 |
Customer Reviews Collected from Samsung US |
Samsung - 24" Front Control Built-In Dishwasher with Tub - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 336 reviews
5 Stars
186
4 Stars
87
3 Stars
18
2 Stars
12
1 Star
33
83%of customers recommend this product.
(
268 out of
321)
Customer Reviews for Samsung - 24" Front Control Built-In Dishwasher with Tub - Stainless Steel
Customer Rating
4
Love how quiet this product is
on September 13, 2017
Posted by: mamabear23
from San Antonio, Tx
First of all, I absolutely love this design and it also has great features. My favorite quality about this product is how quiet it is. We have an open living space that is connected with the kitchen. Our couch is not that far from the dishwasher. With our previous appliance we had to wait until we went to bed to run the washer. Not now! We have no problems watching T.V. while running this new one. It is great. The only con is that sometimes our dishes still have some residue even though we use rinse aid. But, it only happens occasionally and I don't want to put the full blame on the washer itself. (It may very well be because of the dish detergent we use.)
Pros: Durable, quiet
Cons: leaves some residue sometimes
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
RUNS QUIETLY
on September 15, 2017
Posted by: SUZYTRAVELER
from West Virginia, USA
Expertise:Intermediate
IT RUNS VERY QUIETLY. VERY NICE STYLING. LOOKS GREAT!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Lasted Less than Three Years
on June 20, 2018
Posted by: Guisca
from San Diego, CA, USA
Soap dispenser won't dispense. Dispenser lid will not open. The pump needs to be changed already. Using as a dish drying rack now.
Cons: Did not meet expectations, did not last very long, expensive to repair
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Ross, Customer Care, April 5, 2022
Hello Guisca,
Thank you for bringing this to our attention. I’m sorry to hear you’re not happy with our product the Front Control Dishwasher with Stainless Steel Interior. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To troubleshoot your concern here's are some links that might help you.
Samsung dishwasher is displaying an error codehttps://www.samsung.com/us/support/troubleshooting/TSG01002074/
How to reset your Samsung dishwasher https://www.samsung.com/us/support/answer/ANS00087943/
For further assistance, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144369921
Thank you for choosing Samsung,
^Ross
Thank you for bringing this to our attention. I’m sorry to hear you’re not happy with our product the Front Control Dishwasher with Stainless Steel Interior. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To troubleshoot your concern here's are some links that might help you.
Samsung dishwasher is displaying an error codehttps://www.samsung.com/us/support/troubleshooting/TSG01002074/
How to reset your Samsung dishwasher https://www.samsung.com/us/support/answer/ANS00087943/
For further assistance, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144369921
Thank you for choosing Samsung,
^Ross
Written by a customer while visiting Samsung US
Customer Rating
2
Bottom drawer is horrible
on July 24, 2018
Posted by: MereS
from Florida
Expertise:Intermediate
Issues with bottom drawer staying on track. The wheels do not stay on the track whenever you try to close the bottom rack. The groove on the wheels are not big enough and there is too big of a gap at the hinge and the bottom tray does not stay put. We haven't timed it yet, but the dishwasher seems to run for a long time.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy ^Rafael, Samsung Care , July 25, 2018
Hey there! I'd like to help you with the racks of your dishwasher. Pull the bottom drawer towards the front and remove it by lifting it up, then place the rack back to the unit. Before putting the rack, make sure there isn't any material that can interrupt the performance. If you don't notice any difference, please get in contact with us: Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Toll-free calling: 1-800-SAMSUNG
^Rafael
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Toll-free calling: 1-800-SAMSUNG
^Rafael
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible dishwasher!
on September 1, 2018
Posted by: Unhappy with Samsung
from California
Expertise:Intermediate
I’ve had this about a year and a half. The wash cycle didn’t finish but the motor keeps spinning without washing. After about 30 minutes I had to unplug it from the outlet so it wouldn’t over heat and catch fire. I will never buy another Samsung appliance ever again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
The Worst Dishwasher Ever STAT AWAY!!!
on September 27, 2018
Posted by: Luke360
from Los Angeles, CA
Expertise:Intermediate
Where to start:
1. It doesn’t clean our dishes at all
2. I always have to hand wash all of our dishes after they’ve run through the dishwasher
3. The smell that comes from the dishwasher is like an open sewer and your dishes are covered in this horrible, putrified, stinky water
4. It simply doesn’t work at all.
5. I’ve run multiple cycles with different detergents on the same dishes over and over again and they never got clean NEVER!!!
6. PLEASE STAY AWAY FROM THIS DISHWASHER - AVOID AT ALL COST.
7. Do you like your sanity? Don’t buy this.
8. It’s currently stuck running right now and we can’t turn it off as it pours water all over our floors. Cut the power, waited. With the door open dishwasher still turns back on.
THIS IS A MAJOR SAFETY HAZARD.
PLEASE SAMSUNG HELP US OUT HERE.
1. It doesn’t clean our dishes at all
2. I always have to hand wash all of our dishes after they’ve run through the dishwasher
3. The smell that comes from the dishwasher is like an open sewer and your dishes are covered in this horrible, putrified, stinky water
4. It simply doesn’t work at all.
5. I’ve run multiple cycles with different detergents on the same dishes over and over again and they never got clean NEVER!!!
6. PLEASE STAY AWAY FROM THIS DISHWASHER - AVOID AT ALL COST.
7. Do you like your sanity? Don’t buy this.
8. It’s currently stuck running right now and we can’t turn it off as it pours water all over our floors. Cut the power, waited. With the door open dishwasher still turns back on.
THIS IS A MAJOR SAFETY HAZARD.
PLEASE SAMSUNG HELP US OUT HERE.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Great dishwasher but there's some wrong...
on October 9, 2018
Posted by: Anonymous
from California
Expertise:Intermediate
In terms of performance, it's a fantastic dishwasher... does a great job cleaning the dishes and runs very quiet.
However, after having had it for a couple months now, there is an awful smell coming from it even when empty. I've never washed anything strange in it or even anything that hadn't already been cleaned off any food scraps so I don't know where it could be coming from. I've checked filters and seals and can't find what it is, I've checked the hoses and the only thing that works is running a cleaning cycle with Tang loaded in the detergent basket. While helpful, it just seem absurd that it's necessary.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy ^Michelle, Samsung Care, October 12, 2018
Hello Leroy, your opinion matters to me! Your feedback helps to make the Samsung experience better for everyone and I really appreciate you taking the time to bring this to our attention by leaving this review. ^Michelle
Written by a customer while visiting Samsung US
Customer Rating
1
Replaced within 13 months
on October 29, 2018
Posted by: Notarepeatcustomer
from Denver co
Expertise:Beginner
The computer board needed to be replaced 12 months and 2 weeks after purchasing. We were told that this special ordered part would take 2-3 months to be delivered and the cost of the part and labor was $425.00.
Would not recommend buying a Samsung.
Would not recommend buying a Samsung.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
1
Response from Samsung USBy Angelica, Samsung Care, May 27, 2022
Hello,
Thank you for reaching out. We appreciate you letting us know that the Samsung dishwasher needed to replace the computer board after more than a year. We apologize for the inconvenience this has caused you, especially with the replacement part and labor costs. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DW80J3020US/AA
I've also included a link to our Support Page for troubleshooting steps to try when your Samsung dishwasher has issues.
https://www.samsung.com/us/support/search/?query=Tactile%20Buttons&page=1&sort=relevance&SiteType=support&SupportTopics=How%20To&ModelCode=N0021981&referrerPageUrl=https://www.samsung.com/us/support/home-appliances/dishwashers/rotary/tactile-buttons/
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144545614
-Angelica
Thank you for reaching out. We appreciate you letting us know that the Samsung dishwasher needed to replace the computer board after more than a year. We apologize for the inconvenience this has caused you, especially with the replacement part and labor costs. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DW80J3020US/AA
I've also included a link to our Support Page for troubleshooting steps to try when your Samsung dishwasher has issues.
https://www.samsung.com/us/support/search/?query=Tactile%20Buttons&page=1&sort=relevance&SiteType=support&SupportTopics=How%20To&ModelCode=N0021981&referrerPageUrl=https://www.samsung.com/us/support/home-appliances/dishwashers/rotary/tactile-buttons/
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144545614
-Angelica
Written by a customer while visiting Samsung US