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Customer Reviews Collected from Samsung US |
Samsung - 24" Front Control Built-In Dishwasher with Tub - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 336 reviews
5 Stars
186
4 Stars
87
3 Stars
18
2 Stars
12
1 Star
33
83%of customers recommend this product.
(
268 out of
321)
Customer Reviews for Samsung - 24" Front Control Built-In Dishwasher with Tub - Stainless Steel
Customer Rating
1
Terrible dishwasher
on July 26, 2018
Posted by: Ccosky1
from Colorado
I bought this dishwasher about a year ago and have been disappointed In it ever since and it just keeps getting worse even after I run the clean cycle the inside of the dishwasher is still dirty and so are my dishes
Pros: Bright display
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Gaby, Samsung Care, August 29, 2018
Hello Ccosky1. I would have also been disappointed by that. Let me give you a hand on this, click here (https://bit.ly/2PNDKZi) for instructions on how to clean and maintain your unit. ^Gaby
Written by a customer while visiting Samsung US
Customer Rating
2
very poor engineering, designer should be made to install & use
on July 28, 2015
Posted by: sunshinedreamer
from Orlando, FL, USA
Expertise:Expert
I've been in the kitchen design, fabrication and installation business for over forty years. During the years I specified and installed all kitchen appliances plumbing fixtures cabinets etc. I employed 12 people but was an or hands owner (I did everything) Whoever designed this dishwasher should be made to install and use the machine. If all your dishes are flat, that's great. Where do you line up the bowls, you have to use two spaces. Glasses tip over when pulling the top rack out. Some of my dinner plates have a higher edges, so you have to use every other space and then they tip over when moving the lower rack. Someone from Samsung with an open mind needs to load everyday dishes into this dishwasher. The dishes shown in the user manual will work but what about the everyday guy with average everyday dishes.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
2
Response from Samsung USBy Angelica, Samsung Care, August 31, 2022
Hello sunshinedreamer,
We appreciate you informing us that you're having an issue loading your Samsung dishwasher. We apologize for the inconvenience and will gladly look into this for you.
Here is a link to the guide to learning the best way to load your Samsung dishwasher for reference.
https://www.samsung.com/us/support/answer/ANS00062443/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144864391) to help our team pull up your information.
Thank you!
-Angelica
We appreciate you informing us that you're having an issue loading your Samsung dishwasher. We apologize for the inconvenience and will gladly look into this for you.
Here is a link to the guide to learning the best way to load your Samsung dishwasher for reference.
https://www.samsung.com/us/support/answer/ANS00062443/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144864391) to help our team pull up your information.
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
This product is so quiet when it is running
on July 13, 2015
Posted by: dipf0cc4
from Charlotte, NC, USA
Expertise:Intermediate
I love everything about it. My other dishwasher I had to run at night while everyone was in bed because it was so loud. This dishwasher is so quite that the only time I realize it is running is when I think my garage door is opening when in fact it is the dishwasher running. Just humms
Pros: quite
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent design for holding dishes! Quiet & fast!!!
on May 13, 2016
Posted by: DisneyBarbie
from Florida, USA
Expertise:Intermediate
We've only had the dishwasher for a few weeks, so I can't verify the durability of the machine, but I can say that it is doing excellent so far. I LOVE the bottom rack - we looked around for months trying to find one that would hold more plates as we have a big family. This one holds plenty! (If you have really deep plates, this one may not work for you; bring a couple of the plates to the store to try it out.) It is super quiet and gets everything very clean. We get that thing loaded to capacity and have no problems! The one feature we miss is being able to turn off the drying cycle. We are an energy-saving family and we air-dry our dishes, but you can't select a drying preference on this model. However, we just timed the wash and cancel the cycle at the end. No biggie! Overall, we love our new dishwasher & hope to have it around for quite awhile!!!
Pros: quiet, sleek design, stainless steel
Cons: no air-dry option
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
small slots
on August 24, 2015
Posted by: 4thdishwasher
Expertise:Expert
the slots for dishes a too close so the water doesn't go through to clean dishes that are stashed together.
Pros: Realistic color
Cons: Did not meet expectations
I would recommend this to a friend!
Features
2
Performance
3
Design
2
Value
2
Response from Samsung USBy Trisha, Samsung Care, April 12, 2022
Hi 4thdishwasher,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes well. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80J3020US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144395164
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes well. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80J3020US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144395164
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
dishwasher performance.
on November 5, 2015
Posted by: fill
from stkn, ca
Expertise:Beginner
dishwater is very good on performance, very quiet, washes dishes nicely. would recommend this to friends.
Pros: Inexpensive
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent quality at low cost
on August 22, 2015
Posted by: JefferyW
from WV
Expertise:Expert
We have found our new Samsung Dishwasher to be a very good value. It is relatively inexpensive for the quality of workmanship and features it has. It works very well and is much quieter than we ever expected. We can sit at the kitchen table and have a conversation without distraction. You have to listen very hard and be very quiet just to hear it running from about 6 feet away. Fantastic product! We are very pleased and would recommend this dishwasher to anyone.
Pros: Inexpensive, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great look
on May 9, 2017
Posted by: JNolo
from Royal Palm Beach
Expertise:Intermediate
I love the look of my dishwasher, sleek, shiny and modern. It has a quiet noise, not loud like my sisters dishwasher! (Not a Samsung). Inside is roomy, so my kids can fill it up only once a day!
I depend on my appliances, that's why ALL my appliances and phone are SAMSUNG!
I depend on my appliances, that's why ALL my appliances and phone are SAMSUNG!
Pros: Bright display, Realistic color, Durable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US