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Customer Reviews Collected from Samsung US |
Samsung - 24" Front Control Built-In Dishwasher with Stainless Steel Tub - Black
Average Customer Rating:
4.1
Rating breakdown 361 reviews
5 Stars
200
4 Stars
90
3 Stars
19
2 Stars
15
1 Star
37
82%of customers recommend this product.
(
285 out of
346)
Customer Reviews for Samsung - 24" Front Control Built-In Dishwasher with Stainless Steel Tub - Black
Customer Rating
1
Quit working in less than 3 months
on November 2, 2018
Posted by: YooperinCT
from Groton, Connecticut
Expertise:Intermediate
Came with hole in tub. Dishwasher quit working once sensor sensed enough water coming through hole in tub.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
2
Response from Samsung USBy Ross, Customer Care, April 6, 2022
Hello YooperinCT,
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the Front Control Dishwasher with Stainless Steel Interior.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
Here are some troubleshooting steps that might help you with your concern.
The dishwasher is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-displays-a-leakage-error-code
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
How to reset your Samsung dishwasher https://www.samsung.com/us/support/answer/ANS00087943/
The dishwasher is displaying an error code https://www.samsung.com/us/support/troubleshooting/TSG01002074/
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144374849
Thank you for choosing Samsung.
^Ross
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the Front Control Dishwasher with Stainless Steel Interior.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
Here are some troubleshooting steps that might help you with your concern.
The dishwasher is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-displays-a-leakage-error-code
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
How to reset your Samsung dishwasher https://www.samsung.com/us/support/answer/ANS00087943/
The dishwasher is displaying an error code https://www.samsung.com/us/support/troubleshooting/TSG01002074/
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144374849
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Best value for the price!
on December 28, 2013
Posted by: Anonymous
from Spring Lake, MI
We looked at a lot of dishwashers and talked to multiple sales people when we decided that we needed one. After this we put together a list of features we really wanted to have based on all of our research. This unit had everything we wanted without any unnecessary bells and whistles at an outstanding price.
We would strongly recommend you check this out at the closest retailer.
Pros: Inexpensive, outstanding quality
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Good, at first
on March 1, 2014
Posted by: ETeach
from Cleveland, OH, USA
Expertise:Intermediate
I began to question the quality of this unit when i realized it would not dry properly unless it has the rinse aid in it. It is not optional, you must use the rinse aid if you want your dishes dry.
About six months after purchase, i began to get an error code. The code was not found in the owners manual. After waiting on hold for 30+ minutes, the customer service agent told me that it was a problem with the drain valve. She was very kind and helpful. She set up a service call for me. The repair tech said that the pump was shot. Now, the dishwasher is sitting with a pool of disgusting, smelly, foul water in the bottom while i wait 7-10 business days for a new pump. No telling yet if that is the actual problem. The tech only spent about 20 minutes 'looking' at it. He did not even take anything apart.
About six months after purchase, i began to get an error code. The code was not found in the owners manual. After waiting on hold for 30+ minutes, the customer service agent told me that it was a problem with the drain valve. She was very kind and helpful. She set up a service call for me. The repair tech said that the pump was shot. Now, the dishwasher is sitting with a pool of disgusting, smelly, foul water in the bottom while i wait 7-10 business days for a new pump. No telling yet if that is the actual problem. The tech only spent about 20 minutes 'looking' at it. He did not even take anything apart.
When i purchased this, i also purchased 5 other appliances. I am certainly hoping that this is the last issue I will have.
Pros: Inexpensive
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
dishes come out clean-ish
on September 3, 2014
Posted by: AlexOwner
Expertise:Expert
Have had this unit for just over a year and we've not been too pleased. Even tho we use the rinse aid and scrape off food particles and rinse dishes, some always come out not completely clean. There's residue/particles on small bowls and glasses on the top rack.
There is also the issue of odor- even after we wipe down the seal which collects debris quite quickly.
Our last DW was 12 yrs old and did a better job even at the end. Very disappointed.
There is also the issue of odor- even after we wipe down the seal which collects debris quite quickly.
Our last DW was 12 yrs old and did a better job even at the end. Very disappointed.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
The soap dispenser didn't work from the start
on September 8, 2014
Posted by: Mburg
Expertise:Beginner
We tried different soaps and the soap would not dispense. I think if it would, then the dishes would be nice and clean.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Quiet
on November 2, 2014
Posted by: cruzr
Much quieter than the 14 year old that it replaced and seems to hold more than the old on. Really like the Sanitize feature.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall nice cleans the dishes well. Better than some of the reviews
on August 24, 2015
Posted by: Cocina
from El Paso, TX, USA
Expertise:Intermediate
So far we like it. Very new at this point so need more time to evaluate. Wife liked the stainless steel interior vs plastic in other brands. Very easy to use. Only concern that was missing kick plate in packing materials and still waiting for replacement.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
This product is inferior to our older diswasher that it replaced.
on September 3, 2015
Posted by: SSken
from Ohio
Expertise:Intermediate
Does a very poor job of drying dishes. Very long completion cycle. Sanitizer function must be used to dry dishes which adds significant time to cleaning cycle.
Pros: Inexpensive, looks nice in stainless steel
Cons: poor performance, long drying cycle
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 11, 2022
Hello SSken,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher as it does not dry dishes and has a long completion cycle. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001910/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001909/ if your dishwasher cycle takes a long time to finish.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00084182/ for the cycles, options, and settings.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144392271.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher as it does not dry dishes and has a long completion cycle. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001910/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001909/ if your dishwasher cycle takes a long time to finish.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00084182/ for the cycles, options, and settings.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144392271.
-Noraina
Written by a customer while visiting Samsung US