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Customer Reviews Collected from Samsung US |
Samsung - 24" Front Control Built-In Dishwasher with Stainless Steel Tub
Average Customer Rating:
4.2
Rating breakdown 522 reviews
5 Stars
309
4 Stars
127
3 Stars
27
2 Stars
17
1 Star
42
85%of customers recommend this product.
(
426 out of
504)
Customer Reviews for Samsung - 24" Front Control Built-In Dishwasher with Stainless Steel Tub
Customer Rating
5
Best dishwasher we have ever owned!!
on May 8, 2016
Posted by: goneshooting
from Texas
This dishwasher is so quiet when operational,the design is beautiful,the performance is without exception the best dishwasher on the market to date!!
Pros: Inexpensive, Bright display, Durable, outstanding!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on May 24, 2016
Posted by: jtpie
from Cleveland, ohio
Expertise:Intermediate
Just purchased this Smart Samsung TV and so far I am very satisfied with this product for our bedroom, we have a 40" Samsung in the family room that we watch most of the time. We have this TV for about 5 years and have been very happy with the performance and dependability of this product.
Pros: Inexpensive, Realistic color, Bright display, Built-in speakers, Durable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great deal and excellent at cleaning.
on June 4, 2016
Posted by: FinnelovesSamsung
from Vidor,TX
Expertise:Intermediate
Machine cleans very well and is super quiet. Easy installation and runs great.
Pros: Inexpensive, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely a great product
on June 6, 2016
Posted by: Spunkylee
from Atlanta, GA
Expertise:Intermediate
I have had this product for a couple of months and I could not be happier! Its performs well and it is really quiet
Pros: Realistic color, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great dishwasher
on June 16, 2016
Posted by: dabusa
from Brooksville, FL 34601, USA
Expertise:Intermediate
Looks good. Does the job very quietly. Can't go wrong with this model.
Pros: eash install.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Well, it is quiet...
on July 8, 2018
Posted by: DeAnnaKay
from Youngsville NC
Expertise:Expert
We were in a pinch and needed to replace our last dishwasher immediately. We wash 2-4 full loads per day so replacement had to be done quickly. We looked at several and decided on this one, mostly because I wanted the hidden heating element and this does have that.
After using this thing many times per day, over several months, I have to say I regret buying it. It doesn't get the dishes clean, no matter how light it's loaded, nor what products are used. (We use Cascade rinse aid and detergent "pods" - usually the Platinum ones). If you don't completely pre-wash the dishes, they come out with food residue still on them. For a product that advertises it has "Hard Food Disposer – Washes Away Heavy Foods With Ease, No Need to Pre-Rinse", I have to say that's not been true with our unit. Granted, we have a well, so not the best water pressure from the tap, however the previous two dishwashers never had this problem so I find it hard to believe it's a water pressure issue.
Most of our "food residue" is from chopped fruits and vegetables, breads, or baked grain casseroles (similar to a rice pilaf)- not anything baked or caked on. Just food that was served in a bowl and the bowls are shaken out over the trash can before we wash them off by hand then load into this dishwasher. We aren't washing many pots and pans. It's mostly just the small plastic bowls we use to feed the over 100 birds we care for every day. I doubt the "hard food disposer" in this unit has ever actually seen any "hard food".
The lack of options is also a big drawback. No "Pre-Rinse", "Rinse and hold" or "Rinse" option like other dishwashers I have owned. The cycles are LONG. The "Quick" cycle takes about an hour. And speaking of cycles - the unit DOES NOT restart when you close the door. If you open the door to add a dish after it has been started, you have to manually re-start the cycle by pushing the "Start" button. If you happen to forget to re-hit that button, (and the only clue is the "wash-rinse-dry-end" lights are off) then your dirty dishes will still be there to greet you, smelling like a high school gym locker room, when you open the door expecting to see sparkling, clean dishes. And if you accidently hit the POWER instead of start? It drains all the water out from the current cycle, then starts from the beginning.
Do you want to raise or lower the top rack to accommodate tall or bulky dishes? Do it before loading the rack, as you have to pull the entire rack out and insert it between a different set of rollers to change position.
The rack design doesn't hold near as many dishes as our previous two dishwashers. They seem like they were just not very well designed. I do like the fact that the silverware basket is actually 2 small ones. Makes it easier to store when not in use.
The unit is very quiet. There is that.
Pros: quiet
Cons: Poor quality, doesn't clean well, no "rinse" only option, adjusting rack height involves removing it
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
2
Response from Samsung USBy ^Rafael, Samsung Care, July 9, 2018
Hi Anna! I can understand how you might feel and I'd like to help here. Please read the steps on page 23 of your user's manual: https://bit.ly/2IVq2zK to increase the performance of your dishwasher. For more instructions, please follow this link: https://bit.ly/2hDWvOi.
^Rafael
^Rafael
Written by a customer while visiting Samsung US
Customer Rating
1
Part of my lemon package
on October 10, 2018
Posted by: Raeh
from Fort Washington, MD
Expertise:Intermediate
I used this dishwasher roughly 10 times since I purchased it in December 2017, and each time, it takes about 2 hours to use on quick cycle and all of the dishes are wet when you use the dry function. I thought I was putting in too many dishes so I only put in 5 items and again, it took 2 hours to finish and the heat function did not dry the dishes. In the process of calling a Samsung service tech. I purchased a 4 piece set and so far I had to call for service on the refrigerator, range and dishwasher. I'm starting to think that I was sold refurbished appliances.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Michelle, Samsung Care, October 12, 2018
Hello, I completely understand how frustrating this situation must be for you. I am here to help you out. I have some information that may help you out with this issues you are having. Here is some information about the dishes being wet: (http://www.samsung.com/us/support/troubleshooting/TSG01001910/). Also, here is some information about normal operation times for this dishwasher: (http://www.samsung.com/us/support/troubleshooting/TSG01001909/). ^Michelle
Written by a customer while visiting Samsung US
Customer Rating
1
Quit working in less than 3 months
on November 2, 2018
Posted by: YooperinCT
from Groton, Connecticut
Expertise:Intermediate
Came with hole in tub. Dishwasher quit working once sensor sensed enough water coming through hole in tub.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
2
Response from Samsung USBy Ross, Customer Care, April 6, 2022
Hello YooperinCT,
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the Front Control Dishwasher with Stainless Steel Interior.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
Here are some troubleshooting steps that might help you with your concern.
The dishwasher is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-displays-a-leakage-error-code
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
How to reset your Samsung dishwasher https://www.samsung.com/us/support/answer/ANS00087943/
The dishwasher is displaying an error code https://www.samsung.com/us/support/troubleshooting/TSG01002074/
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144374849
Thank you for choosing Samsung.
^Ross
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the Front Control Dishwasher with Stainless Steel Interior.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
Here are some troubleshooting steps that might help you with your concern.
The dishwasher is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-displays-a-leakage-error-code
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
How to reset your Samsung dishwasher https://www.samsung.com/us/support/answer/ANS00087943/
The dishwasher is displaying an error code https://www.samsung.com/us/support/troubleshooting/TSG01002074/
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144374849
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US