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Customer Reviews Collected from Samsung US |
Samsung - 24" Front Control Built-In Dishwasher with Stainless Steel Tub
Average Customer Rating:
4.2
Rating breakdown 522 reviews
5 Stars
309
4 Stars
127
3 Stars
27
2 Stars
17
1 Star
42
85%of customers recommend this product.
(
426 out of
504)
Customer Reviews for Samsung - 24" Front Control Built-In Dishwasher with Stainless Steel Tub
Customer Rating
1
HAS NEVER WORKED PROPERLY
on August 12, 2017
Posted by: washmyowndishes
from Knoxville, TN, USA
Expertise:Expert
I had a 10-yr-old dishwasher that out performs this one. Husband wanted it during a remodel to have matching SS appliances. I have to wash the dishes before AND after I run them. What's the point? Missing my old one..
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 6, 2022
Hi washmyowndishes,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the dishwasher for spending more time washing before and after the cycle. We will surely notate this feedback for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
How to use dishwasher detergent:
https://www.samsung.com/us/support/answer/ANS00066253/
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80J3020UB/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144375123
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the dishwasher for spending more time washing before and after the cycle. We will surely notate this feedback for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
How to use dishwasher detergent:
https://www.samsung.com/us/support/answer/ANS00066253/
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80J3020UB/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144375123
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
2
I have owned this dishwasher 1 month and have had to have service done
on August 21, 2017
Posted by: dlkuch
from Wind Lake, WI 53185, USA
Apparently this Dishwasher has an issue with the safety lock and shuts the dishwasher down and cannot be used until service is called. I probably only used the Dishwasher 3 times and I had to call for service. I would not recommend this dishwasher.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
Love how quiet this product is
on September 13, 2017
Posted by: mamabear23
from San Antonio, Tx
First of all, I absolutely love this design and it also has great features. My favorite quality about this product is how quiet it is. We have an open living space that is connected with the kitchen. Our couch is not that far from the dishwasher. With our previous appliance we had to wait until we went to bed to run the washer. Not now! We have no problems watching T.V. while running this new one. It is great. The only con is that sometimes our dishes still have some residue even though we use rinse aid. But, it only happens occasionally and I don't want to put the full blame on the washer itself. (It may very well be because of the dish detergent we use.)
Pros: Durable, quiet
Cons: leaves some residue sometimes
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
RUNS QUIETLY
on September 15, 2017
Posted by: SUZYTRAVELER
from West Virginia, USA
Expertise:Intermediate
IT RUNS VERY QUIETLY. VERY NICE STYLING. LOOKS GREAT!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Lasted Less than Three Years
on June 20, 2018
Posted by: Guisca
from San Diego, CA, USA
Soap dispenser won't dispense. Dispenser lid will not open. The pump needs to be changed already. Using as a dish drying rack now.
Cons: Did not meet expectations, did not last very long, expensive to repair
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Ross, Customer Care, April 5, 2022
Hello Guisca,
Thank you for bringing this to our attention. I’m sorry to hear you’re not happy with our product the Front Control Dishwasher with Stainless Steel Interior. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To troubleshoot your concern here's are some links that might help you.
Samsung dishwasher is displaying an error codehttps://www.samsung.com/us/support/troubleshooting/TSG01002074/
How to reset your Samsung dishwasher https://www.samsung.com/us/support/answer/ANS00087943/
For further assistance, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144369921
Thank you for choosing Samsung,
^Ross
Thank you for bringing this to our attention. I’m sorry to hear you’re not happy with our product the Front Control Dishwasher with Stainless Steel Interior. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To troubleshoot your concern here's are some links that might help you.
Samsung dishwasher is displaying an error codehttps://www.samsung.com/us/support/troubleshooting/TSG01002074/
How to reset your Samsung dishwasher https://www.samsung.com/us/support/answer/ANS00087943/
For further assistance, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144369921
Thank you for choosing Samsung,
^Ross
Written by a customer while visiting Samsung US
Customer Rating
2
Bottom drawer is horrible
on July 24, 2018
Posted by: MereS
from Florida
Expertise:Intermediate
Issues with bottom drawer staying on track. The wheels do not stay on the track whenever you try to close the bottom rack. The groove on the wheels are not big enough and there is too big of a gap at the hinge and the bottom tray does not stay put. We haven't timed it yet, but the dishwasher seems to run for a long time.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy ^Rafael, Samsung Care , July 25, 2018
Hey there! I'd like to help you with the racks of your dishwasher. Pull the bottom drawer towards the front and remove it by lifting it up, then place the rack back to the unit. Before putting the rack, make sure there isn't any material that can interrupt the performance. If you don't notice any difference, please get in contact with us: Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Toll-free calling: 1-800-SAMSUNG
^Rafael
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Toll-free calling: 1-800-SAMSUNG
^Rafael
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible dishwasher!
on September 1, 2018
Posted by: Unhappy with Samsung
from California
Expertise:Intermediate
I’ve had this about a year and a half. The wash cycle didn’t finish but the motor keeps spinning without washing. After about 30 minutes I had to unplug it from the outlet so it wouldn’t over heat and catch fire. I will never buy another Samsung appliance ever again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
The Worst Dishwasher Ever STAT AWAY!!!
on September 27, 2018
Posted by: Luke360
from Los Angeles, CA
Expertise:Intermediate
Where to start:
1. It doesn’t clean our dishes at all
2. I always have to hand wash all of our dishes after they’ve run through the dishwasher
3. The smell that comes from the dishwasher is like an open sewer and your dishes are covered in this horrible, putrified, stinky water
4. It simply doesn’t work at all.
5. I’ve run multiple cycles with different detergents on the same dishes over and over again and they never got clean NEVER!!!
6. PLEASE STAY AWAY FROM THIS DISHWASHER - AVOID AT ALL COST.
7. Do you like your sanity? Don’t buy this.
8. It’s currently stuck running right now and we can’t turn it off as it pours water all over our floors. Cut the power, waited. With the door open dishwasher still turns back on.
THIS IS A MAJOR SAFETY HAZARD.
PLEASE SAMSUNG HELP US OUT HERE.
1. It doesn’t clean our dishes at all
2. I always have to hand wash all of our dishes after they’ve run through the dishwasher
3. The smell that comes from the dishwasher is like an open sewer and your dishes are covered in this horrible, putrified, stinky water
4. It simply doesn’t work at all.
5. I’ve run multiple cycles with different detergents on the same dishes over and over again and they never got clean NEVER!!!
6. PLEASE STAY AWAY FROM THIS DISHWASHER - AVOID AT ALL COST.
7. Do you like your sanity? Don’t buy this.
8. It’s currently stuck running right now and we can’t turn it off as it pours water all over our floors. Cut the power, waited. With the door open dishwasher still turns back on.
THIS IS A MAJOR SAFETY HAZARD.
PLEASE SAMSUNG HELP US OUT HERE.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US