 |
Customer Reviews Collected from Samsung US |
Samsung - 24" Front Control Built-In Dishwasher with Stainless Steel Tub
Average Customer Rating:
4.2
Rating breakdown 522 reviews
5 Stars
309
4 Stars
127
3 Stars
27
2 Stars
17
1 Star
42
85%of customers recommend this product.
(
426 out of
504)
Customer Reviews for Samsung - 24" Front Control Built-In Dishwasher with Stainless Steel Tub
Customer Rating
3
Great dishwasher but there's some wrong...
on October 9, 2018
Posted by: Anonymous
from California
Expertise:Intermediate
In terms of performance, it's a fantastic dishwasher... does a great job cleaning the dishes and runs very quiet.
However, after having had it for a couple months now, there is an awful smell coming from it even when empty. I've never washed anything strange in it or even anything that hadn't already been cleaned off any food scraps so I don't know where it could be coming from. I've checked filters and seals and can't find what it is, I've checked the hoses and the only thing that works is running a cleaning cycle with Tang loaded in the detergent basket. While helpful, it just seem absurd that it's necessary.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy ^Michelle, Samsung Care, October 12, 2018
Hello Leroy, your opinion matters to me! Your feedback helps to make the Samsung experience better for everyone and I really appreciate you taking the time to bring this to our attention by leaving this review. ^Michelle
Written by a customer while visiting Samsung US
Customer Rating
1
Replaced within 13 months
on October 29, 2018
Posted by: Notarepeatcustomer
from Denver co
Expertise:Beginner
The computer board needed to be replaced 12 months and 2 weeks after purchasing. We were told that this special ordered part would take 2-3 months to be delivered and the cost of the part and labor was $425.00.
Would not recommend buying a Samsung.
Would not recommend buying a Samsung.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
1
Response from Samsung USBy Angelica, Samsung Care, May 27, 2022
Hello,
Thank you for reaching out. We appreciate you letting us know that the Samsung dishwasher needed to replace the computer board after more than a year. We apologize for the inconvenience this has caused you, especially with the replacement part and labor costs. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DW80J3020US/AA
I've also included a link to our Support Page for troubleshooting steps to try when your Samsung dishwasher has issues.
https://www.samsung.com/us/support/search/?query=Tactile%20Buttons&page=1&sort=relevance&SiteType=support&SupportTopics=How%20To&ModelCode=N0021981&referrerPageUrl=https://www.samsung.com/us/support/home-appliances/dishwashers/rotary/tactile-buttons/
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144545614
-Angelica
Thank you for reaching out. We appreciate you letting us know that the Samsung dishwasher needed to replace the computer board after more than a year. We apologize for the inconvenience this has caused you, especially with the replacement part and labor costs. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DW80J3020US/AA
I've also included a link to our Support Page for troubleshooting steps to try when your Samsung dishwasher has issues.
https://www.samsung.com/us/support/search/?query=Tactile%20Buttons&page=1&sort=relevance&SiteType=support&SupportTopics=How%20To&ModelCode=N0021981&referrerPageUrl=https://www.samsung.com/us/support/home-appliances/dishwashers/rotary/tactile-buttons/
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144545614
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Doesn't Try Your Dishes
on October 31, 2018
Posted by: lwyattgj
Expertise:Intermediate
I like the dishwasher but I would really love it if it would dry my dishes and not have moisture left on the doors and sides. Calling for warranty to schedule an appointment to come look at it, is a joke.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy Ross, Customer Care, April 6, 2022
Hello lwyattgj,
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the Front Control Dishwasher with Stainless Steel Interior.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
Here are some troubleshooting steps that might help you with your concern.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
How to reset your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00087943/
The dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144375208
Thank you for choosing Samsung.
^Ross
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the Front Control Dishwasher with Stainless Steel Interior.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
Here are some troubleshooting steps that might help you with your concern.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
How to reset your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00087943/
The dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144375208
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
4
Does the job and looks great
on October 31, 2018
Posted by: BadCrumpany
from San Antonio, TX
[This review was collected as part of a promotion.] It does what it is meant to do and washes dishes well. The thing that we like the most is the way it looks and how it fits in the layout of the kitchen well.
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Nice looking and Quiet
on October 31, 2018
Posted by: glour
from San Antonio. TX
Expertise:Intermediate
[This review was collected as part of a promotion.] I looked around several places to replace my old dishwasher that had a bad control panel. I had never considered a Samsung dishwasher, but im glad i did. It looks great in the stainless finish. I installed it myself pretty quicker and painlessly. Unit is very quiet and it dishware is always clean. Many different mode options and i like the low rinse agent notification light. All in all it is was a great choice for me and my family.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Quiet
on October 31, 2018
Posted by: Montm076
from Georgia
Expertise:Intermediate
[This review was collected as part of a promotion.] I owned for over 6 months and it does a great job with dishes/pots
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Gets the job done
on October 31, 2018
Posted by: ECsquared
from Chicago
Expertise:Intermediate
I've had this dishwasher for a year now. It's fairly quiet and gets the job done. Minor complaints are that the heavy cycle takes two hours to finish and, regardless of the cycle, the dishes never really get dry unless we select sanitize and add a rinse agent. Otherwise, it's functional and works fine. Will likely upgrade from the base model in the next year.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Trisha, Samsung Care, April 6, 2022
Hi ECsquared,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the dishwasher does not drying dishes very well and taking a long time to finish. We will surely notate this feedback for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
The dishwasher cycle takes a long time to finish:
https://www.samsung.com/us/support/troubleshooting/TSG01001909/
The dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80J3020US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144374385
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the dishwasher does not drying dishes very well and taking a long time to finish. We will surely notate this feedback for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
The dishwasher cycle takes a long time to finish:
https://www.samsung.com/us/support/troubleshooting/TSG01001909/
The dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80J3020US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144374385
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Detergent dispenser door rarely works
on October 31, 2018
Posted by: Wayne4444
from Gainesville, MO
Expertise:Beginner
Dispenser door will not open during the cycles. No other issues
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
3
Response from Samsung USBy Camille , Samsung Care, April 15, 2022
Hi Wayne4444.
Thank you for reaching out regarding your Front Control Dishwasher with Stainless Steel Interior detergent dispenser door that rarely works. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with this link to guide you on the issue.
Detergent does not dispense or dissolve in Samsung dishwasher.
https://www.samsung.com/us/support/troubleshooting/TSG01000970/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408239
^Camille
Thank you for reaching out regarding your Front Control Dishwasher with Stainless Steel Interior detergent dispenser door that rarely works. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with this link to guide you on the issue.
Detergent does not dispense or dissolve in Samsung dishwasher.
https://www.samsung.com/us/support/troubleshooting/TSG01000970/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408239
^Camille
Written by a customer while visiting Samsung US