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Customer Reviews Collected from Samsung US |
Samsung - 24" Front Control Built-In Dishwasher with Stainless Steel Tub
Average Customer Rating:
4.2
Rating breakdown 522 reviews
5 Stars
309
4 Stars
127
3 Stars
27
2 Stars
17
1 Star
42
85%of customers recommend this product.
(
426 out of
504)
Customer Reviews for Samsung - 24" Front Control Built-In Dishwasher with Stainless Steel Tub
Customer Rating
4
Quality Appliance, Clean Dishes
on October 31, 2018
Posted by: viercjm
from Edgerton, WI
Expertise:Intermediate
[This review was collected as part of a promotion.] It took some getting used to having to place dishes in certain places, but once we got past that, it's great. The dishes come out clean every time, and they dry completely. My biggest complaint is that a cycle takes a few hours to complete, but it does a nice job.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
good product
on October 31, 2018
Posted by: carpiod
from Holland MI
Expertise:Intermediate
the product is great no problems works fine no leaks
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great looking dishwasher with basic functionality
on October 31, 2018
Posted by: LuvSamusng
from San Jose,ca
Expertise:Intermediate
[This review was collected as part of a promotion.] Used it for about a month and half and it was very geart. The only one thing we wish that this model had is a way to shut off “dry” feature after wash.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on November 1, 2018
Posted by: Joy M
from Philadelphia,PA
Expertise:Beginner
I brought product to remodel kitchen, it looks great I have not used yet.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Doesn't work
on November 3, 2018
Posted by: Disappointed in Samsung
Expertise:Intermediate
I bought this product from a big retailer Android from the get-go there were issues. The initial one that was sent to me was damaged and I had to wait a while to get the new one in. My new one was shipped from Samsung. This Samsung never worked well. I used it maybe 5 to 10 times and it already is broken. When it was working, it never really dry the dishes and left plenty of streaks. Hence the reason I barely used it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ross, Customer Care, April 4, 2022
Hello,
Thank you for bringing this to our attention. I’m sorry to hear you’re not happy with our product the Front Control Dishwasher with Stainless Steel Interior. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To troubleshoot your concern here's a link that might help you.
Samsung dishwasher does not dry dishes
Most Samsung dishwashers use condensing dry technology. This means that the water gets really hot and turns into steam, and then when things cool down again and the water droplets form, the form on the cooling stainless steel walls of the dishwasher instead of on your still-hot dishes (although this doesn't work as well with plastic dishes or containers, which cool quickly). Any remaining droplets on the dishes evaporate away, which is easier when the door is left cracked. Let us show you how to maximize your dishwasher's drying performance.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
For further assistance, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144366432
Thank you for choosing Samsung,
^Ross
Thank you for bringing this to our attention. I’m sorry to hear you’re not happy with our product the Front Control Dishwasher with Stainless Steel Interior. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To troubleshoot your concern here's a link that might help you.
Samsung dishwasher does not dry dishes
Most Samsung dishwashers use condensing dry technology. This means that the water gets really hot and turns into steam, and then when things cool down again and the water droplets form, the form on the cooling stainless steel walls of the dishwasher instead of on your still-hot dishes (although this doesn't work as well with plastic dishes or containers, which cool quickly). Any remaining droplets on the dishes evaporate away, which is easier when the door is left cracked. Let us show you how to maximize your dishwasher's drying performance.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
For further assistance, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144366432
Thank you for choosing Samsung,
^Ross
Written by a customer while visiting Samsung US
Customer Rating
3
Rusting already????
on November 6, 2018
Posted by: Larkey
from Port Arthur TX
Expertise:Expert
I bought this dishwasher and had it installed in July 2018. I am noticing that there are rust etchings along the front of it. I thought it was food at first, however a closer look during cleaning determined that it was rust... on stainless? or is this NOT stainless on the front. Very disappointed because the dishwasher is actually great.
Features
5
Performance
5
Design
2
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, September 26, 2019
Thank you for bringing this to our attention. We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung dishwasher
on November 26, 2018
Posted by: Wgcp
from ATL. Gerorgia
TERRIBLE, TERRIBLE, TERRIBLE!!!
The first unit they brought did not work, they had to order another "took 2 more weeks".
We hated it from day one!
Does not clean, Does not dry.
Had to replace after less than a year.
I BEG YOU DO NOT BUY THIS DISHWASHER!!
The first unit they brought did not work, they had to order another "took 2 more weeks".
We hated it from day one!
Does not clean, Does not dry.
Had to replace after less than a year.
I BEG YOU DO NOT BUY THIS DISHWASHER!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 6, 2022
Hi Wgcp,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the dishwasher does not cleaning dishes very well and never dries dishes. We will surely notate this feedback for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80J3020US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144374257
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the dishwasher does not cleaning dishes very well and never dries dishes. We will surely notate this feedback for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80J3020US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144374257
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
2
Totally useless
on February 23, 2019
Posted by: Colddarkwind
from Colorado
Expertise:Expert
Does not clean dishes very well and never dries dishes in the top rack. It is very quiet though
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 6, 2022
Hi Colddarkwind,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the dishwasher does not cleaning dishes very well and never dries dishes. We will surely notate this feedback for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80J3020US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144374181
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the dishwasher does not cleaning dishes very well and never dries dishes. We will surely notate this feedback for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80J3020US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144374181
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US