 |
Customer Reviews Collected from Samsung US |
Samsung - 7.2 Cu. Ft. Gas Dryer with 8 Cycles - White
Average Customer Rating:
4.3
Rating breakdown 504 reviews
5 Stars
331
4 Stars
98
3 Stars
11
2 Stars
15
1 Star
49
86%of customers recommend this product.
(
422 out of
491)
Customer Reviews for Samsung - 7.2 Cu. Ft. Gas Dryer with 8 Cycles - White
Customer Rating
5
Awesome
on July 17, 2017
Posted by: jojo76
from Utah, USA
Expertise:Intermediate
I was hesitant but I have heard nothing but great reviews. We took the chance, and We love it. Holds a lot, dries fast and efficiently, quiet. I would recommend these.
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
super quiet and quick
on July 18, 2017
Posted by: Devinmaul
from Vancouver WA
Expertise:Beginner
I cannot believe how quickly this dries your clothes, and very quietly
Pros: Bright display, Durable, Inexpensive, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Dryer
on September 16, 2017
Posted by: functions
Expertise:Intermediate
Just had this Dryer for 1 year and had 2 things go wrong, The dryer drum has cracked and you can not get a replacement for it. Stay away from this dryer.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 3, 2022
Hi There,
Thank you for taking the time to leave this review. We are saddened to hear that your Electric dryer drum has cracked, and you cannot get a replacement for it. We appreciate all feedback that helps us understand how to improve our products.
Here is a link to our Warranty Page to learn more about the product's warranty coverage for reference:
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
One (1) Year All Parts and Labor
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144761875
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Love the check
on December 22, 2017
Posted by: Lahammer
from Bascom, FL 32423, USA
Expertise:Intermediate
I love how it has a moisture check on it so it doesnt over ry your clothes.I also like how it plays a melody when dryer is done.
Pros: Bright display, Durable, Inexpensive, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on January 22, 2018
Posted by: Motionvega
from 34222
4 months out of warranty and its dead. Heating element burned out and took the control panel with put a new element in it with new thermal fuses a new hi limit and a new thermactor and still no heat. Matching washer we bought doesnt autofill correctly either. Buyer beware.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Melardo, Samsung Care, July 22, 2022
Hi Motionvega!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Dryer doesn't heat, which was less than ideal. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Clothes are not Dry after using Samsung Dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/.
You may visit our parts website to check for the available heating element. I'm providing a direct link for this model: https://www.samsungparts.com/Products/Parts_and_Accessories/DV40J3000EW/A2/Default.aspx.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144722631
Have a great day.
Melardo
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Dryer doesn't heat, which was less than ideal. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Clothes are not Dry after using Samsung Dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/.
You may visit our parts website to check for the available heating element. I'm providing a direct link for this model: https://www.samsungparts.com/Products/Parts_and_Accessories/DV40J3000EW/A2/Default.aspx.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144722631
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Does not dry clothes
on January 28, 2018
Posted by: DaytonCustomer
Expertise:Expert
I would never buy a Samsung appliance, especially this dryer. Clothes are never dry no matter the setting you choose. Event he very dry setting, clothes are still damp
Pros: Bright display
Cons: Did not meet expectations, Poor quality, settings
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 1, 2022
Hi DaytonCustomer,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time or doesn't dry clothes, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144359782
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time or doesn't dry clothes, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144359782
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Not a long lasting aplliance
on February 13, 2018
Posted by: Steelerz
from Spring, TX 77386, USA
Expertise:Intermediate
It lasted for 1 year and 6 months . There are only 2 of us.
Pros: Inexpensive
Cons: not durable
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
4
Response from Samsung USBy Trisha, Samsung Care, June 2, 2022
Hi Steelerz,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. I know how frustrating it is when results and expectations do not meet. I would like to help by providing this troubleshooting link to support your concerns about the dryer.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
or
https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/
Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144560888
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. I know how frustrating it is when results and expectations do not meet. I would like to help by providing this troubleshooting link to support your concerns about the dryer.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
or
https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/
Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144560888
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Never buying Samsung
on April 9, 2018
Posted by: Brokendryer472
from Dawsonville, GA
Expertise:Expert
I’ve had this dryer for a little less than two years, paid a lot of money for it, and today am having $200 worth of repairs done to it because it just quit working. For the price, it shouldn’t be giving me trouble this early on. I will never purchase another Samsung appliance. The washer I bought with the dryer had already been recalled. The new washer doesn’t clean my clothes well. Just over all a very disappointing experience.
Pros: Realistic color
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 22, 2022
Hi there,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We understand how important washers are especially if we are doing some laundry during our busy schedules. We apologize for the inconvenience of the washer not washing clothes properly. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
Clothes are not clean after using the Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144624762
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We understand how important washers are especially if we are doing some laundry during our busy schedules. We apologize for the inconvenience of the washer not washing clothes properly. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
Clothes are not clean after using the Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144624762
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US