 |
Customer Reviews Collected from Samsung US |
Samsung - 7.2 Cu. Ft. Gas Dryer with 8 Cycles - White
Average Customer Rating:
4.3
Rating breakdown 504 reviews
5 Stars
331
4 Stars
98
3 Stars
11
2 Stars
15
1 Star
49
86%of customers recommend this product.
(
422 out of
491)
Customer Reviews for Samsung - 7.2 Cu. Ft. Gas Dryer with 8 Cycles - White
Customer Rating
3
lasted 3 years
on December 17, 2019
Posted by: Demetra Mills
[This review was collected as part of a promotion.] good performance while it worked, but disappointed that it only functioned for 3 years.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, December 19, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
DEAD ON ARRIVAL
on February 15, 2020
Posted by: PETER
from MIRA LOMA
the dryer was professionally installed. on the first use the dryer wasnt getting hot on the highest setting for both auto and manual setting.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy ^Liz, Samsung Cares, February 17, 2020
Hi, Peter. Thank you for taking a moment to leave your experience with your newly purchased Samsung Gas Dryer. I understand your frustrations as it did not heat when it arrived and was installed. I have located a support article that can be utilized by clicking here https://bit.ly/38E1zvF. You will find 'Article: Dryer is not Hot Enough' with troubleshooting steps and information to get you up and running. Pending you are unable to get the issue corrected, there will be further support provided at the end of the link. Thank you for choosing Samsung! ^Liz
Written by a customer while visiting Samsung US
Customer Rating
3
Why on earth is there no light inside??
on February 17, 2020
Posted by: vegas
dries kind of slow, there is no light inside. at least if you are going to leave out the light, make the drum white so maybe you can see something in there. it's very dark inside. dumbest thing ever.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Liz, Samsung Cares, February 18, 2020
Thank you for taking the time to share your feedback. Your feedback helps us to understand where we can take steps to improve our product(s). Even though it may not always be easy to hear, feedback is extremely valuable whether negative, positive or indifferent. This type of input from our consumers is instrumental in shaping Samsung, and we appreciate hearing it! Thank you for choosing Samsung. ^Liz
Written by a customer while visiting Samsung US
Customer Rating
1
Great dryer! But only when it works
on February 19, 2020
Posted by: Damp Steve
from Laundromat
won't heat up (3rd time). defective design. not getting another samsung. good phone, but as hot as it gets, the phone will not dry my clothes. so here i sit. me and my quarters. good times.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Liz, Samsung Cares, February 20, 2020
Hello, Steve. We appreciate you providing us the information about your Samsung Electric dryer. Regarding the heating and drying concerns, I have located a couple support articles that will assist you to get you back up and running. Please reference the following links for troubleshooting steps and additional assistance:
https://bit.ly/3bU4gLO - 'Dryer has no heat'
https://bit.ly/32bHMBn - 'Clothes are not dry'
Thank you for your choosing Samsung for your laundry needs! ^Liz
https://bit.ly/3bU4gLO - 'Dryer has no heat'
https://bit.ly/32bHMBn - 'Clothes are not dry'
Thank you for your choosing Samsung for your laundry needs! ^Liz
Written by a customer while visiting Samsung US
Customer Rating
5
Dryer
on June 3, 2020
Posted by: Carmi
[This review was collected as part of a promotion.] i've had my washer and dryer about 6 months. dryer works as i hoped. if i dry at normal setting, the clothes are always a bit damp so i dry at extra dry setting
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just perfect
on July 20, 2020
Posted by: Lizzy
from Missouri
[This review was collected as part of a promotion.] perfect size for my sons and i love how much space it has to wash love the look very easy to start load and open and very easy to understand. iam a big samsung owner, love everything about my new washer.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Dryer Broken
on August 4, 2020
Posted by: ALISON RICE
from Smryna, GA
after purchasing a brand new samsung washer and dryer set, 3 months in both have malfunctioned. the washer had screen issues and wouldn't run on all modes. the dryer now will completely not turn on. a repair person couldn't come out until one week later. i do not recommend.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
5
Value
2
Response from Samsung USBy Pat, Samsung Care, September 4, 2020
I understand this situation is less than ideal and we appreciate you telling us your experience with our products. Hopefully, a service tech can resolve this concern in a timely manner. If you have any questions for us, please contact us using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t waste your money
on October 14, 2020
Posted by: John
steer clear of this product. i have had this dryer for about 4 years. in that time frame i have replaced 2 idler pulleys, 2 sets of drum rollers, and now for the second time in a year i am replacing the heating element. i refuse to use their repair services because i have found all the parts for half the price they would have charged. i highly recommend you look else where for appliances. when i bought this house it came with all samsung appliances. each of these appliances has had some type of issue that i’ve had to fix. the dryer is by far the worst one. i will never purchase a samsung appliance again!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, October 15, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. ^Pat
Written by a customer while visiting Samsung US