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Customer Reviews Collected from Samsung US |
Samsung - 7.2 Cu. Ft. Gas Dryer with 8 Cycles - White
Average Customer Rating:
4.3
Rating breakdown 504 reviews
5 Stars
331
4 Stars
98
3 Stars
11
2 Stars
15
1 Star
49
86%of customers recommend this product.
(
422 out of
491)
Customer Reviews for Samsung - 7.2 Cu. Ft. Gas Dryer with 8 Cycles - White
Customer Rating
1
Worst Dryer Ever
on October 21, 2020
Posted by: Bailey
i purchased this dryer new 4 years ago because i was done with all appliances breaking. well this has been the worst dryer ever. i have had nothing but problems. replaced the motor twice, heating element has gone out, won't spin on its own. i will never buy samsung again. they don't stand behind their product either.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, October 22, 2020
We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our everlasting efforts to improve the overall customer experience. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
when its working its great
on January 1, 2021
Posted by: Jimi
from Porterville,CA
well, i have had had a pair,washer and dryer! the washer a couple little problems like it wouldnt drain because a hose came off the drain,by itself.
but the dryer,had been down 5 times. 3 belts and 2
idler pulleys! luckily this last time it didnt break the belt, but i keep a spare anyway,because of past experiences. unfortunatly,i guess im going to have to keep a spare idler pulley as well, or just get a new dryer! the dryer works great when it runs!
just wish it would stay running! jimi
but the dryer,had been down 5 times. 3 belts and 2
idler pulleys! luckily this last time it didnt break the belt, but i keep a spare anyway,because of past experiences. unfortunatly,i guess im going to have to keep a spare idler pulley as well, or just get a new dryer! the dryer works great when it runs!
just wish it would stay running! jimi
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Pat, Samsung Care, January 4, 2021
We came across your other review and understand your concern. If there is anything we can do for you or if you have any questions; please reach out to us. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142802893
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142802893
Written by a customer while visiting Samsung US
Customer Rating
1
DONT WASTE YOUR MONEY
on January 6, 2021
Posted by: Tawni
from iowa city, ia
this is not a quality dryer. i bought my washer and dryer set 5 years ago, and have had to fix the heating element 4 times. samsung will not cover as it is out of warranty, and i have researched many people with this same issue who were told by samsung they cannot assist them either. samsung may be a big name with electronics but not with their washer and dryer sets. it cost me $250 every few months to fix this dryer, and it continues to happen over and over. i now have to scrap it and have an old used dryer until i can afford a new one again. this is super disheartening as i do not make a ton of money to be replacing such large expensive items. i will never ever buy samsung again. poor customer service, they are selling subprime products for an extreme price
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, January 7, 2021
We appreciate you for taking the time to tell us about your experience because we value your input. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of Samsung. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
2
I expected better
on March 20, 2021
Posted by: Blahman
from Utah
you cannot, like actually cannot shut off the very long, very loud, very annoying song that plays upon load completion. it plays a full 30 seconds. there is not a function like other models to disable it. dryer is besides that mediocre, performance could be suffering due to blocked ducting, will be cleaning that next week so hopefully these reviews can be updated. rating stands though, it's a really annoying dryer that gets the job done. wish i had taken my time and chose differently.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
3
Response from Samsung USBy Pat, Samsung Care, March 22, 2021
You bring up some important concerns that would make anyone frustrated if they had to deal with this situation. I will forward this information about the load music alarm to our product specialist. If you need any assistance with your duct, you can chat with us using the information below. Thank you for your review. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143102398
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143102398
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Dryer
on March 21, 2021
Posted by: Michelle
from Houston, Tx
purchased the dyer 4 years ago, last year the heating element went out.
the heating element went out again in less than a year.
contacted samsung they recommended a service tech at my expense. i told them no i will write a horrible but true review!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, March 22, 2021
We appreciate you taking the time to share your experience with the dryer, Michelle. We encourage customers to share their feedback. Even though it may not always be easy to hear, feedback is extremely valuable whether negative, positive, or indifferent. This type of information is crucial in bettering our products. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Stay Away from Samsung Appliances
on May 19, 2021
Posted by: Elliot
from Swansea, IL
samsung makes a great tv. samsung makes a great phone. samsung appliances are garbage. i've now had a samsung fridge, washer, and dryer, and all have had issues. this review is, of course, about the dryer.
a few years after purchasing my dryer it stopped heating. $300 later, it had a new heating element. since that time the lint trap device has broken... and now, just a couple of years after the heating element was replaced... no heat again! i'm going to have to weigh replacing the heating element and just purchasing a dryer that works.
do not buy samsung appliances. their warranty will get you until just before it breaks.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, May 20, 2021
If I were in your shoes, I would be concerned about replacing the heating element again as well. We expect the highest quality from our products and we know I customers expect the same. So we are disappointed you are experiencing problems with your dryer. I understand and respect your decision if you decide not to continue with a service repair. Thanks for sharing your feedback with us; We greatly appreciate it. We hope to create better experiences for you in the future. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Worst dryer I have ever owned
on May 29, 2021
Posted by: PHEL
we bought this dryer early in 2020. today, just a bit over one year of ownership it no longer heats. i suspect the heating element has failed. this dryer was purchased along with a washer so it is part of a matched set. i am reluctant to have it repaired due to it's failure so soon after purchasing it. i am aware modern appliances are nowhere near as long lived as older appliances made decades ago but failing just over one year is woefully unacceptable. we have also had issues with our samsung refrigerator which is not that old either. so far samsung has not impressed me and i have written off the brand for future appliance purchases.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy Pat, Samsung Care, May 31, 2021
I realize deciding whether or not to set up a service repair can sometimes be a difficult decision. I apologize for the inconvenience this has caused you. if you want to chat with a technician, you can find one in the link below. Thank you for your feedback! ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
2
Two years is too short!
on June 27, 2021
Posted by: Gnusman
less than three years in and it suddenly went belly up. the drum will not stop rotating unless the door is opened. any time the door is closed, the drum is spinning, whether the power button is on or not. and no matter what settings are selected, there is no longer any heat. it spins when it shouldn't and doesn't dry when it should. this was too expensive an item for it to last only a couple of years. i expect more from samsung.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Pat, Samsung Care, June 28, 2021
Hey, Gnusman. I can understand your frustration with your dryer no longer working properly. Your feedback is important to us. The options available to us, we have to work on a case-by-case basis. The proper solution for this concern would be a service repair. You can locate a service center using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US