 |
Customer Reviews Collected from Samsung US |
Samsung - 7.2 Cu. Ft. Gas Dryer with 8 Cycles - White
Average Customer Rating:
4.3
Rating breakdown 504 reviews
5 Stars
331
4 Stars
98
3 Stars
11
2 Stars
15
1 Star
49
86%of customers recommend this product.
(
422 out of
491)
Customer Reviews for Samsung - 7.2 Cu. Ft. Gas Dryer with 8 Cycles - White
Customer Rating
1
MY FAMILY FEELS UNSAFE WITH SAMSUNG.
on July 9, 2021
Posted by: JamesBV
from E.Falmouth Ma.
after having house fire we moved and needed new appliances. we chose samsung for its name. (should have read the reviews first) we purchased a washer and dryer set. the dryer is used for delicate and light items only( jeans, towels, and swears are air-dried to save electricity.) i put a load into the dryer and went away for the weekend. came to home the dryer was still running, what an unsettling feeling. we could have had another fire on top of a huge electric bill. the dryer does not shut off or heat it just keeps running and running. it just turned 3 years old. we had to unplug it to stop running. we feel very unsafe and unhappy with samsung. there should be a recall before something really bad happens to someone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
BROKEN DRYER, WILL NOT SHUT OFF
on July 10, 2021
Posted by: JamesBV
from E.Falmouth Ma.
I bought a dryer just about 3 years ago, and it will not shut off. It's broken. It ran for 2 days and did not shut off I had to unplug it. How sill Samsung make it right?
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, July 12, 2021
I understand that this has been difficult for you. We would be more than happy to look into your situation and would greatly appreciate you reaching out to us in order for us to assist you. This way we can take a closer look at your case to see what options are available for you^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143511404
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143511404
Written by a customer while visiting Samsung US
Customer Rating
1
nothing
on September 1, 2021
Posted by: unhappy
worst dryer ever
motor blew up just after one year !
motor blew up just after one year !
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, September 2, 2021
I'm terribly sorry to hear this. I realize how frustrated this must be, and we value your concern. Unfortunately, there is a good chance this issue will require service, but we would like to collect more information to provide the best assistance needed for the task. Feel free to shoot us a message to our Social Media team by using one of the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143664192
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143664192
Written by a customer while visiting Samsung US
Customer Rating
1
Broken
on September 17, 2021
Posted by: Greg
appliance is broken and does not generate heat anymore and is out of warranty after one calendar year. multiple heating elements were installed to try and fix the issue but were not successful. there are better options available on the market.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 1, 2022
Hi Greg,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has no heat, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
Dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
or
https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144357891
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has no heat, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
Dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
or
https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144357891
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing
on February 21, 2022
Posted by: Mary
from Ct
the compny only offers a year warrenty on their dryer. i should have researched the product and read the reviews on it dirst. a year and a month after the warrenty expired the dryer ran continously and the clothes were still wet. i researched it and found the common issue fir this is the sensor board. replaced it and a year later the same problem occured. if this is a knows issue samsung, recall the product or replace the bad board with a good one .
i m very disppointed, why isnt it recalled for a defective board ?
i would not recommend purchasing a samsung .
i m very disppointed, why isnt it recalled for a defective board ?
i would not recommend purchasing a samsung .
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Trisha, Samsung Care, April 1, 2022
Hi Mary,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer ran continuously and the clothes were still wet, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
Dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Clean the moisture sensor on your Samsung dryer so it doesn’t shut off early:
https://www.youtube.com/watch?v=lwWeL5JYNNo
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV40J3000GW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144357512
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer ran continuously and the clothes were still wet, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
Dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Clean the moisture sensor on your Samsung dryer so it doesn’t shut off early:
https://www.youtube.com/watch?v=lwWeL5JYNNo
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV40J3000GW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144357512
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
2
Doesn't work for long
on March 9, 2022
Posted by: Glenda
we bought this dryer 2-3 years ago. just after the warranty expired, the heating element went out. my husband ordered a new one on 3/4/21 and replaced the bad one a few weeks later. it is now 3/9/22 and it has gone out again. samsung is great with phones, but not appliances.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Ross, Customer Care, April 14, 2022
Hi Glenda,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your 7.2 cu. ft. Electric Dryer with Moisture Sensor in White. At this time, we can only recommend contacting a service center to see what is the best way to fix this.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung.
Reference number: 1144403238
^Ross
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your 7.2 cu. ft. Electric Dryer with Moisture Sensor in White. At this time, we can only recommend contacting a service center to see what is the best way to fix this.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung.
Reference number: 1144403238
^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
I value nothing about this dryer at all.
on June 1, 2022
Posted by: Niku
from Atlanta, GA
this is the worst dryer i have purchased. after less than 2 years of having this dryer. it stop getting hat and drying our clothes. would not recommend this dryer at all.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
2
Response from Samsung USBy Trisha, Samsung Care, June 4, 2022
Hi Niku,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not drying clothes. Usually, this happens if the cycle and settings do not match the laundry type and size. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144567308
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not drying clothes. Usually, this happens if the cycle and settings do not match the laundry type and size. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144567308
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
don't get
on September 12, 2022
Posted by: niay
from Madisonville ky
got both washer and dryer. my washer messed up right at the 1 year mark it was no longer under warranty doesnt wash clothes good i would still have deodorant on my shirts or makeup around the collar of my shirts. 6 months later my dryer has now stopped working before it stopped working it wasn't drying good at all don't waste your time or money on these
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, September 12, 2022
Hi Niay,
Thank you for bringing this to our attention. I see you have some concerns with the washer and dryer not cleaning and drying properly. I sincerely apologize for the inconvenience this has caused you.
If your dryer is heating, but the clothes are still damp, your vent is probably blocked. And if your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty. Please see the link for more details.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
When you do laundry, you should consider the weight of each load you wash to get the best results. Both heavy and light items can overload your washing machine and dryer. In addition to reducing the cleaning performance, overloading your washing machine or dryer can cause other problems. Thus, you'll need to add clothes and other items in the best way possible. Please see the link below.
The best laundry load size for your Samsung washing machine and dryer
https://www.samsung.com/us/support/answer/ANS00080262/
If your washing machine seems to be working just fine, if the clothes aren't clean as you would like, then it's not an issue with the washer. Our guide will help you use your washer to maximize its cleaning ability and get your clothes as fresh as possible.
The clothes are not clean https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Thank you for bringing this to our attention. I see you have some concerns with the washer and dryer not cleaning and drying properly. I sincerely apologize for the inconvenience this has caused you.
If your dryer is heating, but the clothes are still damp, your vent is probably blocked. And if your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty. Please see the link for more details.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
When you do laundry, you should consider the weight of each load you wash to get the best results. Both heavy and light items can overload your washing machine and dryer. In addition to reducing the cleaning performance, overloading your washing machine or dryer can cause other problems. Thus, you'll need to add clothes and other items in the best way possible. Please see the link below.
The best laundry load size for your Samsung washing machine and dryer
https://www.samsung.com/us/support/answer/ANS00080262/
If your washing machine seems to be working just fine, if the clothes aren't clean as you would like, then it's not an issue with the washer. Our guide will help you use your washer to maximize its cleaning ability and get your clothes as fresh as possible.
The clothes are not clean https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Written by a customer while visiting Samsung US