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Customer Reviews Collected from Samsung US |
Samsung - 7.2 Cu. Ft. Gas Dryer with 8 Cycles - White
Average Customer Rating:
4.3
Rating breakdown 504 reviews
5 Stars
331
4 Stars
98
3 Stars
11
2 Stars
15
1 Star
49
86%of customers recommend this product.
(
422 out of
491)
Customer Reviews for Samsung - 7.2 Cu. Ft. Gas Dryer with 8 Cycles - White
Customer Rating
1
Terrible Product, Broken Twice
on April 26, 2023
Posted by: IndJ90
from Indiana
Have had it for 5 years and have ready had to take it apart twice. First time about 2 years in, belt pulley wheel broke. Cheap plastic part but required a full disassemble and it's not fun getting the belt back around the drum. Second time the heating element broke. Terrible access to get parts in and out. Never again with Samsung appliances. I recommend getting something better instead of paying more for repairs in the long run.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
2
Response from Samsung USBy Carrie Galvan, SEA Care, April 27, 2023
Hi there,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Charles
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Stay away
on May 29, 2023
Posted by: Smith
I hate this dryer!!!! Some times it works, but most time it doesn’t want to dry my clothes. It will stop its cycle thinking it’s dry.. Samsung in general is a bad brand.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille, Samsung Customer Care, June 5, 2023
Smith, let's optimize your machine's drying ability.
The below link will help you correct the dryer's drying efficiency by following the step-by-step guide. We suggest fully watching the video included.
Dryer not drying clothes
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145855690) to help our team pull up your information.
Have a great day
^Camille
The below link will help you correct the dryer's drying efficiency by following the step-by-step guide. We suggest fully watching the video included.
Dryer not drying clothes
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145855690) to help our team pull up your information.
Have a great day
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Very Disappointed
on June 7, 2023
Posted by: Mwpreston14
We purchased this dryer a few years ago. The heat element went out in Nov 2021, we replaced it. It has now gone out again….
Response from Samsung USBy Carrie Galvan, SEA Care, June 7, 2023
Hi There,
We care about getting your dryer fixed.
In order to provide you with better support, we would like to speak with you directly to have the dryer's heating element inspected.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day!
^Chrystel
We care about getting your dryer fixed.
In order to provide you with better support, we would like to speak with you directly to have the dryer's heating element inspected.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great wash selections!
on June 30, 2023
Posted by: MoJo
from Antioch, CA
[This review was collected as part of a promotion.] I bought this two and a half weeks ago because my washer broke after moving it into our new home (being first time home owners). This is a newer model of my samsung I had previous---and I love it. Only thing I don't really like is the red digital numbers. My previous machine had the blue digital numbers.
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Product
on February 4, 2024
Posted by: Katie
I haven’t even had this dryer a year and it’s already broken. Do not buy it.
Response from Samsung USBy SEA Care, February 5, 2024
Hi Katie,
We know how crucial it is to keep your dryer working properly. We're here to help.
We want to get more details on what is happening with your dryer. We would love to speak to you directly to provide support and see what options we can lay for you
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146818646) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We know how crucial it is to keep your dryer working properly. We're here to help.
We want to get more details on what is happening with your dryer. We would love to speak to you directly to provide support and see what options we can lay for you
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146818646) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy gas dryer #DV0J3000EW/A2-00!
on June 12, 2024
Posted by: Samsung lemon
from Louisiana
I bought a gas dryer three years ago (#DV0J3000EW/A2-00). The motor just went out and it will cost at least half the price I paid for it new. What a hassle! No dryer for a family of five for weeks. Yippee, I get to go outside and hang clothes in 95 degree weather with sky-high humidity! I didn't even live like this in college. I should add that there have been many times that it does not dry well. Samsung will tell you that you are using the wrong cycle. Way to go, blame the customer.
I would have given no stars but that was not an option.
I would have given no stars but that was not an option.
No, I would not recommend this to a friend.
Features
1
Performance
1
Value
1
Response from Samsung USBy Samsung Care, June 13, 2024
Greetings!
Dealing with appliance breakdowns can indeed be an inconvenience, especially when it impacts the daily routines of a busy household. We wish to help in any way we can.
Let's connect so we can engage in a conversation and work together to find a resolution to your situation. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147233119 to help our team pull up your information.
Leo
Dealing with appliance breakdowns can indeed be an inconvenience, especially when it impacts the daily routines of a busy household. We wish to help in any way we can.
Let's connect so we can engage in a conversation and work together to find a resolution to your situation. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147233119 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Great machines.
on October 7, 2024
Posted by: Anonymous
from La Quinta California
About seven years later, I bought the Washer and Dryer, and they still work great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Go buy a different brand
on October 23, 2024
Posted by: CWhite31023
from Middle GA
Bought this washer/dryer set not too long ago, and after replacing the heating element 50 eleven times, I have decided to go buy a different model. I have literally had to replace this heating element every 6 months if not less. Granted I do a lot of laundry, I have 4 kids and 4 foster kids and we dirty up some laundry. I'm so sick of having to replace the heating element and fuses.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, October 23, 2024
CWhite31023, we understand your frustration if you always need to replace the heating element. We want to speak to you directly to provide support and see what options we can offer to fix your dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147622031) to help our team pull up your information.
Have a great day.
^Camille
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147622031) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US