 |
Customer Reviews Collected from Samsung US |
Samsung - 7.2 Cu. Ft. Gas Dryer with 8 Cycles - White
Average Customer Rating:
4.3
Rating breakdown 504 reviews
5 Stars
331
4 Stars
98
3 Stars
11
2 Stars
15
1 Star
49
86%of customers recommend this product.
(
422 out of
491)
Customer Reviews for Samsung - 7.2 Cu. Ft. Gas Dryer with 8 Cycles - White
Customer Rating
1
Worst dryer ever!
on April 10, 2018
Posted by: Kcarder
from Wv
Expertise:Intermediate
I will never own another Samsung moisture sensor. I will never tell a friend to buy it either..we’ve had this dryer almost 2 years and every 3-6 months it stops getting hot. The same part goes bad every time ..this is the worst dryer I have every owned!!!
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 15, 2022
Hello Kcarder,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung dryer has stopped getting hot. We apologize for the inconvenience this has caused you, especially since you have only had it for more than two years. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try when your Samsung dryer has no heat.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
The link below contains additional information on what to do when your Samsung dryer isn't drying properly.
https://www.youtube.com/watch?v=LibK_OLFH4Q
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
Do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative or for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144408846
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung dryer has stopped getting hot. We apologize for the inconvenience this has caused you, especially since you have only had it for more than two years. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try when your Samsung dryer has no heat.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
The link below contains additional information on what to do when your Samsung dryer isn't drying properly.
https://www.youtube.com/watch?v=LibK_OLFH4Q
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
Do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative or for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144408846
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
A LEMON
on May 7, 2018
Posted by: MATTONE
from Fort Myers, FL, USA
Expertise:Expert
NEED TO BE REPAIR IN LESS 24 MONTH. A LEMON. BUY OTHER BRAND
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 2, 2022
Hi MATTONE,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. I know how frustrating it is when results and expectations do not meet. I would like to help by providing this troubleshooting link to support your concerns about the dryer.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
or
https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144560617
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. I know how frustrating it is when results and expectations do not meet. I would like to help by providing this troubleshooting link to support your concerns about the dryer.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
or
https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144560617
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Dryer Yet! not dependable
on September 1, 2018
Posted by: Amazoon
from TN
Well if you are after looks this is a good looking unit However if you are looking for dependability this is not it! Less than 3 years and it is finished... Had several service calls with in the first year to repair issues with the belts and drum unit. Never was right after service and makes lots of noise. Yesterday the unit just stopped heating up and checked several things to see if we could get it working. Appears to be sensor or heat coil and not calling for expensive service. Unit only has one year warranty and you will need extended with many Samsung appliances (Our higher end Samsung Fridge also having problems). I have had many other brands that worked for years with no problems. Like I said they look nice but when I need it to work and last you will be shelling out money for repairs. Not happy as needing to now buy a new unit and family left with wet clothes to hang around the house.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
1
Response from Samsung USBy Trisha, Samsung Care, July 22, 2022
Hi Amazoon,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer making a loud noise, not heating, and some parts need replacement. The experience is not what we expect from our customers. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
The dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Clean the moisture sensor on your Samsung dryer so it doesn't shut off early:
https://www.youtube.com/watch?v=lwWeL5JYNNo
To replace your dryer parts, you may visit https://www.samsungparts.com/Default.aspx and search for your appliance model code. All available parts will appear, and you can purchase what you need.
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144723530
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer making a loud noise, not heating, and some parts need replacement. The experience is not what we expect from our customers. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
The dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Clean the moisture sensor on your Samsung dryer so it doesn't shut off early:
https://www.youtube.com/watch?v=lwWeL5JYNNo
To replace your dryer parts, you may visit https://www.samsungparts.com/Default.aspx and search for your appliance model code. All available parts will appear, and you can purchase what you need.
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144723530
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Awful
on October 31, 2018
Posted by: Tbyr8
from Texas
We’ve had this dryer less than 3 years. It went out around 6 months ago and we had to replace a fuse. It went out again recently and it’s the same fuse that needs replacing. I will never buy another Samsung product again. I’ll go back to Whirlpool.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
2
Response from Samsung USBy Angelica, Samsung Care, May 26, 2022
Hello Tbyr8,
Thank you for reaching out. We appreciate you letting us know that your Samsung dryer went out six months ago, and you had to replace the fuse. We apologize for the inconvenience the issue has caused you, especially since the same thing happened again. It's not the experience we want you to have with one of our products, and we'll be glad to look into this.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144540539
-Angelica
Thank you for reaching out. We appreciate you letting us know that your Samsung dryer went out six months ago, and you had to replace the fuse. We apologize for the inconvenience the issue has caused you, especially since the same thing happened again. It's not the experience we want you to have with one of our products, and we'll be glad to look into this.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144540539
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome dryer
on November 2, 2018
Posted by: Nightwulf29
[This review was collected as part of a promotion.] This dryer has all the features you need. Love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great workhorse!
on November 4, 2018
Posted by: 33bigpoppa333
from Inman, SC
Expertise:Expert
This thing is great! Drys very well and like the features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
New dryer not turning on
on November 26, 2018
Posted by: Phatboyslimm
from Gibsonton,Fl
I just purchased this dryer a week ago and the first dryer delivered would not power on even after checking the breaker, power from multiple locations with a multimeter, and the previous dryer that I own which worked as soon as it was reconnected. I just received my replacement and the same problem of no power is happening.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 26, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Worst dryer ever owned
on December 18, 2018
Posted by: Toridd
from Keokee va
I bought this dryer and it has messed up 2 times already in less than a year. I didn't purchase any extra warranty but I'm thinking i should have. The motor was out last time and its doing the same thing 5 months later. I wish i could just get another one instead of trying to fix this piece of junk
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 19, 2018
Samsung understands your concerns, and appreciates your feedback. We value you as a customer and use the feedback to improve the experience for everyone. Thank you for being a Samsung customer. ^Cat
Written by a customer while visiting Samsung US