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Customer Reviews Collected from Samsung US |
Samsung - 7.2 Cu. Ft. Gas Dryer with 8 Cycles - White
Average Customer Rating:
4.3
Rating breakdown 504 reviews
5 Stars
331
4 Stars
98
3 Stars
11
2 Stars
15
1 Star
49
86%of customers recommend this product.
(
422 out of
491)
Customer Reviews for Samsung - 7.2 Cu. Ft. Gas Dryer with 8 Cycles - White
Customer Rating
1
Poorly made, poor reliability
on December 29, 2018
Posted by: SABBAX
from Louisville, KY
We bought this dryer 2 years ago when our 6 year old Whirlpool dryer died. We were very happy until the idler pulley failed 13 months after purchase. After replacing the pulley it ran well for 9 months until the heating coil burned out. When we went with Samsung we thought we were purchasing a quality product with good reliability. We really like the features and look of the unit but hate that I have to keep spending money on fixing it. After researching this I am finding that these are common problems with this particular model. It seems that companies are no longer using quality parts. Really disappointing!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 31, 2019
SABBAX , you are a valued member of the Samsung family and your experience matters to us! Thank you for taking the time to share your experience. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on January 7, 2019
Posted by: Anonymous
from Arkansas
Bought this Dryer 1 1/2yr. Ago and already not drying no warranty and now I have to pay someone to fix because Samsung builds a cheap product and gets you for hundreds of dollars. Will never own another one again or any Samsung Product
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 24, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Lasted only three years
on January 10, 2019
Posted by: Average joe 436
from Atlanta
Expertise:Intermediate
I’m sure there are other good Samsung products out there but this one I wouldn’t classify as a good investment. The belt no longer has traction and drum no longer spins. dryer motor still works. This looks to be a hard fix.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 23, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Failed After 3 Years
on February 11, 2019
Posted by: DemMarq
from Winston-Salem, NC, USA
Expertise:Expert
We have had this dryer less than 3 years and it has worked well until it died. Very disappointed. The machine comes on but it doesn't start.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 13, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Junk after 2 years
on March 29, 2019
Posted by: Brad08
from Maine
Expertise:Intermediate
We bought this product just about 2 years ago on the dot and it already is done. The machine ran great and had no problems until this past week. It goes through the drying cycle fine but when it turns to the cooling mode, the heating element doesn't shut off. The unit gets so hot you can barley touch the outer shell. It continues to run like this until it is shut off manually by pressing the power button (fire hazzard). Got one error code about one week ago and it was HC which is incorrect heat or something. I am pretty handy so where the warranty was up after one year i wanted to fix it myself. We could barley find any information on this code and all everyone wanted to do was send a technician out.
Features
4
Performance
4
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, April 15, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139613019.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
I Love this dryer!!!!!
on April 7, 2019
Posted by: Boushmarie
from Homestead FL
Expertise:Intermediate
[This review was collected as part of a promotion.] I purchased the red front loader washer and dryer. Unfortunately it was to big for my laundry space. I had to select a top loader and i am glad i chose this dryer. It dries quietly and actually sings a tune when its done!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, April 9, 2019
Whistle while you work! We are happy to hear that all the bells and whistles, along with the quiet powerful performance has added something special to your laundry experience. Thank you for being a loyal Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Will break down at 18 months
on June 4, 2019
Posted by: Anonymous
stopped heating right outside of the warranty. ongoing issue with this model apparently, waste of money. it will break down after 16-18 months. i love samsung, just not this model.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 5, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139861970.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6542
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6542
Written by a customer while visiting Samsung US
Customer Rating
1
horrible experience
on September 23, 2019
Posted by: Not Happy
from NJ
the dryer broke in less than a year and then again 2 months after the warranty expired. i'm going to put this in the trash after owning it for 1 year and 2 months.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, September 25, 2019
You are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US