 |
Customer Reviews Collected from Samsung US |
Samsung - 26 cu. ft. 3-Door French Door Refrigerator with CoolSelect Pantry - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 132 reviews
5 Stars
75
4 Stars
17
3 Stars
2
2 Stars
9
1 Star
29
70%of customers recommend this product.
(
87 out of
124)
Customer Reviews for Samsung - 26 cu. ft. 3-Door French Door Refrigerator with CoolSelect Pantry - Stainless Steel
Customer Rating
5
It's so easy to access everything
on March 15, 2018
Posted by: ACAL
from Massapequa Park, NY 11762, USA
Expertise:Expert
This is replacing a side by side which I hated. I can't believe how readily accessible everything is. It's also so bright, I don't think I will ever loose something in here. Love the Cool Select Pantry. I would recommend this refrigerator freezer to anyone.
Pros: Bright display, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Reliable?
on September 9, 2018
Posted by: stlamb48
from Lavallette, NJ
Expertise:Intermediate
Bought my Samsung the end of May 2018. Never purchased a Samsung appliance before. I have been a fairly loyal Whirlpool fan. I have one (Whirlpool) still going strong 33 years later. Woke up this morning and thought someone was running a power-washer compressor outside. It was the freezer motor. 36 degrees in freezer. Bakery on top shelf totally defrosted. Condensation throughout. Savior was the two Yeti 4 pound ices that I had in there, and even they were melting. Totally emptied the freezer which gave the motor a ten minute rest. NOW it is working. That should NOT be the resolution! Never expected that a freezer would fail on any decent brand at 3 months. SO disappoointed since I really have been loving this frig until today. Let's see how Samsung backs their product!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy Trisha, Samsung Care, April 20, 2022
Hi stlamb48,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of having 4-pound ice in the refrigerator and for all the noise and excessive frost. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Condensation, moisture, or mold forms between the refrigerator doors:
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF26J7500SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144423581
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of having 4-pound ice in the refrigerator and for all the noise and excessive frost. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Condensation, moisture, or mold forms between the refrigerator doors:
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF26J7500SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144423581
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Awful!!
on June 2, 2020
Posted by: SOC143
from Boston
1st the ice maker freezing over. then the water stopped working. next the refrigerator, stopped cooling to the appropriate temperature. puddles under the pantry drawers and ice build up on back wall
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 24, 2020
Hello! Thank you for reaching out to us with your concerns. We're here to help! Here is a link to a troubleshooting guide https://bit.ly/3ct9fn5 ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Do your research on class action lawsuit people
on July 1, 2020
Posted by: PETE HERZOG
from Plano TX
[This review was collected as part of a promotion.] should be recalled. a samsung refrigerator class action lawsuit alleging the ice makers on certain models leak. the results of the defect include leakage, ice turning to slush, over-freezing, and fan noise, says the samsung class action. the allegedly affected models include: rf23hcedb, rf23hcedt, rfh23hsesb, rf23htedb, rf23j9011, rf24fsedb, rf25hmedb, rf263beae, rf263teae, rf26j7500, rf28hdedb, rf28hdedt, rf28hfedb, rf28hfedt, rf28hfpdb, rf30hdedt, rf31fmedb, rf31fmesb, rf323tedb, rf32fmqdb, rf34h9950, and rf34h9960 in all colors.
Features
3
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
nice fridge but ice machine sucks
on July 8, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] i've had my fridge for a few years now. we have always had problems with the ice maker freezing over. i usually have to thaw it with a hair dryer. finally after 3 years of ownership metal and plastic pieces we saw in our glasses. there's no more warranty now and the part is expensive to replace.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker always freezes up and quits making ice
on July 12, 2020
Posted by: HUNTER CLARK
i've had this refrigerator for about 2 years. it worked fine for the first year then out of nowhere the ice make froze over and ice had gotten stuck. i though maybe it was something that might would happen that one time and be cleared up after i cleaned it out, but i was wrong. after that experience it has happened at least once a month! i'm so sick and tired and going to get ice and nothing coming out and to look in and see the ice maker frozen over. after reading more about it and seeing more reviews with the same problem, i see there is absolutely no solution to this problem. will not be buying another samsung refrigerator.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 11, 2020
Hello! Thank you for reaching out to us. Here's a troubleshooting link that'll help resolve your ice maker concerns https://bit.ly/35uAtZo ^Ty
Written by a customer while visiting Samsung US
Customer Rating
4
It just works, though shop around for filters!
on July 20, 2020
Posted by: RATONCITO
from Plymouth, Massachusetts
[This review was collected as part of a promotion.] this fridge works just fine for our family of five. fits very nicely in our kitchen and looks sharp with the rest of the stainless steel and black appliances. only gripe i have is that it takes a few seconds to engage the ice maker once selected and depressing the lever. not the end of the world as we are not huge on "everything with ice." shop around for filters and be careful what you are buying as there are quite a few that seem to work, but end up leaking water everywhere. you'll know you have a good one when there are two rubber seals/gaskets around the filter nozzle. all in all, love having this fridge full and chilling - with very low noise (barely hear it on).
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Very unhappy
on October 6, 2020
Posted by: Laura
from Seattle
This refrigerator has been a disappointment from the beginning. we had trouble with the ice maker almost immediately. Now it doesnt work at all and the refrigerator freezes up having to be defrosted all the time.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
2
Response from Samsung USBy Pat, Samsung Care, October 7, 2020
I understand your concern and we would be more than happy to assist you. If you would like to continue to troubleshoot the unit, you can do so by using this link: https://www.samsung.com/us/support/troubleshooting/TSG01109344/. If you would like to contact us, please do so by using one of the methods below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this Ticket number: 1142504086
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this Ticket number: 1142504086
Written by a customer while visiting Samsung US