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Customer Reviews Collected from Samsung US |
Samsung - 26 cu. ft. 3-Door French Door Refrigerator with CoolSelect Pantry - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 132 reviews
5 Stars
75
4 Stars
17
3 Stars
2
2 Stars
9
1 Star
29
70%of customers recommend this product.
(
87 out of
124)
Customer Reviews for Samsung - 26 cu. ft. 3-Door French Door Refrigerator with CoolSelect Pantry - Stainless Steel
Customer Rating
2
Did not last two years!
on December 15, 2020
Posted by: Mercedes
from Orlando, FL
i am really disappointed in the quality but, after reading the reviews i can see this is a normal issue. i am just mad because the price is so high for it not to hold it value. very unsatisfied.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, December 16, 2020
Thank you for sharing this review with us. We pride ourselves on our high-quality products. So we are disappointed we were not able to meet our customers' expectations. We will continue trying to better our products so future customers do not have the same experience. Thank you for your time. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Stop! Disaster Dont buy
on August 15, 2021
Posted by: Cindy
dont buy this product isnt worth it!! ice maker don’t work, it drips water, which is starting to rust! health hazard! finger print wont come off. holds stains. water stains and rust stains all over refrig.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Defective Product
on May 19, 2022
Posted by: Bellea
this product has well known frozen icemaker issue, entire facebook group dedicated to the issue. constantly frozen solid, defrost and same thing in a week! i own samsung oven and dishwasher with no problem, but would not recommend any samsung appliance until samsung steps up and recalls/ replaces/ refunds these refrigerators! repairs do not resolve and not a long term solution.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Customer Care, March 29, 2023
One way of getting icy cold beverages is through the ice maker, Bellea! Let's look at potential solutions to enhance the performance of the ice maker.
To ensure optimal performance, we strongly advice setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
To keep your ice maker performing at its best, you'll want to ensure you keep up with preventative maintenance. Learn more from these details.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Understanding ice clumps and other Samsung refrigerator ice maker issues:
https://www.youtube.com/watch?v=WHPiuBBUC2E
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145613674, to help our team pull up your information.
Have a great day!
^Chrystel
To ensure optimal performance, we strongly advice setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
To keep your ice maker performing at its best, you'll want to ensure you keep up with preventative maintenance. Learn more from these details.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Understanding ice clumps and other Samsung refrigerator ice maker issues:
https://www.youtube.com/watch?v=WHPiuBBUC2E
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145613674, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible and frustrated
on September 9, 2022
Posted by: Shereen
from Baltimore, MD
i have very disappointed in this fridge with samsung. i had it for over three years and it is giving me a headache and two problems again and again. the ice maker gets ice build all in it and the back panel gets ice build up and makes loud, i mean very loud noises. when we open door then it stops. this is the third time this has happened. samsung needs to give a recall or some type of refund to get a new fridge.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, September 9, 2022
Hi Shereen.
Thank you for reaching out to us. We apologize for the inconvenience about your refrigerator performance which was less than ideal. We are here to help.
For the ice maker to operate properly, a water pressure of 20-125 psi (138-862 kPa) is required.
I shared this link about "Ice Maker is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice.
You may also refer to this link about "Understand the Noises coming from your Samsung Refrigerator": https://www.samsung.com/us/support/troubleshooting/TSG01001032/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144899837) when you message us to help our team pull up your information.
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience about your refrigerator performance which was less than ideal. We are here to help.
For the ice maker to operate properly, a water pressure of 20-125 psi (138-862 kPa) is required.
I shared this link about "Ice Maker is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice.
You may also refer to this link about "Understand the Noises coming from your Samsung Refrigerator": https://www.samsung.com/us/support/troubleshooting/TSG01001032/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144899837) when you message us to help our team pull up your information.
Have a great day.
Melardo
Response from Samsung USBy Chrystel, Samsung Care, September 9, 2022
Hi Shereen,
Thank you for reaching out to us. We apologize that the fridge has ice build-up and makes loud noises. We understand the difficulty of your situation.
I recommend following the steps in these links below to help you with this concern:
Understanding the noises coming from your Samsung Refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
Frost forms in the refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Ice make issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144899811 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible ice cube maker!
on November 28, 2022
Posted by: Teacher 12
from Lancaster, PA
I purchased this refrigerator about a year and a half ago, it worked wonderful in this time span, but now the ice maker,which never worked right , now doesn’t work at all. The ice maker never made cubes; just ice dust. I had another refrigerator which lasted 16 years and never a problem. An ice maker is not a new addition. It should work more than a year. Bad engineering!!
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
5
Value
3
Response from Samsung USBy Carrie Galvan, SEA Care, November 29, 2022
We all love an icy cold beverage, especially on a hot summer day, Teacher 12!
If your ice maker isn’t dispensing any ice at all, please use these links to get it resolved easily:
https://www.youtube.com/watch?v=rArwTN_yhCc
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
If your ice maker isn’t dispensing any ice at all, please use these links to get it resolved easily:
https://www.youtube.com/watch?v=rArwTN_yhCc
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
1
10/10 would NOT buy again
on December 7, 2022
Posted by: NoIceCubeJoe
from Franklin, NJ
I’ve had this fridge for 2.5 years. After it went out of warranty, the ice cube tray in the top half keeps freezing over. This prevents ice cubes from coming out. It takes way too much effort to correct this and should not have to correct this at all.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
5
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, December 12, 2022
Hi there,
Thank you for your review of your experience with your refrigerator.
Here is a link to "Ice maker is not working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
I also shared this link about "Samsung refrigerator ice dispenser issues": https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
You may also refer to this video about "Ice maker is not working properly": https://www.youtube.com/watch?v=rArwTN_yhCc
Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Thank you for your review of your experience with your refrigerator.
Here is a link to "Ice maker is not working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
I also shared this link about "Samsung refrigerator ice dispenser issues": https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
You may also refer to this video about "Ice maker is not working properly": https://www.youtube.com/watch?v=rArwTN_yhCc
Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
2
Good fridge, crappy ice maker
on June 8, 2023
Posted by: DCD57
No problems with the fridge, but the ice maker is crap. It freezes up and has to be thawed by hand. It's expensive to fix so not worth the expense. Had it since 2017 so it should last longer than this.
Response from Samsung USBy Carrie Galvan, SEA Care, June 12, 2023
Dear Samsung Client,
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Worse brand
on June 19, 2023
Posted by: Jins
Broken right after 5 years of warranty . This is the second Samsung fridge going bad within 6 years
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, June 20, 2023
Hello Jins,
We would like you to expound more on what's happening with your fridge to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: ttps://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
We would like you to expound more on what's happening with your fridge to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: ttps://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US