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Customer Reviews Collected from Samsung US |
Samsung - 26 cu. ft. 3-Door French Door Refrigerator with CoolSelect Pantry - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 132 reviews
5 Stars
75
4 Stars
17
3 Stars
2
2 Stars
9
1 Star
29
70%of customers recommend this product.
(
87 out of
124)
Customer Reviews for Samsung - 26 cu. ft. 3-Door French Door Refrigerator with CoolSelect Pantry - Stainless Steel
Customer Rating
2
Disappointed
on June 29, 2023
Posted by: HBOW
from Arkansas
The refriderator is only 5yrs old and we are having continued issues with the fan freezing up and making a loud noise and the ice maker freezing up and not working. Very disappointed!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, July 5, 2023
Hello,
We're here to help with your Samsung refrigerator.
We recommend checking the resource below for your Samsung refrigerator's noise to know what's causing it. Please browse through the guide and pick the one that best defines the noise to troubleshoot it. It also includes a video link that you can watch from start to finish.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Check the link below to troubleshoot the ice maker that's not working. Select the bullet point that describes the one you're experiencing with it.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
We have also provided another resource with helpful tips when there's frost in your Samsung refrigerator.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
Lastly, the video link below contains information about maintaining the ice maker, which we suggest checking too. You may watch the video from the start until the end.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145975832) to help our team pull up your information when you message us.
Thank you.
-Angelica
We're here to help with your Samsung refrigerator.
We recommend checking the resource below for your Samsung refrigerator's noise to know what's causing it. Please browse through the guide and pick the one that best defines the noise to troubleshoot it. It also includes a video link that you can watch from start to finish.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Check the link below to troubleshoot the ice maker that's not working. Select the bullet point that describes the one you're experiencing with it.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
We have also provided another resource with helpful tips when there's frost in your Samsung refrigerator.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
Lastly, the video link below contains information about maintaining the ice maker, which we suggest checking too. You may watch the video from the start until the end.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145975832) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
26 cu. ft. 3 French Door Refridgerator.
on January 30, 2024
Posted by: Do the right thing24
from CT
I have the same refrigerator with the same problems and I understand that Samsung is under a class action lawsuit. I sincerely hope that they resolve this huge problem.
No, I would not recommend this to a friend.
Response from Samsung USBy Ernest, SEA Care, January 31, 2024
Hi there,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146801413) to help our team pull up your information.
Have a great day,
-Ernest-
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146801413) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
very dissapointing
on January 31, 2024
Posted by: dee1972
this product worked great for about 2 years than the freezer went out and thankfully i bought the extended warranty so got that fixed and less than a year later it went out again,, never again will i buy a samsung appliance bc something similar happened with my oven
Features
4
Performance
1
Design
2
Value
2
Response from Samsung USBy Ernest, SEA Care, January 31, 2024
Hi dee1972,
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
Please provide us with this reference number (1146801715) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
Please provide us with this reference number (1146801715) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Icemaker
on February 11, 2024
Posted by: Robb
from Northern Kentucky
I've had this refer for five years. The icemaker stopped working after the first year and this is a known issue if you google it.
There is no service in my area and they wont send you the parts to repair yourself.
While the refer itself is "ok", the icemaker is poorly designed and all of them will fail due to the design flaw. I sold appliances for over ten years and would have told my customers to avoid this product and in fact all Samsung products due to the lack of support.
There is no service in my area and they wont send you the parts to repair yourself.
While the refer itself is "ok", the icemaker is poorly designed and all of them will fail due to the design flaw. I sold appliances for over ten years and would have told my customers to avoid this product and in fact all Samsung products due to the lack of support.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy SEA Care, February 12, 2024
We acknowledge the significance of a functional ice maker in your household, Robb. Let's help you out.
We recommend seeing the resources below for steps to take when your ice maker is not working. Please click the hyperlinks and watch the instructional video for tips.
The ice maker is not working (Please select the best that describes your concern with your ice maker):
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146843317, to help our team pull up your information when you message us.
Have a great day.
-John
We recommend seeing the resources below for steps to take when your ice maker is not working. Please click the hyperlinks and watch the instructional video for tips.
The ice maker is not working (Please select the best that describes your concern with your ice maker):
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146843317, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US