 |
Customer Reviews Collected from Samsung US |
Samsung - 26 cu. ft. 3-Door French Door Refrigerator with CoolSelect Pantry - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 132 reviews
5 Stars
75
4 Stars
17
3 Stars
2
2 Stars
9
1 Star
29
70%of customers recommend this product.
(
87 out of
124)
Customer Reviews for Samsung - 26 cu. ft. 3-Door French Door Refrigerator with CoolSelect Pantry - Stainless Steel
Customer Rating
5
i love the settings
on February 18, 2017
Posted by: Anonymous
from nh
I like the fact you can have different settings for the refrigerator and the cool select pantry drawer and the fruit and veggie crisper drawers.i like the wider room i have than the side by side i can actually see what i have where before i would have food that expired cause i could not see that i had them.i do also like the lighting inside is much better than my past appliances.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product and Great Company
on March 3, 2017
Posted by: Stabler
from Moscow, Russia
Expertise:Intermediate
Every thing you need in a 33" refrigerator. This is my second Samsung refrigerator and for good reason. Style , Size , Quality , Quiet . RF26J7500SR if your looking get one.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Quality, Poor Design
on October 8, 2018
Posted by: sdshane28
from Cherry Hill, NJ
Expertise:Intermediate
We got this refrigerator about 2 years ago. After two years, it has lost its cooling power. At best it is cooling to 15 degrees Celsius. This is surprising and unacceptable. Look online for Samsung refrigerator losing cooling power or ice buildup, fan noise for Samsung refrigerators.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 14, 2022
Hi sdshane28,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator not cooling. We will surely notate this feedback for better products in the future.
I highly recommend checking on the link to identify the sound and the basic troubleshooting needed:
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF26J7500SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144403932
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator not cooling. We will surely notate this feedback for better products in the future.
I highly recommend checking on the link to identify the sound and the basic troubleshooting needed:
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF26J7500SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144403932
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker should be recalled
on July 24, 2019
Posted by: smk1
from West Michigan
[This review was collected as part of a promotion.] the ice maker just plain sucks. i bought this because we use a lot of ice. it's been a huge problem with this model and samsung hasn't addressed it.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Care, July 25, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your ice maker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140111219.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 11743
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 11743
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Product
on July 3, 2021
Posted by: bkh2009
this fridge has had to be worked on 4 times in the 2 years we have had it. both ice makers have gone out multiple times. the back panel has frozen up as well like others have pointed out.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, July 6, 2021
I understand where you are coming from and we're happy you took the time to share your experience with the refrigerator with us. If you have been having problems with the ice maker for a while now. I think the next step would be service repair. Please follow the link below to locate the nearest service center. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible ice maker
on June 15, 2022
Posted by: Gabo
from Brooklyn, NY
the problems with the ice maker started just after barely 3 years of using the refrigerator, a technician came in 4 times already, we spent hundreds of dollars in repairs and the ice maker keeps building up ice and stops working.
youtube is full of videos of people showing the problem.
i would seriously doubt we will buy a samsung refrigerator again.
youtube is full of videos of people showing the problem.
i would seriously doubt we will buy a samsung refrigerator again.
Features
1
Performance
2
Design
4
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 16, 2022
Hi Gabo,
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator. We understand that it is sometimes uncomfortable to experience unusual issue about our appliances, especially if the ice maker is not working . We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking on these links to identify the
issue with your ice maker and basic troubleshooting needed:
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Incase you encounter an error on your refrigerator here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you needed to reset your refrigerator here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:
1144606923
^^Ross
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator. We understand that it is sometimes uncomfortable to experience unusual issue about our appliances, especially if the ice maker is not working . We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking on these links to identify the
issue with your ice maker and basic troubleshooting needed:
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Incase you encounter an error on your refrigerator here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you needed to reset your refrigerator here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:
1144606923
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Huge Disappointment for a Loyal Samsung Customer
on June 20, 2022
Posted by: TammyO
from Alabama
i've been a loyal samsung customer for years, i've had a galaxy phone since they first came out, i have a samsung tv so of course when my old fridge went out in october of 2016 i purchased this refrigerator and loved it for the first year. in october of 2017 as soon as my warranty expired, the ice maker started freezing over and stopped making ice. i have had it serviced, the repairman said that i had made a huge mistake with purchasing this fridge. he said that they were known for icemaker problems. he was able to thaw the froze over icemaker and it worked for awhile. then stopped completely. ive used a portable ice maker and dumped it into the bucket so i could continue to have ice from the door. now it has froze completely and the ice bucket will not come out.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Angelica, Samsung Care, June 22, 2022
Hello Nora,
Thank you for bringing this to our attention. We appreciate you informing us that the ice maker on your Samsung refrigerator started freezing over and stopped making ice as soon as your warranty expired. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when the ice maker in your Samsung refrigerator is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The video below contains information about maintaining the ice maker for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/RF26J7500SR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144624150
Thank you, and stay safe!
-Angelica
Thank you for bringing this to our attention. We appreciate you informing us that the ice maker on your Samsung refrigerator started freezing over and stopped making ice as soon as your warranty expired. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when the ice maker in your Samsung refrigerator is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The video below contains information about maintaining the ice maker for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/RF26J7500SR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144624150
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
FIVE STARS
on August 1, 2015
Posted by: Archie1
from Florida
I have never had a 33" model with so many features. It is so bright and good looking. Only my husband is better looking. The ice maker is very compact allowing more space for other items. The freezer is awesome size!
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US