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Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
1
Poor Ice maker design.
on May 11, 2018
Posted by: AverageConsumer08
from Mesa, AZ
Expertise:Intermediate
18 months in and the ice maker has been rendered useless. When it worked, it was slow at making ice (even for only 2 people in the home) however it now only freezes up and won't dump ice. Poor design and it's now out of warranty. Not too happy with this expensive refrigerator.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Johnny, Samsung Care, May 21, 2018
I can truly understand what you're going through, I can help you find a solution for this, I would encourage you to check this URL you can see how the proper level of the unit, like that you can align the water line: https://bit.ly/2xaf0FB
Quick tip: You can check the water line by dispensing water, in a measuring cup, for 10 seconds, if it's more than 6 ounces, then you can close the water line and tap it open slowly until getting 5.5 to 6 ounces dispensed in a 10second range
If this doesn't fix your issue, I would encourage you to please contact us via our live chat at https://bit.ly/2qLSIlI , Facebook, and Twitter: @Samsungsupport, or feel free to contact us at the 1-800-SAMSUNG. I am eager to hear from you very soon.
^Johnny.
Quick tip: You can check the water line by dispensing water, in a measuring cup, for 10 seconds, if it's more than 6 ounces, then you can close the water line and tap it open slowly until getting 5.5 to 6 ounces dispensed in a 10second range
If this doesn't fix your issue, I would encourage you to please contact us via our live chat at https://bit.ly/2qLSIlI , Facebook, and Twitter: @Samsungsupport, or feel free to contact us at the 1-800-SAMSUNG. I am eager to hear from you very soon.
^Johnny.
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker Trouble
on September 21, 2018
Posted by: No ice
from Lake Mary, FL
Unfortunately the Samsung warranty is expired. Luckily we got a 5 yr extended through Lowe's. A third scheduled appointment for ice maker freezing and clogging. Two repairs - all they do is steam defrost it and say it is "unrepairable". This is so frustrating, Never enough ice, have to take work off to have a repair visit and still not working. I want a new refrigerator! It is beautiful but the ice maker causes a lot of problems - very poor design. DO NOT BUY THIS REFRIGERATOR - ICE MAKER NOTHING BUT TROUBLE!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 6, 2022
Hello,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator is freezing and clogging. We apologize for the inconvenience this has caused you, especially since there are two repairs already and you have to take work off for the repair visit. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try for ice maker issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The video link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144375419
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator is freezing and clogging. We apologize for the inconvenience this has caused you, especially since there are two repairs already and you have to take work off for the repair visit. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try for ice maker issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The video link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144375419
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Reliability now in question
on September 28, 2018
Posted by: ReadmoreBeaverton
from Beaverton, ORF
Expertise:Intermediate
We purchased our 4-door Flex in June 2016 and until 10 days ago, thought it was the best refrigerator we've ever owned. We noticed that the upper two compartments were no longer cool and thought maybe we had misadjusted the temp for them. But readjustment didn't help. So we called for repair under an extended warranty and threw out everything inside as they began to rot. Ten days after the refrigerator went bad we finally found someone certified to fix this unusual design. He diagnosed the problem as a coolant leak that had taken out three of the four compartments, and predicted the freezer would not last long. Although Samsung certified, he could not address the leak; four separate systems inter-relate in a sealed system. So now we have no one in the Portland, OR, area who knows how to handle this, and we will go into two weeks without a refrigerator before there's any chance of anyone being found to help. Meanwhile, the warranty company rep we spoke with said that he, too, had a Samsung that died, and because no one could be found to fix it, it was replaced.
I am extremely disappointed that our $3,000 machine died after just over two years of service. I'm equally disappointed to learn that the design is such that very few repair shops can handle it. It's not good that the warranty rep says his machine couldn't be repaired at all. It adds up to a big mistake to have purchased the refrigerator.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
1
Response from Samsung USBy Trisha, Samsung Care, May 25, 2022
Hi there,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator not working/cooling properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144536178
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator not working/cooling properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144536178
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
ice maker problem
on November 28, 2018
Posted by: tringuyen
from lynnwood wa
Expertise:Beginner
ice maker tripped off many times, and ice cube bridge together on the top not drop on tray. Bad
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 21, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139436787.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker
on December 30, 2019
Posted by: Woody4
from Michigan
[This review was collected as part of a promotion.] the ice maker in this fridge is the worst ive ever owned and for what i paid for this fridge one would think it would work had the ice maker replaced a year ago and now it needs to be replaced again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 30, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker is horrible
on January 3, 2020
Posted by: GuyboR
i've had nothing but problems with the ice maker since about month 6. ice gets stuck on the side and then jams. i know they say dont use a hair dryer to thaw, but what other option do we have.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 6, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141046889.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket cannot be removed easily, it is more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it.
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket cannot be removed easily, it is more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it.
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Worst refrigerator I’ve ever purchased
on January 6, 2020
Posted by: Island girl
from Galveston
ice maker quit working after two years, and now the fridge won’t cool. its only 3 years old! horrible product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 7, 2020
I see that we have you currently set up for service, and Samsung is pleased to know that when you needed assistance you knew we would be here for you! Thank you for your support and loyalty to the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Ice Maker
on January 21, 2020
Posted by: kets
6 months after purchase ice maker starts freezing, no ice. icemaker replaced. same thing with 2nd ice maker. 1x a week use blowdryer. been doing this every week for more than 6 months.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 22, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. If the ice bucket cannot be removed easily, it is more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US