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Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
1
Refrigerator
on August 3, 2020
Posted by: Sandra A Fox
from Tavares Florida
Expertise:Intermediate
[This review was collected as part of a promotion.] Extremely Dissatisfied with the refrigerator. The icemaker is a problem. Ice builds up in the icemaker unit and when this happens, the door has to be opened for the ice to melt and then in 24 hours I can get ice. I am doing this 1 and 2 times a week. This is awful.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
3
Response from Samsung USBy Ty, Samsung Cares, October 1, 2020
Hello! If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Not good
on August 5, 2020
Posted by: Fern
from Memphis tn
[This review was collected as part of a promotion.] I bought it a few years ago but I always have a problem with the ice machine always freezing and making very few ice cubes in a day. I would not buy it again
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, August 7, 2020
We value your opinion and appreciate you sharing your experience with your refrigerator. Try taking a look at the link below for detailed steps on how to resolve this problem. ^Pat
https://bit.ly/3gDB8dE
https://bit.ly/3gDB8dE
Written by a customer while visiting Samsung US
Customer Rating
1
Multiple things broke within first 4 years
on August 13, 2020
Posted by: Flyermike
from Palatine, IL
[This review was collected as part of a promotion.] I bought this refrigerator five years ago and have been very disappointed with the purchase. The ice maker is in the frig portion of the unit and we have to had to have it repaired twice because the warmer temperature in the frig causes condensation in the ice maker until it gets clogged and breaks. After it broke the third time we gave up and are using old fashioned ice trays. Compressor also died 4 years after purchase. Don’t recommend this model.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, August 14, 2020
This is definitely unfortunately to hear. Samsung prides itself on making quality products to live to our customers' expectations. I sincerely apologize your expectations were not met. Thanks again for taking to the time to share this with us. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Already replaced
on August 27, 2020
Posted by: ty151
from Fargo, ND
[This review was collected as part of a promotion.] Samsung makes great phones but horrible refrigerators.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 29, 2020
Thank you for your feedback! ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
This model is a lemon!
on August 27, 2020
Posted by: Rosanne
from Hurricane, UT
[This review was collected as part of a promotion.] This particular model has been having all kinds of cooling issues. My refrigerator wasn't even two years old when these problems started. I had a friend who was going through these issues and was telling me the nightmare she was going through dealing with Samsung. I had just bought the same model and hoped it was a fluke but mine was doing the same thing. The ice in the ice maker was clogging up and frost kept forming all over it. I had to defrost it every 2 weeks!! I had the freezers set to 0 degrees but the temperature gauge on the left side would fluctuate from -10 degrees to +10 degrees, the right side maintained a constant +15 degrees. To get it repaired I was going to have to pay someone to fix it and then would have to get reimbursed since the appliance repair place in my area dropped the contract with Samsung due to the problems they were having with the company. Since I knew that it took my friend a couple of years and continual problems with spoiled food to get this resolved, I decided to just buy a new NON-Samsung refrigerator. The repair places that I talked to ALL said they have seen so many problems with Samsungs and highly recommended Whirlpool and GE. I immediately went out and bought a Whirlpool.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 28, 2020
We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our ever continuing efforts to improve the overall customer experience for everyone. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Love the 4 door design. But
on August 27, 2020
Posted by: BernieF
from Western Nebraska
[This review was collected as part of a promotion.] We really like this fridge except for the icemaker. About every 10 days, it freezes up and quits making ice. I have to thaw it with a heat gun and push thw reset button to get it making ice again.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy Pat, Samsung Care, August 28, 2020
We appreciate you for taking the time to tell us about your experience because you are a valued member of the Samsung family your experience matters to us. Take a look at the link below for steps regarding your dilemma. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible ice maker...
on August 27, 2020
Posted by: Steve
from Pottstown,pa
[This review was collected as part of a promotion.] 3 visits to fix ice maker, still does not work right, terrible design for an expensive refrigerator
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
2
Response from Samsung USBy Pat, Samsung Care, August 28, 2020
We would be more than happy to look into this for you. Please reach out to us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Experience
on December 29, 2020
Posted by: Mopowerdave
from Milton,Vermont
our home is filled with samsung products. we have had to nightmare fridges. top of the line, over 3k models. we have been without a fridge for over a month. picture no fridge during thanksgiving and christmas. this is the 3 rd visit to fix it. sadly its as if nobody cares. add a dis abled child to this fun. i am still waiting to see what they will do about the food we lost. my wife is livid... it should have been written off by now
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, December 31, 2020
I would like to apologize for the frustration this has caused. I hope we can solve this as soon as possible. If you have any follow-up questions, please contact us by using the link below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142796443
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142796443
Written by a customer while visiting Samsung US