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Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
2
Ice Maker
on December 30, 2020
Posted by: Frozen Olaf
from Muskego, Wisconsin
the fridge is absolutely gorgeous. not made with genuine stainless steel but not the end of the world. multi function zones are the main reason i bought this fridge. those are all perfect. the problem that i battle every other week is the ice maker. seems to be a pretty common problem. huge ice clumps up and then you get no ice at all. the help chat says defrost it (with out a hair dryer) but they don't tell you how. in order to let my ice machine defrost i would have to leave my fridge doors open for hours with how big the ice clumps get. i checked all seals and they look great. you can't turn it off either to try and prevent that. real bummer. not sure if buy another fridge which is a shame considering i love samsung. i just cleaned it but will add photos next time.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
2
Response from Samsung USBy Pat, Samsung Care, December 31, 2020
I was able to find some useful tips on your concern. Take a look at the link below and thanks for leaving us your feedback. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
1
Worse fridge
on February 9, 2021
Posted by: Anonymous
from Oshawa
the worse experience and the most draining fridge finically i have ever had, samsung is expensive and people pay becuase of quality but this is the worse fridge i have ever owned, the compresor has gas leak, i paid 3 different technicin and i paid 3500 for this product, its only 3 years old. i called samsung they said they cant do anything without recipits but who keeps proof of purchase for 3 years even tho the compressor has 10 years warranty but u gotta keep the papers, other companies and brands give u code to register
anyways just buy different brand not worth then pain and suffering i suffered socu wont have
anyways just buy different brand not worth then pain and suffering i suffered socu wont have
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, February 10, 2021
We should be able to go off the fridge's manufactured date to give us a rough estimate on the warranty. Maybe Our Social Media team can better assist you with this concern. Try chatting with us by using the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 114250066
1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 114250066
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker
on February 28, 2021
Posted by: Lori
from Snohomish
like others, i've had nothing but problems with my ice maker. it either freezes up or melts all over my fridge. there should be a recall.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, March 1, 2021
Your concern is important to us and we want to see this problem resolved. The 1st step in fixing this would be contacting us directly. You can do that by using the information below to reach out to us. Thank you for your time and review! ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143022255
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143022255
Written by a customer while visiting Samsung US
Customer Rating
1
Standing behind product.
on May 10, 2021
Posted by: Bull
from Apalachin, NY
i have this fridge i bought in 2018 new from lowe’s. the ice maker is broken, the ice bin is not removeable it does not make ice at all. i have learned the ice maker has been recalled. i also have a freezer set for 0 deg., actual temp is via a temp probe is 30 deg. the felx section is 20 deg. higher. then it is set for. samsung cant or wont get someone the fix these issues. they are offering half of what the fridge sells for cause they cant get someone to at least check it out.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
5
Response from Samsung USBy Pat, Samsung Care, May 11, 2021
I can see where you are coming from. You've been dealing with a few different issues regarding your fridge. I realize you may not be happy with how things are going with the resolution. But we are working as hard as we can to help provide a new replacement unit. For any questions, please be sure to reach out to us by using the information below. Thank you for your review. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143296212
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143296212
Written by a customer while visiting Samsung US
Customer Rating
1
Bad refrigerator, do not buy it
on May 26, 2021
Posted by: Fuat
from Cedar Park, TX
really disappointed, as samsung is usually produces good products. this fridge issues since day one. it is mostly around ice generator, which is useless. it keeps freezing every 4-5 weeks, has a very low capacity. i think this is a design issue (to put the ice maker in the regular fridge section rather than freezer, it keeps melting). i miss my old, cheap kenmore, never had this issue, and was able to get buckets of ice out of it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, May 27, 2021
I can see where you are coming from about the ice maker. What our customers think about the design of the ice maker is important to us. Thank you for sharing that with us. If your ice maker is still freezing up, you can try these troubleshooting steps in the link here: https://www.samsung.com/us/support/troubleshooting/TSG01109344/. If these don't resolve your issue, you can always contact us using the Social Media links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143353843
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143353843
Written by a customer while visiting Samsung US
Customer Rating
1
The worst
on June 22, 2021
Posted by: Snbaks3122
unfortunately, i have to agree with the majority of the reviews. this fridge is the worst. the ice maker is continuously covered with ice, so i can to remove it, the ice maker is extremely slow and we use alot of ice, and the water comes out like a drizzle. this is one of the worst purchases i have ever made and i am a fan of samsung products.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, June 23, 2021
I can see you have had some trouble with this refrigerator's ice maker. I know this must have been hard for you. To help get rid of the excess ice; Follow the guide in the link below. It should provide helpful tips and how to deal with your ice maker not making enough ice. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
Written by a customer while visiting Samsung US
Customer Rating
1
Would NEVER buy again
on August 23, 2021
Posted by: Lmendes
we have had this refridgerator fro about 4 years now. we have had the faulty ice maker fixed three times with repairmen actually telling us that this model’s ice maker is a lemon and everyone is having problems with it. we had resorted to “ice picking” the frozen parts of the ice maker that was preventing the release of the cubes. now we have just given up on it. totally worthless.
now all the cheap plastic storage bins that line the doors have all cracked. one is completely broken in half and i have to now order a replacment. what a joke. dont buy this refridgerator. definitkey not worth the money.
now all the cheap plastic storage bins that line the doors have all cracked. one is completely broken in half and i have to now order a replacment. what a joke. dont buy this refridgerator. definitkey not worth the money.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Pat, Samsung Care, August 24, 2021
I'm very sorry to hear how much trouble you had to go through to get your ice maker taken care of. I know it must have been rough for you. If you need assistance locating the replacement; You can visit the link here: https://bit.ly/3kkhI0q. If you need to speak with us about anything. You can always contact us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143634425
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143634425
Written by a customer while visiting Samsung US
Customer Rating
2
3 repairs while under warranty
on August 24, 2021
Posted by: impalaboy
we bought a 4-piece samsung kitchen suite expecting quality appliances. 50% of them failed within the first 2 years.
the refrigerator is on it's 3rd repair in less than 5 years. disappointing.
fortunately samsung is honoring the warranty repairs with a hassle.
the refrigerator is on it's 3rd repair in less than 5 years. disappointing.
fortunately samsung is honoring the warranty repairs with a hassle.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy Pat, Samsung Care, August 25, 2021
Experiencing 3 different repairs, I can understand how this could be disappointing. Thank you for sharing how you feel about the situation. If you are still currently having problems with the ice maker and need assistance. You can speak with our Social Media team to address this issue. Please contact us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143638065
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143638065
Written by a customer while visiting Samsung US