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Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
2
Defective ice maker
on November 10, 2021
Posted by: RTS2021
from Lincoln, Ca.
i like the refrigerator it is very attractive, but the ice maker is a problem. it stopped working after 2 years, samsung sent a repairman out to fix it, he replaced the ice maker unit and the motherboard. that fixed the problem and everything worked fine for about a year, but now it has stopped working again.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, November 15, 2021
I realize this situation has been frustrating for anybody to deal with. I wish we had more options to resolve this symptom. However. The best course of action right now would be setting up a service repair. We can do it for you or you can do it by using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Ice Maker
on June 18, 2022
Posted by: hunthousebc
from Delta, BC
we were very happy with the idea of the additional fridge space with this fridge. however, this was quickly overshadowed by the huge disappointment in the ice maker. we had it repaired shortly after purchasing. several months later, we had a part replaced in the ice maker. then, we had the entire ice maker unit replaced. the same problem keeps happening. it is icing up and stops working altogether, even though we have turned off the ice maker. i would give it zero stars if i could. i don't recommend this product!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, June 21, 2022
Hello hunthousebc,
Thank you for bringing this to our attention. We appreciate you informing us that you have already replaced the ice maker in your Samsung refrigerator, but the same problem still keeps happening. It ices up and stops working altogether. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when the ice maker in your Samsung refrigerator is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The video link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144620859
Thank you, and stay safe!
-Angelica
Thank you for bringing this to our attention. We appreciate you informing us that you have already replaced the ice maker in your Samsung refrigerator, but the same problem still keeps happening. It ices up and stops working altogether. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when the ice maker in your Samsung refrigerator is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The video link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144620859
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker and terrible design
on January 2, 2023
Posted by: Njabr
from Arlington
i would avoid samsung at all cost. ice maker never worked properly since the moment we bought it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, January 3, 2023
We're glad that you brought this up, Njabr! Let's help you with the ice maker.
There are a few factors that can cause an ice maker to not work. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. Learn more from these details.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may also watch our youtube video about the "Ice maker is not working properly":
https://www.youtube.com/watch?v=rArwTN_yhCc
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day!
^Chrystel
There are a few factors that can cause an ice maker to not work. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. Learn more from these details.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may also watch our youtube video about the "Ice maker is not working properly":
https://www.youtube.com/watch?v=rArwTN_yhCc
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Completely broke in a short time
on January 4, 2023
Posted by: Bsim
from Aurora, CO
We’ve had this fridge for only a couple of years and the thing is already toast. The freezer works but our fridge coils no longer cool. Pretty ridiculous for a 4 thousand dollar fridge to only last 3 years
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, January 5, 2023
Hi there,
We know how important for you to have a full-functioning refrigerator. We are here to help with your appliance.
Suppose your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling. In that case, Most concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator. Please check the link below for helpful details.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
There's a simple checklist of items to review if your refrigerator needs to be cooling correctly. You can also refer to this youtube video for details.
What to do if your refrigerator is not cooling | Samsung US:
https://www.youtube.com/watch?v=ogwmuhLH4G4
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
We know how important for you to have a full-functioning refrigerator. We are here to help with your appliance.
Suppose your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling. In that case, Most concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator. Please check the link below for helpful details.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
There's a simple checklist of items to review if your refrigerator needs to be cooling correctly. You can also refer to this youtube video for details.
What to do if your refrigerator is not cooling | Samsung US:
https://www.youtube.com/watch?v=ogwmuhLH4G4
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker Issues
on January 16, 2023
Posted by: NeatN
from Noblesville, IN
Really liked the design and function of the 4 door. Unfortunately, we are already on 4 ice maker repairs, like many others.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Charles, Samsung Care, January 23, 2023
Hi there,
After a tiring day, having a glass filled with ice is one of the most relaxing feelings.
Here is something you can do to help prolong and maintain the ice maker.
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145370474) to help our team pull up your information when you message us.
Have a great day.
^Charles
After a tiring day, having a glass filled with ice is one of the most relaxing feelings.
Here is something you can do to help prolong and maintain the ice maker.
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145370474) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality with the lack of pride
on March 11, 2023
Posted by: Greg
from Soddy Daisy Tn
This model has a terrible ice dispenser! it freezes up and you'll have to use a hair dryer to thaw it out. Samsung knew they had a problem and refused to do anything about it. There is a warmer installed to thaw out water lines that simply don't help
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
3
Response from Samsung USBy Carrie Galvan, SEA Care, March 13, 2023
We know how important it is always to have ice available to be dispensed in your refrigerator, Greg. Let's go ahead and take a further look into the ice maker and how to get it back on track.
When moisture freezes, it becomes frozen. So let's look at where the frost is and what we can do to prevent it from happening.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
You can also refer to this youtube video for a visual walkthrough.
Understanding ice clumps and other Samsung refrigerator ice maker issues | Samsung US:
https://www.youtube.com/watch?v=WHPiuBBUC2E
Should you ever need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
When moisture freezes, it becomes frozen. So let's look at where the frost is and what we can do to prevent it from happening.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
You can also refer to this youtube video for a visual walkthrough.
Understanding ice clumps and other Samsung refrigerator ice maker issues | Samsung US:
https://www.youtube.com/watch?v=WHPiuBBUC2E
Should you ever need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Icemaker
on May 7, 2023
Posted by: YZK96
from Houston TX
Ice built up inside ice maker and impossible to use when we want ice and if you still leave it for another week, Ice will built up even further and impossible to withdraw out the ice busker without the plastic to break apart.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
3
Response from Samsung USBy Carrie Galvan, SEA Care, May 8, 2023
Hello there.
Let's go ahead and check your ice maker on why there is an ice build-up. We are here to help you.
Here is a link to assist you with your ice maker having an ice build-up.
Ice maker has an ice build up
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Let's go ahead and check your ice maker on why there is an ice build-up. We are here to help you.
Here is a link to assist you with your ice maker having an ice build-up.
Ice maker has an ice build up
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Known Ice Maker Frost-up is a decision maker
on August 23, 2023
Posted by: Christopher S
from Chicago, Illinois
Make sure your homeowners insurace is up to date when buying this product!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Rainly, Samsung Care, August 28, 2023
Hi Christopher S,
We understand how convenient to have a fully functional ice maker is. Let us help you.
I have shared a link below that indicates the steps if the ice maker is freezing over. Please click all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
It would also be great if we could talk to you directly to get more information about your concern.
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146208198, which will help our team pull up your information.
^Rainly
We understand how convenient to have a fully functional ice maker is. Let us help you.
I have shared a link below that indicates the steps if the ice maker is freezing over. Please click all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
It would also be great if we could talk to you directly to get more information about your concern.
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146208198, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US