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Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
1
Poor quality refigerator
on October 4, 2023
Posted by: EULERDMAN
It has issues cooling and has not lived up to the price tag. I would advise against purchasing this refrigerator.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, SEA Care, October 4, 2023
Good day,
We understand the importance of a working fridge in your household. Let's get this taken care of.
Common refrigerator cooling concerns can be resolved through simple adjustments, proper care and usage, and regular door seal cleaning or resetting. Please see the link and hyperlinks and watch the full video for more details.
Cooling issues with Samsung refrigerator or freezer (Please select the location of your fridge that is experiencing cooling matters):
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146367759) to help our team gather your information.
Have a great day.
-John
We understand the importance of a working fridge in your household. Let's get this taken care of.
Common refrigerator cooling concerns can be resolved through simple adjustments, proper care and usage, and regular door seal cleaning or resetting. Please see the link and hyperlinks and watch the full video for more details.
Cooling issues with Samsung refrigerator or freezer (Please select the location of your fridge that is experiencing cooling matters):
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146367759) to help our team gather your information.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Dead at 4 Years
on August 14, 2024
Posted by: WallyKS
from Leawood, KS
Died at exactly 4 years. Barely cooling any more. I've never had a refrigerator give out this quickly. We love the features but extremely disappointed in the durability. We've scheduled a service appointment and will see how that goes.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA CARE, August 15, 2024
We understand that this experience is different from what you anticipated. Let's get you the help you need,
WallyKS.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
For added reference and to help you with the refrigerator's temperature diagnosis, please go through this link, watch the instructional video, and click on the embedded links for additional help.
Refrigerator, Freezer, or Flex Zone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147442805, to help our team pull up your information.
Have a great day!
^Chrystel
WallyKS.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
For added reference and to help you with the refrigerator's temperature diagnosis, please go through this link, watch the instructional video, and click on the embedded links for additional help.
Refrigerator, Freezer, or Flex Zone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147442805, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
I’ll never buy Samsung appliances again!
on January 14, 2025
Posted by: Abril II
We’ve had our refrigerator for four years now, and it has the worst ice maker I’ve ever seen. It constantly freezes up, and when it does work, it doesn’t produce enough ice because the basket is so small. On top of that, it takes forever to make more ice. Now, the ice dispenser has started constantly trying to dispense ice on its own, which requires replacing the control board. But here’s the kicker: we can’t even find the part, despite having the model number and matching it to the parts listed on Samsung’s website.
The only thing I like about this refrigerator is the ability to set the right lower door to function at whatever temperature I need. I’m sure I can get that feature in another brand, though. I’ll never buy Samsung appliances again - this includes their washers and dryers too.
The only thing I like about this refrigerator is the ability to set the right lower door to function at whatever temperature I need. I’m sure I can get that feature in another brand, though. I’ll never buy Samsung appliances again - this includes their washers and dryers too.
Response from Samsung USBy Rainly, Samsung Care, January 15, 2025
Hi Abril II,
We know how convenient it is to have an ice maker in our Samsung refrigerator. Let us help you.
Please consider checking the link below for the steps if the Samsung ice maker is not working. You can select the nearest issue, then watch the video and click on all the embedded words in the article.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
To help you with this, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung appliance at (800) 627-4368.
They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase.
You can also visit our authorized distributor for Samsung parts and accessories at the link below.
https://samsungparts.com/
Thank you for choosing Samsung and have a great day!
^Rainly
We know how convenient it is to have an ice maker in our Samsung refrigerator. Let us help you.
Please consider checking the link below for the steps if the Samsung ice maker is not working. You can select the nearest issue, then watch the video and click on all the embedded words in the article.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
To help you with this, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung appliance at (800) 627-4368.
They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase.
You can also visit our authorized distributor for Samsung parts and accessories at the link below.
https://samsungparts.com/
Thank you for choosing Samsung and have a great day!
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Just Terrible!!! Do not buy!
on April 2, 2025
Posted by: Fred
I've had my ice maker "fixed" at least three times in the less than seven years I've owned it. There might have been more repairs, but it's hard to keep track since one repair took over four visits to resolve. Now, the freezer has stopped working, and I've lost all the food inside. Diagnosing the problem has proven difficult, and I've already paid for a repairman to come out, but I'm unsure how much more this will cost. At this point, I may need to purchase a new fridge. It won't be a Samsung.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
2
Value
1
Response from Samsung USBy Rodel, Samsung Care, April 3, 2025
Hi Fred,
We can feel your disappointment with this fridge. We are here to help you in every way we can.
Please see page 33 of the user manual for steps to take when the ice maker is not working.
https://downloadcenter.samsung.com/content/UM/201908/20190819221657190/DA68-03194D_EN_ES_FR-07_181206.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148713161), and it will help our team pull up your information.
^Rodel
We can feel your disappointment with this fridge. We are here to help you in every way we can.
Please see page 33 of the user manual for steps to take when the ice maker is not working.
https://downloadcenter.samsung.com/content/UM/201908/20190819221657190/DA68-03194D_EN_ES_FR-07_181206.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148713161), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker ruins otherwise good machine
on November 4, 2018
Posted by: Ice User
from Spokane, WA
Expertise:Expert
Gorgeous refrigerator with great features.
BUT, ice maker is rubbish. Had repair out twice. Independent repair man said ice maker a lemon across the model. If you don’t use ice, it might would be great for you. If you use ice daily, as I do, it isn’t worth a fraction of its price. horribly disappointing. We completely replaced ice maker once, it broke, like the first one in a couple months.
BUT, ice maker is rubbish. Had repair out twice. Independent repair man said ice maker a lemon across the model. If you don’t use ice, it might would be great for you. If you use ice daily, as I do, it isn’t worth a fraction of its price. horribly disappointing. We completely replaced ice maker once, it broke, like the first one in a couple months.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 14, 2022
Hi Ice User,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the ice maker issue. We will surely notate this feedback for better products and options in the future.
I highly recommend checking on the link to identify the sound and the basic troubleshooting needed:
ice maker produces ice, but the ice is too small, cloudy, dirty, or clumping:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144403874
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the ice maker issue. We will surely notate this feedback for better products and options in the future.
I highly recommend checking on the link to identify the sound and the basic troubleshooting needed:
ice maker produces ice, but the ice is too small, cloudy, dirty, or clumping:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144403874
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
2
Great design, nice features, terrible sounds!
on May 24, 2016
Posted by: gjfalls
from Vallejo, CA, USA
Expertise:Expert
I waited to buy this refrigerator. It originally was not available in counter depth. When I discovered that it was in April 2016, I immediately purchased it. I don't have a great need for a large freezer, so the flex option to extend the refrigeration space was the key selling point, along with the ample shelf space it provides.
However, I have one of the models that constantly gurgles and bubbles. Not just a little, but most of the time! It is down right annoying as my family room adjoins my kitchen which makes it impossible to escape the gurgling and bubbling sounds. It literally sounds like I have an aquarium in my kitchen.
Yes, the manual says that some sounds are normal, REALLY!! I have a friend who has the same refrigerator without the same problem. I've read countless reviews about consumers who own the same refrigerator with most being happy with their purchase but enough who have, "The Sound Problem" like I do, to ask the question of Samsung, "Why hasn't the problem been solved.
It my be that only 1 in 10 have the gurgling/bubbling problem, but aren't all purchaser's of this product entitled to the same quality product?!
Yes, the manual says that some sounds are normal, REALLY!! I have a friend who has the same refrigerator without the same problem. I've read countless reviews about consumers who own the same refrigerator with most being happy with their purchase but enough who have, "The Sound Problem" like I do, to ask the question of Samsung, "Why hasn't the problem been solved.
It my be that only 1 in 10 have the gurgling/bubbling problem, but aren't all purchaser's of this product entitled to the same quality product?!
Cons: too noisy!!!
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy ROSSINI, Customer Care, June 16, 2022
Hello gjfalls,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Samsung washing machine is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144605863
Thank you for choosing Samsung.
^Ross
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Samsung washing machine is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144605863
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Best refrigerator for the value!
on May 27, 2018
Posted by: Strat2356
from Houston, TX, USA
Expertise:Intermediate
Beautiful refrigerator the handles on it make it fingerless. Bottom left compartment is for freezer and thats perfect for me since I dont like much of my food frozen anyways. I think it is perfect for first time homebuyers.
Pros: Bright display, Realistic color, Lightweight
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek looking refrigerator
on October 12, 2015
Posted by: cooljulie
from Orlando, FL, USA
Expertise:Intermediate
Love the way the refrigerator looks in our kitchen. Four-door flex feature makes it an efficient way to get foods out of the frig. Wish the veg/fruit bins would be bigger. The fingerprint proof coating on the door is an added bonus. Bubbling sound coming from the refrigerator ir normal but undesirable and this is due to refrigerant circulating through the frig.
Pros: Bright display, fingerprint proof coating
Cons: bubbling sound
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US