 |
Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
5
This product has a lot of space but it's a bit noisy
on August 21, 2015
Posted by: Rebele
from San Diego, CA, USA
Expertise:Intermediate
I love the design, it has a lot of space even for large payrex. The only critic is that you can hear it run the entire time. I still recommend this product.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Design
on November 22, 2019
Posted by: J Earl
from NE Ohio
terrible design. ice maker freezes up because it is in the refrigerator part and moisture gets in. mine is completely froze, five moths after warranty expiring.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, November 26, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140791198.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 28088
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 28088
Written by a customer while visiting Samsung US
Customer Rating
1
Buyer Beware!!!
on October 29, 2018
Posted by: ksks
from Cincinnati, OH
I've placed three service requests regarding the ice machine. For a $3000 refrigerator, I shouldn't be having this much difficulty. There are many others having issues with the ice bucket working that are posted on this site. I just had a two year Samsung TV go out today as well so no more products from Samsung....ever! It's really a shame because it has many features that we like.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 6, 2022
Hello ksks,
Thank you for bringing this to our attention. We appreciate you letting us know that you're having issues with the ice maker in your Samsung refrigerator. We understand how inconvenient it is, especially when you already have three service requests. It's not the experience we want you to have with one of our products. Our goal is to ensure you get the best value for your money, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try for the ice maker issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a video link containing information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144374183
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that you're having issues with the ice maker in your Samsung refrigerator. We understand how inconvenient it is, especially when you already have three service requests. It's not the experience we want you to have with one of our products. Our goal is to ensure you get the best value for your money, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try for the ice maker issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a video link containing information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144374183
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
YOU CAN SWITCH HALF OF THE FREEZER TO BE A REFRIGERATOR EASILY
on July 21, 2015
Posted by: LittleChef
from East Coast USA
Expertise:Expert
When I saw this refrigerator at the store my heart jumped of joy.
Finally someone made a refrigerator that makes totally sense comes to usability of the freezer.
I have been through them all: bottom drower, side by side freezer with shelves and drawers and top or bottom compartment freezer and let me tell you, nothing really works.
Finally someone made a refrigerator that makes totally sense comes to usability of the freezer.
I have been through them all: bottom drower, side by side freezer with shelves and drawers and top or bottom compartment freezer and let me tell you, nothing really works.
If I could not access easily things in the freezer, and I could never, then food got sitting there for ages and ended being thrown out. Now when I saw this Samsung split bottom freezer with drawers and doors that finally makes for such an easy access that you just want to feeze!
If that was not enough I just want to hug Samsung for making it magical and allowing me to turn the right part of the freezer that is entirely independently cooled and accessed by it's own door to turn at my whim into a refrigerator when and how I fancy.
That allow me total flexibility of how much of this unit will be a fridge and how much will be a refrigerator at any given time.
That allow me total flexibility of how much of this unit will be a fridge and how much will be a refrigerator at any given time.
If that was not enough, the easy cool technology let me set the freezer part to refrigerator,
place there my totally bone frozen huge piece of raw meat and have it defrosted naturally by the end of the day or next day if I fancy and that way I do not have to worry about dangers of meet spoiling or room in the fridge that would be lost for slow defrosting.
place there my totally bone frozen huge piece of raw meat and have it defrosted naturally by the end of the day or next day if I fancy and that way I do not have to worry about dangers of meet spoiling or room in the fridge that would be lost for slow defrosting.
Like that was not enough, the drawers in the freezer makes everything so easy .. it is so easy to organize by foods or by frequency of use. I love the top trays drawers that have not front
because I keep there breads and icecream that are used a lot so many times a day.
because I keep there breads and icecream that are used a lot so many times a day.
Pros: you can turn half of freezer into a fridge anytime, split bottom door easy access freezer, very bright interior, spacy lots of room in fridge and freezer, wonderful display features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Design
on August 24, 2019
Posted by: n1245
from Laguna Beach
[This review was collected as part of a promotion.] just after 1 year of purchase, the ice maker went out due to a design defect. now the fan is making a loud noise. i"m afraid the whole thing will go out next and it's not even 4 years old.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 28, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket can't be easily removed, it's more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it.
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 16107
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket can't be easily removed, it's more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it.
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 16107
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker issues
on October 31, 2019
Posted by: Trish
once a month i have to use a hair dryer to defrost my ice maker. i have used the silicone caulk to seal any moisture leak areas to no avail!!!!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, November 5, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
**NOTE:
If the ice bucket cannot be removed easily, it is more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it.
**NOTE:
If the ice bucket cannot be removed easily, it is more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it.
Written by a customer while visiting Samsung US
Customer Rating
5
love love love
on September 1, 2015
Posted by: Loven
from Wesley Chapel, FL, USA
Expertise:Expert
What can I say. I am in love with this product. It's awesome, you will not regret buying it.
Pros: Bright display, price right for the features, upright freezer at bottom
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker is total Junk
on July 20, 2019
Posted by: Jim 53
from memphis, tn
the ice tray fails to eject ice properly which causes the ice to hang onto the side of the ice tray upon ejection. the half ejected ice freezes together upon the next water refill attempt.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 22, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140095875.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 11312
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 11312
Written by a customer while visiting Samsung US