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Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
1
What a mistake I made
on July 15, 2018
Posted by: A E CONETTA
from Fort Lauderdale FL
Expertise:Expert
Yes this refrigerator looks great however quality and reliability sucks. First I had problems with the ice maker freezing up on the outside. This issue took 1 year to resolve with numerous calls and no results until June 2017. Now The freezer's compressor failed and its only 2 years old. It's now 1 week with no freezer or ice. I have an elderly resident here with no resolutions from Samsung. I have been told by not only an independent service advisor as well as Samsung's technician the best and most inexpensive and fastest way to resolve this issue would be to replace the entire unit ASAP since the dual compressor is a "sealed system."
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Joan, Samsung Care, August 29, 2018
Hi there.
We would like to find a solution for you, but we need more information. Please get in contact with us via
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Joan
We would like to find a solution for you, but we need more information. Please get in contact with us via
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Joan
Written by a customer while visiting Samsung US
Customer Rating
1
Dents so easily
on July 26, 2018
Posted by: EMKeller
from Mount Juliet, TN
Expertise:Intermediate
I bought this fridge to outfit my kitchen with the new black stainless. However, I am wishing I did not go with this product. While the capacity of the fridge is nice and the counter depth is what we wanted, this fridge dents so easily. A chair runs into it and it has a new dent. I really wish Samsung would fix this problem but they told me due to being out of warranty, that it would cost me to fix it. But the product does not stand up to daily wear and tear and the material is the problem. I am not talking about constantly running things into it but a children's toy or chair should not cause the dents that they do. I have never had a fridge with this problem. I hope Samsung will fix this problem for me and for future buyers.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy Angelica, Samsung Care, May 31, 2022
Hello EMKeller,
Thank you for reaching out. We appreciate you letting us know that your Samsung refrigerator dents so easily. We apologize for the inconvenience this has caused you, especially with the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF23J9011SG/AA
Do not hesitate to reach out to us via our Support Channels below should you wish to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144553516
-Angelica
Thank you for reaching out. We appreciate you letting us know that your Samsung refrigerator dents so easily. We apologize for the inconvenience this has caused you, especially with the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF23J9011SG/AA
Do not hesitate to reach out to us via our Support Channels below should you wish to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144553516
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful refrigerator with a terrible ice maker
on September 2, 2018
Posted by: Aunt Artica
from New York
Expertise:Expert
While I do enjoy fixing things on occasion, it had never been my intention to become a refrigerator repair person. Life is too short to spend hours of your precious time on earth fighting with a dysfunctional Samsung ice maker. Whoever designed this contraption should be brought up on charges of criminal negligence. This is not the first time the machine has refused to dispense ice cubes.
After having spent far too long with the hair dryer trying to melt whatever was preventing the front from "gently sliding off" I am giving up and going to buy ice trays.
It's really a shame, since the appliance is beautiful and works well in all other departments. If they offered a refrigerator without an ice maker (which takes up a LOT of space) I would buy it in a minute.
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Fancy features do not work.
on September 10, 2018
Posted by: Pretty But Dysfunctional
from Mission Viejo, CA
Expertise:Expert
ISSUE 1. Ice maker is always clogged with ice - often without a single ice cube in the ice tray. ISSUE 2: Cannot turn of the "replace water filter" light. I changed the filter. Followed online instructions. No use. BOTTOM LINE: Pretty with fancy features - but I am replacing it after one year due to frustration with non-functional features. ICE IS IMPORTANT! P.S. We also bought the fancy Samsung clothes washer that has the exploding glass top. WHEW!
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Gaby, Samsung Care, September 13, 2018
Hello there! I'm on your side here and I'd like to help you resolve this. I'd recommend contacting us via 1-Facebook Messenger: http://m.me/samsungsupport 2-Twitter: https://bit.ly/2pTYDc7 3-LiveChat or Email: https://bit.ly/2z9FXFrt or by calling 1-800- Samsung to help you with this. ^Gaby
Written by a customer while visiting Samsung US
Customer Rating
5
Best Organization for Ease of Use
on October 31, 2018
Posted by: jclplee
Expertise:Intermediate
Purchased this fridge 3+ months ago and we love it. The 4 drawer setup makes it easy to organize the various foods in its separate compartment and then open just the door you need. The flex feature is handy as we use it mostly as a fridge, but we have tried it as a freezer and it does its job. It looks great and the recessed type handles is very comfortable to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
ICE MAKER
on February 24, 2019
Posted by: Ronjb
from Miami, Fl.
Expertise:Expert
The ice maker needs to be recalled and this issue solved. The cubes jam-up and block the storage bin. Maybe it doesn't shut off when the bin is full. I have to break up the blockage every month and have a ice bag on hand which reduces the freezer space. The refrigerator drips and makes noises.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 4, 2022
Hello Ronjb,
Thank you for reaching out. We appreciate you letting us know that the ice in the ice maker of your Samsung refrigerator jams up, then blocks the storage bin and makes noise. We understand how inconvenient it is for you. It's not the experience we want you to have with one of our products. We're here to help.
Attached is a link to the troubleshooting guide that you can check when the ice bucket is stuck or has a block of ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
You may refer to the guide below to understand the noises coming from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Below is a video link you can check to know what noises your Samsung refrigerator makes and why.
https://www.youtube.com/watch?v=cain2xjBCQE
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144368282
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice in the ice maker of your Samsung refrigerator jams up, then blocks the storage bin and makes noise. We understand how inconvenient it is for you. It's not the experience we want you to have with one of our products. We're here to help.
Attached is a link to the troubleshooting guide that you can check when the ice bucket is stuck or has a block of ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
You may refer to the guide below to understand the noises coming from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Below is a video link you can check to know what noises your Samsung refrigerator makes and why.
https://www.youtube.com/watch?v=cain2xjBCQE
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144368282
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible quality
on June 22, 2019
Posted by: AMarco
this refrigerator has a great design. the quality is horrible. ice maker freezes up. our unit is 2 years old and hasn't worked for 2 months now. samsung can't provide the parts needed to fix it.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 25, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 8613
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 8613
Written by a customer while visiting Samsung US
Customer Rating
3
Ice maker is awful!
on October 14, 2019
Posted by: Brandy
from Kentucky
[This review was collected as part of a promotion.] love the fridge itself - but the ice maker is awful. it has been replace under warranty once and less than a year later it is leaking inside the fridge, and the ice doesn't get really hard frozen.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, October 15, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140575809.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 22554
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 22554
Written by a customer while visiting Samsung US