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Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
2
Ice Maker malfunctions
on May 7, 2018
Posted by: glbartle
I've owned this Samsung refrigerator for almost two years now. All in all I've been satisfied with the operation of the refrigerator and I definitely like the look. However, about 7 months ago I began experiencing issues with the ice maker freezing up and not producing ice. From research on the web, this appears to be a common issue with this refrigerator that the manufacturer is aware of and has not fixed the problem. This problem also occurs after the warranty expires so the consumer has to pay for the repair(s).
I would NOT recommend this product to anyone.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
1
Value
3
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello glbartle,
Thank you for bringing this to our attention. We appreciate you letting us know that you're satisfied with the operation of this Samsung refrigerator; however, the ice maker is freezing up and not producing ice. We apologize for the inconvenience this has caused you, especially since you just had it for almost two years. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to the troubleshooting guide you can try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144442998
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that you're satisfied with the operation of this Samsung refrigerator; however, the ice maker is freezing up and not producing ice. We apologize for the inconvenience this has caused you, especially since you just had it for almost two years. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to the troubleshooting guide you can try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144442998
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker doesn't work properly
on July 29, 2018
Posted by: disappointedcustomer_147
from Illinois
Expertise:Intermediate
We've had our refrigerator for approximately 15 months now and although I really like the design and flexibility with the FlexZone feature the ice maker has never worked properly; it freezes up. We did have a serviceman come out and replace the ice maker once but it's happening again and now the water leaks. I am very disappointed and feel like this should not be happening. I have seen many reviews with this same complaint. I think Samsung should be addressing this issue.
Pros: Realistic color, Bright display
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy ^Gaby, Samsung Care, August 3, 2018
I can only imagine how disappointed you must feel, and we would love to correct this, please reach out to us via 1-Facebook Messenger: http://m.me/samsungsupport 2-Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Gaby
^Gaby
Written by a customer while visiting Samsung US
Customer Rating
1
Lousy Ice Maker
on December 15, 2018
Posted by: Spider3121
from Fort Smith, AR
Expertise:Intermediate
If we are lucky we get 3 or 4 dumps of ice a day. We had to have it worked on before the warranty was out and they repairman said they don't seal them well since they are in the refrigeration part. Now when you open the door it usually drips water. We hate this thing. We use a lot of ice and this doesn't work for us.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 7, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your ice maker, I would love to speak to you about this matter. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139132503.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Icemaker
on January 8, 2019
Posted by: Icecubetrays
Expertise:Intermediate
Good concept for a refrigerator.
The ice maker function has serious flaws. It freezes up & quits making ice. This requires that the unit is turned off, the bin pulled out & all the ice thawed out with a hair dryer. Not good!
The ice maker function has serious flaws. It freezes up & quits making ice. This requires that the unit is turned off, the bin pulled out & all the ice thawed out with a hair dryer. Not good!
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, January 24, 2019
Thank you for bringing this to our attention! We really appreciate your feedback. You deserve to get the best from your Samsung fridge, and I want to help you do just that! I have a link Ice Bucket Is Stuck: http://bit.ly/2RDlMcA to an article with information about your concern. Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Good Product Terrible Service
on May 20, 2019
Posted by: ExSumsungCustomer
from Malvern, PA
Expertise:Intermediate
As long as your product do not need to be serviced you are good. But if something does not go well and you need help good luck getting a service provider to diagnose and help you. You are looking for countless hours of aggravation. This will be my last Samsung product I have ever purchased...
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 23, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 5318
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 5318
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker disappoints
on June 16, 2019
Posted by: Disappoitment
from Jasper
1 year, icemaker freezes up and does not produce ice. 2 years later it is almost monthly that ice maker freezes up! stops making ice.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, June 18, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139924228.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 7957
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 7957
Written by a customer while visiting Samsung US
Customer Rating
2
Owned a full year - 2 painful flaws
on July 31, 2019
Posted by: Calhen
from Atlanta, GA
[This review was collected as part of a promotion.] smudge proof? i've had stainless before with no issues, but i'm constantly cleaning this one. ice maker leaks and freezes/jams often. tech told me i had to empty/thaw/clean monthly to avoid this.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, August 5, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your ice maker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140167729.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 12866
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 12866
Written by a customer while visiting Samsung US
Customer Rating
1
Icemaker Issues
on January 27, 2020
Posted by: JROON
from USA
ice maker jams almost daily from day one. came to this site to look at other reviews. my fear was confirmed, almost every review has a comment about the ice maker not working properly.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 27, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141186491.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US