 |
Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
1
Not so happy.
on August 10, 2020
Posted by: Weezie
from Newport Beach, CA
[This review was collected as part of a promotion.] The freezer is not freezing properly. One of the doors also had a dent in it which I'm waiting to have replaced. This will take at least 7-10 business days.
I would recommend this to a friend!
Features
5
Performance
1
Design
5
Value
4
Response from Samsung USBy Ty, Samsung Cares, October 1, 2020
I see that we have you currently set up for service and working with our authorized service center to resolve your issue. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker Failures
on January 5, 2022
Posted by: Shop Right
from Dallas, TX
I purchased this refrigerator and had 3 reoccurring problems with the ice maker. It was determined that the problem could not be fixed. I would not recommend this refrigerator.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, January 12, 2022
Hey there, I apologize for the inconvenience this has caused you. I know this must be rough for you. It sounds like we are still assisting you with a resolution for your refrigerator. If you have any questions for us. You can use the link below to contact us. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1144068812
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1144068812
Written by a customer while visiting Samsung US
Customer Rating
1
TERRIBLE PRODUCT AND COMPANY
on January 14, 2022
Posted by: JDLUVVA
from MEBANE, NC
the ice maker has never worked properly. there is a class action law suit on this. you cannot clean the drawers - really bad design
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Carrie Galvan, Samsungcare, January 17, 2022
Thanks for stopping by. I understand you are not having a very good experiencing with your refrigerator. I understand how you feel. We would like to address this concern. Can you please contact us by using the information below? ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1144082838
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1144082838
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Master broken
on June 5, 2022
Posted by: SamsungMakesPhones
ice master has been broken since i bought it. i'll have to clear the jam every week. shortly after i got the fridge home, ice started forming in the bottom of the freezer. so i also have to clear thay every week. this same problem occurred with my previous samsung fridge so shame on me.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 6, 2022
Hi SamsungMakesPhones,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator having frost on the bottom of the freezer. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23J9011SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144571671
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator having frost on the bottom of the freezer. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23J9011SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144571671
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
2
lasts 6 years
on May 30, 2023
Posted by: mhmh
from monroe, ny
my refrigerator is 6 years old and not working properly.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy Carrie Galvan, SEA Care, May 31, 2023
Hello there,
We would like you to expound more on what's happening with your fridge to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: ttps://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
We would like you to expound more on what's happening with your fridge to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: ttps://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
RUN!!!!
on December 27, 2023
Posted by: Laura
from Highlandville, Missouri
Beautiful but awful! We have had this refrigerator for 3 years and have had the ice maker replaced and the compressor changed. The ice maker worked for a few months then quit again, it’s been a year since it’s made ice, we had to just buy a counter top ice maker. The compressor is out again and will need replaced. While the compressor is under warranty, the diagnosis and extra parts needed to change the compressor are not. I’m sick of having to pay to fix Samsungs faulty product! It started with the freezer, then the flex compartment and now the entire fridge is out. We have lost so much food because of this refrigerator. I am beyond frustrated at this lemon of a purchase!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, December 28, 2023
Hello Laura,
We are here for you anytime. We want to speak with you directly to provide support for your fridge and see what options we can offer for its fix.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146677358) to help our team pull up your information when you message us.
Have a great day.
-John
We are here for you anytime. We want to speak with you directly to provide support for your fridge and see what options we can offer for its fix.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146677358) to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy
on July 9, 2024
Posted by: Thomas
This refrigerator is the worse! Definitely don’t recommend it
Response from Samsung USBy Ernest, SEA Care, July 10, 2024
Hi Thomas,
We would like to assist you further with your concern. Kindly let us know more about the refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147315921) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
We would like to assist you further with your concern. Kindly let us know more about the refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147315921) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Design Flaw
on August 15, 2024
Posted by: Vepr12
Huge design flaw. Avoid this item. Ice maker is in the refrigerator instead of the freezer. This causes eventual ice maker issues.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy SEA CARE, August 16, 2024
We understand that some of the refrigerator's design isn't up to your standards. Let's help you out, Vepr12.
We would like to speak with you personally to gather more information about the ice maker so we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147446940, to help our team pull up your information.
Have a great day!
^Chrystel
We would like to speak with you personally to gather more information about the ice maker so we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147446940, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US