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Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
5
Great Fridge
on July 6, 2017
Posted by: crash4543
from Snellville, GA
The fridge is great. Fits well in the space as expected, has a ton of room inside and is quick to chill. The flexibility of the one side makes it great to make a fridge for the kids to hold their snacks and drinks in.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Features
on July 9, 2017
Posted by: Bethy8816
This product is great!! Plenty of storage space, great cooling and being able to have 4 doors vice a drawer makes it perfect for organization.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 4 Door Refrigerator
on July 30, 2017
Posted by: Drzmiguelito
from Long island, NY
Expertise:Expert
This is A great Refrigerator!!! My parents love it great modern design with Plenty of Space!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Some short comings but overall very good
on August 4, 2017
Posted by: Poinsot
from SF
1. No more magnets holding photos and weird stuff on the fridge. I don't know what this fridge is made of but it sure isn't stainless steel.
2. Kind of noisy but I don't mind the gurgling. It's kind of cute.
3. Pretty crummy icemaker. Ice is forcefully ejected out of the fridge and is sometimes hard to catch with a glass so it pops all over the floor. Also doesn't hold much ice at all in the drawer. Not good for people in hotter climates - ok here in SF where ice is more of a added touch rather than a survival essential.
4. Good looking and perfect for people like us who are more fridgy than freezy. We get to have 3/4 of the machine as a fridge with just a smaller area for freezer.
Pros: flexible
Cons: icemaker kind of sucks
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Fridge space a-plenty!
on August 11, 2017
Posted by: wwkk
Expertise:Intermediate
We were able to get rid of our energy sucking garage fridge with this great design.
Appreciate all of the door space to hold items and maximize my usage of condiments with things being so visible.
Very happy with my new fridge!
Appreciate all of the door space to hold items and maximize my usage of condiments with things being so visible.
Very happy with my new fridge!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
First day review
on August 25, 2017
Posted by: RetiredBob
from Florida
Expertise:Intermediate
Delivery and setup was handled in a very professional way. All features appear to be working. Attained desired temperatures in 4 hours after setup. Making ice, water is good, all seems to be as advertised.
Pros: looks good lots of space
Cons: not self closing.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on August 28, 2017
Posted by: IslandBoy2
from Hawaii, USA
Expertise:Intermediate
The refrigerator section has a french door design which my wife and i love . It has a lot of space and the touch pad will tell you what the current temperature of the freezer and the refrigerator is inside.The quick cool design allows you to quickly cool an item .
Pros: beautifully designed
Cons: cost is a little on the higher end
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on September 2, 2017
Posted by: Delo55
from Virginia
We could not wait to get this refrigerator. Mostly because it was counter depth. The doors stick out about 3 inches pass the cabinet so not really cabinet depth. Also the height was 1 inch taller than our standard cabinets so we had to have the cabinets cut down. The refrigerator looks good. The problem is the ice maker barely produces enough ice for two people. It is mainly large families that need a refrigerator this big so not much ice will be a problem. We have people over on weekends and always have to buy a big of ice. Makes me regret buying this. Beware
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Trisha, Samsung Care, June 29, 2022
Hi Delo55,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not making enough ice. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
To know more about the product specification, you may click the link below:
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/4-door-flex/gallery-refresh/pdf/Refrigerator_French-Door_RF23J9011SR_SPEC_SHEET.pdf
The ice maker is not working: Ice maker is making some ice, but not enough.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144648750
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not making enough ice. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
To know more about the product specification, you may click the link below:
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/4-door-flex/gallery-refresh/pdf/Refrigerator_French-Door_RF23J9011SR_SPEC_SHEET.pdf
The ice maker is not working: Ice maker is making some ice, but not enough.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144648750
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US