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Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
3
Bad Ice Maker/Dispenser
on January 31, 2019
Posted by: Emmy_Dawn
from Houston, TX
Expertise:Beginner
I bought this fridge in May 2018. Don't get me wrong, it looks cool, the flexzone is a great feature, but I've had countless issues with the ice dispenser. Ice accumulates around the ice maker. In September I thawed out the ice maker with a hair dryer. It worked for a few months, but I am back in the same predicament 3 months later. For as much as this fridge is, this is ridiculous.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy ^Cat, Samsung, February 1, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139097154.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Ice; Odd spaces
on February 19, 2019
Posted by: At Home
from Minnesota
Expertise:Intermediate
Purchased 3 months ago. Ice needs to be reset almost every day. Do like the easy and separate ice and water dispenser system - great design there. Pay particular attention to the set up of the four compartments and imagine how you would fit your standard items in them. Find it doesnt hold much with too much space taken with the four doors. Determined I prefer freezer that pulls out for much better access.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, February 22, 2019
Thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Noise producing Refrigerator
on March 9, 2019
Posted by: amwilhite
from Augusta, KS
Expertise:Expert
We bought this refrigerator about 2 years ago along with a matching stove and dishwasher as part of a kitchen upgrade. This refrigerator was reported to be counter depth. NO IT ISN'T!! Not our counters anyway. It sticks out 6" past our counter. The thing is Loud! It gurgles and makes more noise than a fish tank. I am glad the dishwasher is quiet as a mouse because the refrigerator is way too loud. It keeps things nice and cool and it does have plenty of room inside but the icemaker is the worst part of it. It sits in the upper left hand corner of the refrigerated part and ever 2 weeks will ice over and get clogged up. The ice maker gets frozen up. Let me say that again...the..ice...maker..freezes up. It's stupid. I come in from outside to get a glass of ICE/water and no ice. Because it's frozen up. If there is a setting I could make to keep this from happening, I would make it. (other than unplugging the refrigerator and sending it back but it's too late for that) As luck would have it, my sister-in-law has the exact same problem and loves her fridge but hates the icemaker. We got rid of an old GE side by side with water and ice in the door. Never had a single issue with it. This thing cost 3 times as much and is 5 times more frustrating. SAMSUNG, get this figured out. Perhaps you need better insulation in the walls of the icemaker or something but this will never be my favorite product of yours. I'll get some photos of the frozen icemaker in 2 weeks and add them to this review.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy ^Cat, Sasmung Cares, March 12, 2019
amwilhite, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing these links with information that addresses your concerns:
1. Ice Bucket Is Stuck or Has a Block of Ice: http://bit.ly/2RDlMcA
2. Ice Maker is Not Working: http://bit.ly/2PzFPH7
3. Normal Refrigerator Sounds and Operational Noises: http://bit.ly/2Bdu4ki
4. Unusual Noises from the Back of the Refrigerator: http://bit.ly/2BQFBGx
Thank you for being a part of the Samsung family! ^Cat
1. Ice Bucket Is Stuck or Has a Block of Ice: http://bit.ly/2RDlMcA
2. Ice Maker is Not Working: http://bit.ly/2PzFPH7
3. Normal Refrigerator Sounds and Operational Noises: http://bit.ly/2Bdu4ki
4. Unusual Noises from the Back of the Refrigerator: http://bit.ly/2BQFBGx
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Machine is MAJOR PROBLEM!!!!
on April 7, 2019
Posted by: Steve P
from San Diego, Ca
Expertise:Expert
We bought this refrigerator in 2017 and have had nothing but problems with the ice machine. It ice's up and shuts down on a regular basis. We have replaced the ice maker twice and finally gave up. We defrost the ice maker twice a month. We understand there is a class-action lawsuit against Samsung and we are trying to find out how to join. Everyone we know that has this refrigerator has this problem. DON'T BUY THIS REFRIGERATOR!!!!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Ice maker constantly freezes over
on May 10, 2019
Posted by: verstehen
from Talladega Co
Expertise:Intermediate
Nice Fridge but the ice maker freeze up and jams at least 1 per week and stops making ice. You have to remove the ice cube box, which is very hard to do, then clear the ice cube jam with a knife. That's a very bad design. Samsung certainly can do better.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, May 15, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139768913.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #: 4538
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #: 4538
Written by a customer while visiting Samsung US
Customer Rating
4
4 Door Flex
on June 6, 2019
Posted by: Zeenah
not as quiet as preferred. doors prohibit easy removal of ice maker. water in the door will not allow a gallon jug. black stainless is nice. optional freezer and bright lighting are a plus.
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, June 7, 2019
I definitely understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy this refrigerator
on July 1, 2019
Posted by: Billegood
from New Orleans
ice make freezes up. no one can fix. do not buy.
do you homework there is a class action suit against samsun. i have to get my blow dryer out and melt everything every 2 weeks in order to have ice.
do you homework there is a class action suit against samsun. i have to get my blow dryer out and melt everything every 2 weeks in order to have ice.
Features
1
Performance
1
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great for downsizing couple
on July 13, 2019
Posted by: CJar
from Texas
[This review was collected as part of a promotion.] this counter depth flex fridge is perfect for our galley kitchen. the doors give room for someone to look in the fridge & someone to get by. it has lots of usable space for a family of 2.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, July 15, 2019
A perfect match is sometimes hard to find, but glad that you have found your match with Samsung. Welcome to the Samsung family. ^Cat
Written by a customer while visiting Samsung US