 |
Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
4
Nice Product
on August 31, 2019
Posted by: LOkyee7846
overall nice product. i wish it has more functionalities in terms of water temperature controls on the bottom level.
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, September 3, 2019
Thank you for taking the time to provide us with your feedback. Samsung values your opinion and is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker
on September 14, 2019
Posted by: Expleber
from CA
same, ice maker freezes, then breaks. i use the icemaker to “hold” the ice i make in the freezer compartment
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, September 20, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140448614.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 18777
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 18777
Written by a customer while visiting Samsung US
Customer Rating
1
Do not Buy
on January 3, 2020
Posted by: leiv2020
terrible - do not purchase - ice tray completely broke 13 months after purchase
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 6, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a Samsung customer. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Really liking this fridge
on January 19, 2020
Posted by: kissthefrog
[This review was collected as part of a promotion.] we have 7 months with this fridge so far and it has been problem free. great design and the flex zone feature is nice.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, January 19, 2020
A perfect match is sometimes hard to find, but glad that you have found your match with Samsung’s French Door Fridge and its innovative features that make life easier. Welcome to the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Ice Maker Nightmare
on February 6, 2020
Posted by: kfrankenfield
not worth the $$. ice maker started freezing up after 2 years. we have to turn ice off & defrost every 2 days now. leaks water out of the dispenser too. love the french door design, but not worth it.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 7, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
FIRST IMPRESSIONS - GREAT FRIDGE
on February 10, 2020
Posted by: LARRY
from DENVER, CO
[This review was collected as part of a promotion.] nicely built, well designed interior space, interesting concept - 4 doors. (makes for very useful lower freezer).
quiet running
quiet running
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
No Issue
on March 24, 2020
Posted by: Tina H
from 89061
i've owned my fridge for 5 months. no problems, works beautifully. no leaks, no freezer issues, etc. love the flex space, there if i need more freezer if not, use it as a crisper!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love it when the features work
on March 26, 2020
Posted by: Lifestilled
from Watertown, WI
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this in September and initially had an issue with the water not working. After some jimmying, I got it to work. I’ve had problems with the freezer constantly filling with frost. Now, a couple days ago, the water stopped functioning again. Still trying to figure that out, but aside from these issues, I love the size and set up of the separate freezers. Once I get the water working again, my satisfaction with this fridge will be improved. I do love the black stainless steel finish - it doesn’t show many fingerprints.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy ^Lena, Samsung Cares, June 24, 2020
I know how frustrating it can be when results and expectations do not meet. Here is a helpful link to support your concerns on the water dispenser (https://bit.ly/3ewZGUD). Thank you for choosing Samsung for your home! ^Lena
Written by a customer while visiting Samsung US