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Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
5
Great features
on April 13, 2020
Posted by: Darlene
from Gruetli laager Tennessee
Expertise:Expert
[This review was collected as part of a promotion.] I boight this a couple months ago and I'm on love with love the two doors on bottom for the freezer. It has so much room
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful and flexible
on April 13, 2020
Posted by: justindk
from Springfield
Expertise:Expert
[This review was collected as part of a promotion.] I'v ehad the fridge for almost a year now. It works flawlessly, love the temp adjustability, especially the flex-zone door. It can make this have the capacity of a regular fridge even in counter depth.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Beware the ice maker!
on April 13, 2020
Posted by: bellasmom
from tarzana, ca
Expertise:Intermediate
[This review was collected as part of a promotion.] Generally, I like the refrigerator, however, when I try to use the ice maker, it does not work right. The ice, never comes out in cubes, and the ice chips fly out all over the place and fall over the floor. Every time I have to wipe up my wood floors with the small ice pieces.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Pat, Samsung Care, September 25, 2020
Thank you for bringing this to our attention. To help us identify the issue, try taking a look at the link below. It goes over detailed helpful tips on how to get your refrigerator back working properly again. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
Written by a customer while visiting Samsung US
Customer Rating
5
Keeps food fresher longer!
on April 14, 2020
Posted by: ATXDave
from Austin, TX
Expertise:Intermediate
[This review was collected as part of a promotion.] Bought this refrigerator a month ago and have never been happier with one.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Looks beatiful
on April 14, 2020
Posted by: Susie Q
from Henderson, NV
Expertise:Expert
[This review was collected as part of a promotion.] I bought this a couple months ago and it looks great. I feel that there is not quite as much space as other refrigerators I have had. I do like the drawers inside. It does help keep things organized. I would recommend this to someone who did not have a large family.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker Needs a Make-Over!
on April 15, 2020
Posted by: JoyJoy
from GA
they freeze up all the time, doesn't produce enough ice, and has to reseal the ice maker
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
3
Response from Samsung USBy ^Jecca, Samsung Cares, July 8, 2020
Hi JoyJoy! I'd like to help you with this. I can give you this link (https://bit.ly/3f6yY5o) that can walk you through what to do when the ice maker is not working. ^Jecca
Written by a customer while visiting Samsung US
Customer Rating
3
Great while it lasts
on April 16, 2020
Posted by: mrivero
from Tampa, Florida
Expertise:Intermediate
[This review was collected as part of a promotion.] Tons of excellent features with an excellent aesthetic. While it was working, I loved it. But then the freezer compartment suddenly stopped working and getting the refrigerator serviced was a nightmare. I ultimately had to replace it and the representative I spoke to said that I was just unlucky and these refrigerators are usually very solid. The new one seems okay, but I'm still wary.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Lena, Samsung Care, July 1, 2020
Thank you for taking the time to share that experience. Samsung is continually improving its products and services, and your feedback is vital to that process. I hope to have another opportunity to show you how great our support can be! ^Lena
Written by a customer while visiting Samsung US
Customer Rating
1
ICE maker nightmare
on May 2, 2020
Posted by: Cruzer
the ice maker has a major design flaw. 180 days in the unit froze & the ice stopped. through user forums i found the solution. search “forced defrost”=fd. now it freezes up monthly & leaks slowly.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Liz, Samsung Cares, May 4, 2020
Hi, Cruzer! You are a valued customer, and your experience matters to us. I would like to speak with you more about this issue and assist with getting service set up or determine what steps can be taken to address the ice maker concern with your Samsung Counter Depth 4-Door Flex Refrigerator with FlexZone. Please feel free to reach out to me directly, at your convenience via one of the following options and reference ticket number #1141824352.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We appreciate your time and thank you for sharing your Samsung experience. ^Liz
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We appreciate your time and thank you for sharing your Samsung experience. ^Liz
Written by a customer while visiting Samsung US