 |
Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
5
Awsome fridge
on May 8, 2020
Posted by: Slayer1911
[This review was collected as part of a promotion.] we got this fridge a few weeks back and absolutely love it. it looks great and the option to use the flex zone make it even better!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Worst Ice Maker Ever! Don't Buy this Model
on May 8, 2020
Posted by: JackK
from Georgia USA
this refrigerator has the absolutely worst ice maker ever! it constant jams and it's placement and size makes clearing the jam and cleaning it out extremely difficult.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
2
Response from Samsung USBy Ty, Samsung Cares, September 23, 2020
Hello! Here is a link that will help resolve your concerns https://bit.ly/33XXGjY ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Big money. Big disappointment .
on May 16, 2020
Posted by: Samarvin
from Chicago
[This review was collected as part of a promotion.] i have had this refrigerator for just over four years. this is the second time the fridge compressor went out. the icemaker also freezes up and stops working. i'll just buy another.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Lena, Samsung Care, July 8, 2020
I realize your experience has been less than ideal and I would like to have the opportunity to change that. If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #1142162220.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Lena
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Lena
Written by a customer while visiting Samsung US
Customer Rating
1
Dont purchase
on May 18, 2020
Posted by: Frank
from Houston
very frustrating as the icemaker is small and it rarely works.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 22, 2020
Hello! Here is a troubleshooting link that will help with your ice maker concerns https://bit.ly/35ZD7GC ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on May 19, 2020
Posted by: Edith
from Encinitas
ice maker drips and drain tube keeps freezing over causing flooding at the bottom of the fridge, freezer and floor. i called a repair man who can't do anything to stop the freezing over in this model.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Liz, Samsung Cares, May 20, 2020
Hi, Edith! You are a valued customer, and your experience matters to us. I would like to speak with you more about this issue and assist you by determining what steps can be taken to address your Samsung Counter Depth 4-Door Flex Refrigerator with FlexZone. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141920175 .
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for sharing your Samsung experience. ^Liz
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for sharing your Samsung experience. ^Liz
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker ruins an otherwise solid design
on May 20, 2020
Posted by: G Lo
from Wash DC Metro
a nice fridge...for 18 months. ice maker started freezing up every few days, requiring a tedious and painful process to get it working again. repaired nov 2018 - issue returned. waste of $thousands.
Features
4
Performance
2
Design
5
Value
1
Response from Samsung USBy ^Liz, Samsung Cares, May 20, 2020
Hello, G Lo! We value you as a customer, as well as, the feedback you have provided concerning your Samsung experience. I would like to speak with you more about this issue and assist with getting service set up or determine what steps can be taken to address the ice maker concerns on your Samsung Counter Depth 4-Door Flex Refrigerator with FlexZone. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141924371. I have already created a profile for you, and the ticket number listed will provide the agent the ability to quickly locate your information.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
Thank you for choosing Samsung for your home appliance and refrigeration needs. More importantly, we appreciate the time you have taken to provide us with your feedback and Samsung experience! ^Liz
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
Thank you for choosing Samsung for your home appliance and refrigeration needs. More importantly, we appreciate the time you have taken to provide us with your feedback and Samsung experience! ^Liz
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker freezes and loud noises
on May 20, 2020
Posted by: Stacy
from Pensacola FL
[This review was collected as part of a promotion.] the ice maker has been freezing up and i have used the instructions on how to fix the issue numerous time but it just keeps coming back.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Pat, Samsung Care, September 19, 2020
We appreciate you leaving this feedback. I would recommend checking the seal around the fridge door to make sure air is not constantly getting in to the unit. You can do this by putting your hand on the seal outside the door and run your hand around the door. If no air is making its way through and you are still experiencing this concern. You can reach out to us for assistance. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
Shouldve listened to reviews
on May 25, 2020
Posted by: Mike
from Plainfield Il
[This review was collected as part of a promotion.] i only buy samsung because its a brand i trust....not so much now :(
low temperatures in freezer despite “power freeze”; ice cream stays soft.
ice machine does not work.
unit not even one year old.
low temperatures in freezer despite “power freeze”; ice cream stays soft.
ice machine does not work.
unit not even one year old.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 17, 2020
Hello! Here is a link that will help with your Samsung refrigerator concerns https://bit.ly/2REv61e ^Ty
Written by a customer while visiting Samsung US