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Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
2
Great TVs...Horrible Refrigerators
on June 9, 2020
Posted by: Magoo853
[This review was collected as part of a promotion.] the overall fridge is just okay but paired with this ice maker it is not useable. it worked fine for the first few months until the ice maker started freezing over, which was fixed by chipping away the frost. now it will not even make ice even after defrosting and following all of the guides. if you do not want to use the fridge for ice then it will be an average product for you.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 22, 2020
Hello! Please, contact us, so that we can resolve your ice maker concerns 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142464848 ^Ty
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142464848 ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker is a major flaw
on June 21, 2020
Posted by: WBNJ
the icemaker is not well designed and cannot function as intended.
the ice will freeze within the icemaker and prevent the mechanism from producing any ice. there is no easy fix for this and samsung is not supporting purchasers.
the ice will freeze within the icemaker and prevent the mechanism from producing any ice. there is no easy fix for this and samsung is not supporting purchasers.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 2, 2020
Hello! Here's a link that'll help resolve your ice maker concerns https://bit.ly/2EW05D1 We greatly appreciate you sharing your Samsung experience with us! ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Ice Maker is a pain
on July 3, 2020
Posted by: NARESH MAKHIJANI
from Lynnwood,WA
[This review was collected as part of a promotion.] purchased it almost 2 years and were very happy for the 1st year as the design and flex option worked perfect for our family. ice maker however has been a pain since last 1 year. either the ice maker freezes or just doesnt dispense any ice even though its full. every couple of days i empty the ice maker and it works for just a day. ice maker has now become a ice tray for me and we have to remove the ice from the tray every now and then. i wouldnt have complained had it not been an expensive model. expected a lot out of the flex model. disappointed, wish there was a permanent fix to the ice maker. i have heard of people getting it fixed only to start facing the same problems in few weeks after the fix.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
2
Response from Samsung USBy Ty, Samsung Cares, September 9, 2020
Hey! Thank you for bringing this to our attention. If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Icemaker Component Failed in Under 3 years
on July 3, 2020
Posted by: Dwight
the wife liked the looks and features the refrigerator provided. no concerns to mention until the icemaker stopped making ice cubes a few days ago.
compared to other refrigerators we owned, it looks like this refrigerator's icemaker component quality is of lesser quality since it failed to continue operating in under 3 years ownership and now require replacement. component failure at this point of this ref's ownership period was not expected.
did not experience performance issues from previous refs, made by other brands, this early. we kept those refs between 10-15 yrs.
i would have rated this refrigerator 1 star but since its nice looking, so i added the other star.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 9, 2020
Hey! We appreciate you sharing your Samsung refrigerator experience with us. If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Frosted over Ice Maker here too.
on July 5, 2020
Posted by: Anonymous
we bough this refrigerator in 2016 and seemed to work well for about a year and a half. all of the features are great the refrigerator looks good in our kitchen. one problem that we have started to have is that the icemaker will frost over and not produce ice. we have to go in there and remove the ice to get the ice maker to work again. this appears to be a common problem with samsung refrigerators and ours appears to be no exception.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy Ty, Samsung Cares, September 24, 2020
Hello! If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Very Nice appearance
on July 7, 2020
Posted by: JERRY KENSHALO
from Fresno, CA
[This review was collected as part of a promotion.] this is a beautiful refrigerator, we purchased the matching set. we have had nothing but trouble with the ice maker since we bought it. i don't know why they have not recalled it with all the bad reviews, or at least offer a fix for it. once again i am going to have to unplug it to let the ice maker thaw enough to even pull out.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 9, 2020
Hello! Here is a link that'll help resolve your ice maker concerns https://bit.ly/2RcDncQ ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
This refrigerator is a lemon
on July 18, 2020
Posted by: Anonymous
from Cleveland
we bought this fridge in 2017. since then, we have had 3 service calls. the ice maker complaints are spot on. it was not a well engineered product. warm air enters through ice schute and melts the ice which then refreezes and locks up the ice maker, often causing components to break. service person said it is a known issue yet samsung refuses to stand behind it. we have also had to have a compressor replaced for the top part of the unit. i now think we may have the same issue with the bottom because the freezer, although set at -5, is not keeping vegetables and fruits frozen. i begged my husband for this fridge when we renovated our kitchen and have been eating crow ever since. a poor appliance that cost alot of money. so disappointed. samsung-you have let us down.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 15, 2020
Thank you for sharing your Samsung refrigerator experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
5
Very Versatil and Roomy
on August 3, 2020
Posted by: mapiripan
from new jersey
Expertise:Intermediate
[This review was collected as part of a promotion.] This refrigerator is really great, before my bottom drawer was always a mess. Now the two doors compartment in the fridge makes my life so much easier and it makes it easier to organize. I love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US