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Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
4
Almost the best fridge
on September 9, 2020
Posted by: Ginger
from Iowa
i actually love this refrigerator!! the bottom right side can be a refrigerator or more freezer space. we use it as more refrigerator space and keep it just above freezing. so our milk and beverages are always super cold.
unfortunately the ice maker they put in this fridge is crap!. we've had this fridge since november of 2017 and had nothing but issues with the ice maker freezing up. it's really too bad. you would think the company would back up their products. i've read quite a few reviews of customers with the same complaints on this refrigerator.
unfortunately the ice maker they put in this fridge is crap!. we've had this fridge since november of 2017 and had nothing but issues with the ice maker freezing up. it's really too bad. you would think the company would back up their products. i've read quite a few reviews of customers with the same complaints on this refrigerator.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing but issues Horrible
on September 9, 2020
Posted by: My Last Samsung
from San Diego
Issues from the start
They do not stand behind product I’ve maker still will not work and now they I cause the issue
They do not stand behind product I’ve maker still will not work and now they I cause the issue
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 10, 2020
Hey, Thank you for reaching out to us and sharing your experience with us. To help change your opinion and assist you with this; Could you please reach out to us? ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on September 10, 2020
Posted by: AHHAKOHDA
from GA, Milton
I bought in July 2020. So far so good! Just love it! Hope nothing will be unpleasant in future
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
L-E-M-O-N
on September 17, 2020
Posted by: Gizmo55
from Massachusetts
within a year i had to have old condensers replaced. then the next year one of those condensers had to be replaced again.
now it started making funny noises and then first the freezer stopped working and now the entire refrigerator. it’s not under warranty now and i really don’t want to put more money into itas i have no faith it won’t keep breaking down.
do not buy this refrigerator.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 18, 2020
I understand your concern and we would be more than happy to assist you. If you would like to continue to troubleshoot the unit, you can do so by using this link: https://www.samsung.com/us/support/troubleshooting/TSG01001032/. If you would like to contact us, please do so by using one of the methods below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
4
Ice maker issues
on September 21, 2020
Posted by: Nickname
from San Diego
This refrigerator has been great except for 1 flaw. Based on reviews ice makers can freeze over due to a manufacturing flaw. I've experienced this twice. However have been able to rectify the situation on my own.
So only a 4 star rating.
So only a 4 star rating.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Dents very easily, not finger print resistant
on September 21, 2020
Posted by: Anonymous
from San Jose, CA
leaked water from day one. called for a service. turns out the cable harness to the door was routed wrong and was pinched in manufacturing. they replaced the door and we lived with crappy ice and condensation forming in the fridge. after many months i have realized that the service person forgot to put the seal on the door they replaced!
also, the fridge dents super easy. it also was indicated that it was fingerprint-resistant. it is not and actually shows more fingerprints than any other stainless steel appliance we have.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, September 22, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
2
I think its great, but only two stars!
on September 29, 2020
Posted by: Jeff
from New York
the refrigerator looks nice and has more than enough room for me and my wife. the reason that it isn't my favorite appliance is that the doors dent easily (got a dent during delivery) and i keep the ice maker shut off and fill it with ice i make so it looks like it works so when people come over they don't see how much money i spent just so i could make my own ice! from what i have seen on almost every review of samsung refrigerators they should be sending us a rebate check for not being able to use the ice maker function. i'm just glad they don't make cars!
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, September 30, 2020
Thanks for leaving a review, Bob! Your opinion matters to us. Samsung is continually improving its products and services, and feedback like yours helps us do that. If you would like us to look into this. Please reach out to us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
4
Plenty of room
on September 30, 2020
Posted by: Hoss
from wildomar ca
this refridgerator has a ton of room. We've always struggled with room for all the leftovers and groceries but this holds it all. The only downfall is the ice maker is a bit too small so we have to keep another bag of ice in our other freezer.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US