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Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
4
Nicely organized, some improvments
on November 10, 2020
Posted by: Jennifer M
from San Antonio, TX
this refrigerator looks very nice and we like how it is organized with minimal freezer area, although the center section where you open it is the only area not fingerprint resistant and gets messy. the ice maker is still working, but i don't hold out great hope it will continue based on others reviews. hopefully, it will last awhile. otherwise very happy with purchase.
Features
5
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Love this Fridge
on November 12, 2020
Posted by: coppercoin
from Juno Beach Florida
[This review was collected as part of a promotion.] This fridge has four doors with the freezer on the bottom. There are drawers in the freezer so it is easy to keep everything organized. The top two doors are the fridge and the door holds a lot of things including milk. The only issue we have had is that the ice maker is in the fridge portion and sometimes it will drip. But overall we love it. This is my second samsung of this style. We had to leave our first one behind when we sold our house.
I would recommend this to a friend!
Features
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the flexibility and functionality it provides
on November 12, 2020
Posted by: Samsung Enamored
from Saint Louis
[This review was collected as part of a promotion.] Features I like:
- Counter depth
- The French door access to the main refrigerator when needed or 1 door access when that is sufficient
- The flex compartment is fantastic; providing extra refrigerator space if needed or the use as freezer space
- Also the adjustable shelves and door compartments
Plus the sleek front panel and recessed door opening handles; gives a very classy appearance.
- Oh, did I say I am extremely pleased with this purchase? !!!!
-
- Counter depth
- The French door access to the main refrigerator when needed or 1 door access when that is sufficient
- The flex compartment is fantastic; providing extra refrigerator space if needed or the use as freezer space
- Also the adjustable shelves and door compartments
Plus the sleek front panel and recessed door opening handles; gives a very classy appearance.
- Oh, did I say I am extremely pleased with this purchase? !!!!
-
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Would love if not rusting
on November 12, 2020
Posted by: Lhenn64
from Tampa, FL
[This review was collected as part of a promotion.] This refrigerator has been great in all ways except one...its beginning to rust along the right, door trim in the front and bottom, left door. Really hoping it doesn't get any worse. I use only stainless steel cleaner.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
2
Response from Samsung USBy Pat, Samsung Care, November 13, 2020
Hey, Lhenn64. I understand the situation you are going through must be frustrating and we value your personal feedback. We would like to see your problem solved in a timely matter. Please try reaching out to us by using one of the following methods below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: this is your ticket number: 114261383
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: this is your ticket number: 114261383
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on November 13, 2020
Posted by: Lexie
from Pear River,LA
[This review was collected as part of a promotion.] I am very happy with my purchase. Love the fact that I can use one side of the freezer as a fridge.
Written by a customer while visiting Samsung US
Customer Rating
1
ICE MAKER is Worthless junk
on November 20, 2020
Posted by: Sandy
from Midlothian, VA
love refrigerator - hate ice maker
i was so excited and pleased with my refrigerator for over a year. purchased june 2019. started having trouble with the ice maker late august 2020 and it is only getting worse. water is dripping from the ice maker and doesn't produce more than a full glass of ice a day. now i can't even remove the ice bucket because of the ice build up inside and i cont. to clean the mold off of the gasket on the door that seals the ice maker. lesson learned.
i was so excited and pleased with my refrigerator for over a year. purchased june 2019. started having trouble with the ice maker late august 2020 and it is only getting worse. water is dripping from the ice maker and doesn't produce more than a full glass of ice a day. now i can't even remove the ice bucket because of the ice build up inside and i cont. to clean the mold off of the gasket on the door that seals the ice maker. lesson learned.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, November 23, 2020
I understand your concern and we would be more than happy to assist you. Take a look at the link below for steps regarding your dilemma. ^pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
3
Love the refrigerator, except Ice maker issue
on November 22, 2020
Posted by: ejdavis
from Exeter, NH
love this, but ice maker has a defect....they wouldn't stand by it and now they are because of a class action law suit...the fixed in early october, but 1 month later the same issue..frozen ice cubes in back blocks ice maker...another call to them today.
Features
5
Performance
1
Design
1
Value
3
Response from Samsung USBy Pat, Samsung Care, November 24, 2020
Feel free to voice your concern as much as you want. We are here to help in any way. For assistance, please reach out to us using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142654761
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142654761
Written by a customer while visiting Samsung US
Customer Rating
2
Bad icemaker
on November 24, 2020
Posted by: Palmerdad
like others, we have had trouble with the icemaker from early on. it's not well insulated in the refrigerator and it slowly accumulates heavy frost build up until it freezes the ice dispenser from dropping it's ice cubes into the compartment below. in order to remedy this you have to take the icemaker apart and remove large ice chunks manually with ice pics, towels, and eventually even a hairdryer. previous samsung models had a manual defrost code that could be triggered occasionally to keep this from happening but with this model it is supposed to be automatic. the problem is that it doesn't appear to operate correctly and since there is no way to trigger the defrost manually it just builds up until the whole machine is frozen shut.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
2
Response from Samsung USBy Pat, Samsung Care, November 25, 2020
I understand your concern and we would be more than happy to assist you. Take a look at the link below for steps regarding your dilemma. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US