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Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
2
Pretty but hate the ice maker
on December 3, 2020
Posted by: Fromfort
we have had this flex frige for 2 years and the refrigerator has been just fine. however, the ice maker freezes up all the time. the only fix is to get a hair dryer out to unthaw the unit and then wait a few weeks until it does it again.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Pat, Samsung Care, December 4, 2020
Nobody wants to deal with type concerns regularly. Thank you for leaving this feedback for us, its always good to hear from our customers on things we need to improve. I have some tips that might help fix your concern. Take a look at the link below and let us know if it helps. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
3
Wish I would have known !
on December 7, 2020
Posted by: Shake my head
from Oregon
I bought my refrigerator 11 months ago. Overall it has been great, but the icemaker stopped working. After going round and round with there customer service at least a dozen times, I was told I was outside there service area and they couldn't help me. In addition the stainless steel front dent very easily, My wife opened the door to the refrigerator as I turned around with a cardboard box and it dented the door.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
2
Response from Samsung USBy Pat, Samsung Care, December 8, 2020
Thank you for sharing your experience. We encourage customers to share their feedback. Even though it may not always be easy to hear, feedback is extremely valuable whether negative, positive, or indifferent. This type of information is crucial in bettering our products. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptionally wonderful
on December 9, 2020
Posted by: Osas
from Rogers,Arkansas 72756
Best ever buy. I'm really enjoying it all day lomg
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Beautiful and great looking, but...
on December 9, 2020
Posted by: oldsnakebite
from Rockwall Texas
refrigerator works great and looks great, but the ice maker is the worst. enough ice for about two people. i will keep it until it will not run anymore, but i would not buy this one again.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Pat, Samsung Care, December 10, 2020
We are delighted you took the time to share your feedback with us and look forward to using this information to help improve our products. For assistance with this concern, please take a look at the link below. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
Written by a customer while visiting Samsung US
Customer Rating
1
Looks nice, horrible ice maker
on December 19, 2020
Posted by: JenJenWA
from Woodland, WA
we have had problems with the ice maker on this refrigerator since it was in our home only 2 months. its now completely unusable. we had warranty service and it worked for a week. the ice maker freezes up constantly and becomes a huge chuck of ice. samsung won’t repair it again because we are out of warranty. this is a widely known issue with this ice maker and samsung won’t repair and stand behind their product. i guess its time to file a bbb complaint.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, December 21, 2020
We can set up a service repair for you if you would like for us to do so. You can also set up a service repair, by using the link below to contact a service center. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
Refrigerator died after 2 years
on December 29, 2020
Posted by: Jsalk
refrigerator died after 2 years. called samsung, the took 2 weeks to get a technician in. the first one said it was a sealed system problem, covered by warranty.
took another week to get the sealed system technician in.
he said that the sealed system is contaminated by compressor.
samsung would replace or refund. he called samsung and they said fix it, becausea apparently its a new directive.
i heard the technician say that’s crazy.
so now i’m am stuck with a flawed refrigerator that cost $3000.
i will also put a review in costco where i purchased this machine.
if this is the way samsung treats theur custmooers, please donkt by their appliances.
took another week to get the sealed system technician in.
he said that the sealed system is contaminated by compressor.
samsung would replace or refund. he called samsung and they said fix it, becausea apparently its a new directive.
i heard the technician say that’s crazy.
so now i’m am stuck with a flawed refrigerator that cost $3000.
i will also put a review in costco where i purchased this machine.
if this is the way samsung treats theur custmooers, please donkt by their appliances.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, December 30, 2020
Thank you for sharing your experience. We encourage customers to share their feedback. Even though it may not always be easy to hear, feedback is extremely valuable whether negative, positive, or indifferent. This type of information is crucial in bettering our products. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker / water dispenser
on December 29, 2020
Posted by: Frustrated in HSV
refrigerator is less than 2.5 years old. ice maker has failed twice. first time it was in warranty. terrible design if it is going to fail every year. customer service is horrible as well. waited over an hour to speak with someone, finally gave up, not to mention the incredibly annoying message that was repeated over and over saying "please stay on the line we will be with you." will never purchase samsung refrigerator again. i would not recommend this product.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, December 30, 2020
We apologize for the inconvenience this has caused. We value the feedback of all our customers and can sympathize with your issue. At this time, we can only recommend contacting a service center regarding this concern. Please follow the link below to locate the nearest service center. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
2
Excellent Design, bad ice maker
on January 5, 2021
Posted by: Anonymous
from Loudoun County, VA
this refrigerator has an excellent design, good refrigeration, good features, but unfortunately it has a badly malfunctioning ice maker, which ruins the usefulness of it. please find a fix for it and replace the ice makers in this model.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy Pat, Samsung Care, January 6, 2021
If you still need assistance, look no further! We're here to help. Just go to the link and we will be there waiting. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142816105
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142816105
Written by a customer while visiting Samsung US