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Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
1
Repeated Ice maker Failure
on January 12, 2021
Posted by: DrBmK
from Houston, Texas
as much as i may like the styling and design of this refrigerator, it gets 1 star from me. in houston, texas, having ice is important in this mostly hot climate. the ice maker has been defective since day one; although this is a known issue, it has still not been properly fixed. it simply does not work without constant manual defrosting of the ice maker. constantly a dam of ice from day 1.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, January 13, 2021
If you have already tried troubleshooting the refrigerator, we can look into other options. Please reach out to us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142840757
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142840757
Written by a customer while visiting Samsung US
Customer Rating
1
Yeah, that ice maker is a deal breaker
on March 8, 2021
Posted by: DennisP
from Westchester, NY
like many other reviews, the ice maker in this unit (and others evidently) fails consistently and ruins what otherwise is a promising design. not worth the headache one bit.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Pat, Samsung Care, March 8, 2021
I'm sorry you had to endure this with your fridge. These troubleshooting steps may help resolve your concern with your ice maker. Check out the link below. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy it!
on March 29, 2021
Posted by: Srbfl
from SRB,FL
My initial comment was not permitted and deleted. So I will keep it simple. Do not buy.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 18, 2022
Hi Srbfl,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator's issues. We will surely notate this feedback for better products and options in the future.
I highly recommend clicking this link for a basic troubleshooting guide for future reference:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144414078
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator's issues. We will surely notate this feedback for better products and options in the future.
I highly recommend clicking this link for a basic troubleshooting guide for future reference:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144414078
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
SAMSUNG ICE MAKER BROKEN AGAIN
on April 4, 2021
Posted by: kgvikes
from Lake Worth, FL
we've had the frozen ice maker issue since day one of owning this samsung refrigerator. it has frozen up since we've started using it. we purchase the extended warranty and the warranty company has come out three times to replace the ice maker. each time this did not fix the issue. samsung has zero answers for the issue. i gave up on samsung. still have the refrigerator but we have to use ice trays. what a joke. it's also part of a class action lawsuit now. samsung should be ashamed. do yourself a favor and select a different brand.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, April 5, 2021
I understand your frustration. We are still working with you on a proper solution on how to resolve this concern. Depending on what the service center diagnose with the repair will determine our next course of action. We want to thank you for being so patient with us. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use the ticket number: 1143153577
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use the ticket number: 1143153577
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Ice Maker in the industry
on April 6, 2021
Posted by: NoIce
from Mandeville, LA
less than 3 months, we started having issues with the amount of ice being made. ice was getting stuck on the way out of the tray. dripping water out of the tray began creating an ice build up on the bottom of the ice machine. ice would form all the way up to the ice tray and prevent anymore ice from dropping into the dispenser.went back to lowe's, the salesman told me that samsung and lowe's both know about the defective ice maker but they continue to sell them without telling their customers about the known issue. want my money back!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, April 7, 2021
Hey, Nolce. I know I can change your experience, but I hope to help to improve it. I understand you are having ice maker issues and I have some troubleshooting steps that should help. Thank you for your review. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-not-making-any-ice
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-not-making-any-ice
Written by a customer while visiting Samsung US
Customer Rating
4
ehh
on April 14, 2021
Posted by: Coolguynini4
[This review was collected as part of a promotion.] its good and bad some times the ice maker does not work.
Features
4
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
The ice machind
on April 29, 2021
Posted by: Ptown mom
from Pleasanton, ca
my last refrigerator lasted me many years. i got this refrigerator 2.5 years ago and tge ice machine freezes up, like maby have talked about here, why would samsung not fix this? it seems to be a design flaw. it is not an inexpensive fridge. the other issue is the finger prints! its says smudge resistant but sheesh, ive hecer gad a refridgerator that smudges more! im very disappointed with my purchase.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, April 30, 2021
Hey there. I realize this has to be frustrating for you; Or really anybody that goes through this problem. I just want to let you know that we hear your concerns and are working on ways to resolve this. We have seen some customers fix this issue by following the directions in the troubleshooting link below. If you still require assistance. Feel free to reach out to us by using the information under the troubleshooting link. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143259873
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143259873
Written by a customer while visiting Samsung US
Customer Rating
1
Worst ice maker ever
on May 11, 2021
Posted by: Worst ice maker ever
from Charlotte, nc
i have worked for builders, and bought many fridges. none of them have lasted lesa than 3 years where you have to do a weekly empty of the ice, take a knofe to chop the ice buildup behind the ice box, in order to get new ice to drop and out the ice box back in. of course warranty wont cover and for the proce of this fridge, and the number of issues everyone has, it should be a recall or replacement for free. you shouldnt have to have weekly work on it to just get it to slightly work for another week. so not buy, no matter what. its not qorth it and there are plenty of other manufacturers out there.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Pat, Samsung Care, May 12, 2021
I think your name says it all; about how much you are frustrated with this issue. We're sorry for the inconvenience this has caused. I was able to come across some troubleshooting steps that may assist you with your ice maker concern. Try heading over to the link below and let us know if this helps. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US