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Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
1
Ice Maker is JUNK
on May 21, 2021
Posted by: Disgusted
from Fort Worth
from the first month the ice maker started freezing up! repairman came out and said it was a bad design but replaced some parts. this did not resolve the issue. now we have had to pull ice maker out and clean frozen ice off of bottom unit every week to keep it going. it also doesn't drop the ice cubes that are in the dispenser and water drips int the frig continually. great looking but not worth a penny for its performance!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, May 25, 2021
Sorry to hear you still having problems with your ice maker after the repair was completed. Your opinion is important to us and we would like to do all that we can to help fix this issue for you. Try following the steps in the link here: https://www.samsung.com/us/support/troubleshooting/TSG01109344/. It goes over a guide on dealing with your ice maker freezing up. If you still need help. Look no further. One of our Social Media reps would be happy to assist. Just use the information in the link below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143344403
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143344403
Written by a customer while visiting Samsung US
Customer Rating
2
Don't buy!
on May 24, 2021
Posted by: Horrible Ice Maker
from Edgewood, Ky
if you look up this refrigerator on line you will notice all the complaints about the ice maker freezing up. i am now on ice maker #2 and it is freezing up again!!! my first one went out right outside my warranty so it wasn't covered. then when i purchased the part for the second time i noticed all the complaints and horrible reviews about the ice make freezing up. so now i will be on ice maker #3. if you buy this, get the extended warranty and make sure the ice maker is covered!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 18, 2022
Hi there,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator's ice maker freezing up. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Clumping ice cubes:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144414013
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator's ice maker freezing up. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Clumping ice cubes:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144414013
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
worst ice maker in history
on May 24, 2021
Posted by: wncjoslin
from fletcher, NC
ice maker is a complete disaster on an otherwise good refrigerator. freezes up every month or so and now can no longer remove it in order to clear the ice
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, May 25, 2021
Thank you for bringing this to our attention. I can see why you are upset and we want to help get your refrigerator back working again. I was able to locate some troubleshooting steps regarding your concern with the ice maker. Take a look at the link below. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible ice maker
on May 29, 2021
Posted by: Angie
not worth the price. owned this for five years now, and from day one the ice maker was trash. the volume is insufficient, and not much difference between "cube" and "crushed". two years ago, it started constantly freezing over and the motor started to fail (very noisy). attempting to fix it seemed more trouble than the end result was worth. dismantled and went back to icecube trays.
the fridge is fine. it is constructed in a way though, that makes it impossible to clean. the crisper drawers are constructed of overlapping plastic pieces that trap every stray cilantro leaf for the rest of your life. gross looking. i wouldn't buy this item again.
the fridge is fine. it is constructed in a way though, that makes it impossible to clean. the crisper drawers are constructed of overlapping plastic pieces that trap every stray cilantro leaf for the rest of your life. gross looking. i wouldn't buy this item again.
Features
5
Performance
3
Design
3
Value
2
Response from Samsung USBy Pat, Samsung Care, May 31, 2021
Hey, Angie. I understand you are experiencing problems with the fridge ice maker and the crisper drawers. I know this must be difficult to deal with, but I have some troubleshooting guides that should help fix these concerns. Take a look at the link below for assistance. Thank you! ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/answer/ANS00063107/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/answer/ANS00063107/
Written by a customer while visiting Samsung US
Customer Rating
1
Lousy icemaker, AVOID!
on May 29, 2021
Posted by: Lisa B
this would be a wonderful refrigerator if it wasn't for the lousy icemaker. has failed 3 times, the first time being within months of purchase. now on the 3rd icemaker, has failed again. have to buy bags of ice. i will not purchase this refrigerator again. samsung, you have obviously known about the problems with this icemaker, why don't you do something about it?!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Pat, Samsung Care, May 31, 2021
We do realize how much of an inconvenience this has to be. We want the same thing. For you to have a working ice maker for your fridge. We may need to collect more information on what is wrong, causing the issue with the ice maker. please reach out to us using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1143364805
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1143364805
Written by a customer while visiting Samsung US
Customer Rating
1
ICEMAKER FLAP MAKES NONSTOP INCREDIBLY LOUD NOISES
on May 31, 2021
Posted by: MikeR
CAN'T GET WARRANTY SERVICE.
Luckily, on day 4 the refrigerator broke just a little bit more, dropping it about 20 decibels. The ice maker is still broke, but we don't have to retreat to the far corners of the house. I added a video of what we are going through while waiting for repair.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
2
(click to see the video)
Response from Samsung USBy Pat, Samsung Care, June 1, 2021
Oh no, I can see you are incredibly annoyed, Mike. I would feel the same if my fridge was making noise. I looked at the video, and it definitely looks like this would require service, as you said. Maybe we could be better to assist you with our Social Media team. Please feel free to contact us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1143367736
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1143367736
Written by a customer while visiting Samsung US
Customer Rating
4
Been a decent product
on June 10, 2021
Posted by: Dean
from 44139
been a decent product. quiet, maintains temperture well, good capacity and shelf system. water and ice delivery system could be better. did have a major issue with ice maker freezing up. could not open unit or get ice out. had to get a system upgrade.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Ice Machine design
on July 30, 2021
Posted by: enpointe
from Denver, CO
i really love this refrigerator but hate the ice machine. the interior of the refrigerator gives me lots of storage options. the freezer has amazing storage with how it is laid out.
but like most folks i'm having constant issues with the ice machine. it forces me to move all my food to coolers, shut off the machine and open the doors to allow the ice maker to unfreeze. it use to only happen every 6 months but this summer it's been constant. i just did it a few weeks ago and now the water line appears frozen and i'll have to do it again.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, August 3, 2021
I hear what you are saying about your ice maker. This would be tough for anybody to deal with. For assistance with this, you can try the troubleshooting steps in the link here: https://bit.ly/3iyUIKl. If you would like for us to address this problem, please be sure to reach out to us using the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143571507
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143571507
Written by a customer while visiting Samsung US