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Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
1
Lasted only 4 years
on October 22, 2021
Posted by: tomm
was a fine fridge. until it wasn't. sealed refrigerant system failure after only 4 years. expected better.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, October 25, 2021
Sorry to hear this. There is, however, an warranty on the seal refrigerant system for this unit. It is possible this could be covered by the service center. If you would like for us to look into this for you. Please contact us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143820399
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143820399
Written by a customer while visiting Samsung US
Customer Rating
1
+1 on Worst Refrigerator Ever
on December 23, 2021
Posted by: DrCheezie
as others have said, the ice maker freezes up every 3 months or so... we've had it repaired / replaced several times to no avail. the only thing that has worked for us is (1) removing the ice maker basket by pulling it straight out, (2) putting towels in the bottom of the ice maker, (3) using a spray bottle of hot water to melt the ice inside the ice maker and (4) dry it all off and reassemble.
in the last week, two new problems! the ice maker is now frozen so solidly that i can't even remove the basket (so it's now totally unusable). and this morning i opened the right hand upper door and the door literally fell off onto my shoulder! the metal hinge at the top of the door literally broke apart (see photos).
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Ross, Customer Care, April 21, 2022
Hello DrCheezie,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your 23 cu. ft. Counter Depth 4-Door Flex™ Refrigerator with FlexZone™ in Stainless Steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
Samsung ice maker makes too much ice
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144426878
Thank you for choosing Samsung.
^Ross
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your 23 cu. ft. Counter Depth 4-Door Flex™ Refrigerator with FlexZone™ in Stainless Steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
Samsung ice maker makes too much ice
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144426878
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
2
Bad Icemaker
on August 14, 2022
Posted by: Pearl
we are on our 2nd icemaker replacement on this 4.5 year old refrigerator. the first one was about 1.5 years ago. add to that that we have had to wait 2 months for service with our extended warranty this time for our 3rd icemaker while the icemaker freezes over into a clump and then leaks into the refrigerator compartment, and you can bet we are very unhappy. this, along with our crappy samsung washer and dryer means we will never, and i mean never, buy another samsung appliance. they should have stuck with tvs. live and learn. the only reason for two stars and not one is for the flex design and overall refrigerator design and performance. the icemaker experience ruins the whole product experience.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, August 16, 2022
Hello Pearl,
Thank you for reaching out. We appreciate your Samsung refrigerator has an ice maker issue. It freezes over and leaks into the refrigerator compartment. We apologize for the inconvenience and will gladly look into this for you.
Here are the links to the troubleshooting steps to try when frost forms on your Samsung refrigerator or when it has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Below is a link to a guide on what to do when your Samsung refrigerator leaks.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
For reference, you may check the helpful link below for maintaining the ice maker.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our Warranty Page to learn more about the products' warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
Thank you for reaching out. We appreciate your Samsung refrigerator has an ice maker issue. It freezes over and leaks into the refrigerator compartment. We apologize for the inconvenience and will gladly look into this for you.
Here are the links to the troubleshooting steps to try when frost forms on your Samsung refrigerator or when it has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Below is a link to a guide on what to do when your Samsung refrigerator leaks.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
For reference, you may check the helpful link below for maintaining the ice maker.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our Warranty Page to learn more about the products' warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker Issues
on August 19, 2022
Posted by: Aaron
from Hayward CA
the ice maker does not work right. it leaks water, freezes over, takes forever to dispense any ice if there is any to dispense...
apparently this is a common problem. samsung should replace the defective parts. my fridge is apparently out of warranty (1 year) for the ice maker. so i am left with fixing the issue myself.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, August 22, 2022
Hi Aaron!
Thank you for reaching out to us. We apologize that your experience with the washer was less than ideal, and it does not meet your expectations. We are always here to help.
Here is a link to "Water Leaks in a Samsung Refrigerator": https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter.
I also shared the link about "Ice Maker is not Working" and selected "Ice Bucket is Stuck or has a Block of Ice" and "Ice Maker Makes Small, Cloudy, Dirty, or Clumped Ice: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Thank you for reaching out to us. We apologize that your experience with the washer was less than ideal, and it does not meet your expectations. We are always here to help.
Here is a link to "Water Leaks in a Samsung Refrigerator": https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter.
I also shared the link about "Ice Maker is not Working" and selected "Ice Bucket is Stuck or has a Block of Ice" and "Ice Maker Makes Small, Cloudy, Dirty, or Clumped Ice: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
2
Do not buy, do your due diligence and research
on September 15, 2022
Posted by: caged hippy
from Kaneohe, Hi
too late for me, but not for you. please do your due diligence and research "icemaker and fingerprint resistant finish failure". multiple models are plagued with these issues. there are several documented complaints regarding these problems. this refrigerator is one of the most disappointing purchases i have ever made. my ice maker constantly freezes up and quits making ice. the problem started about six months from the date of purchase. additionally, the finish applied over the stainless steel started flaking off. i only use a damp microfiber cloth on the doors, never any chemical cleaners.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Chrystel Mae, Samsung Care, September 15, 2022
Hi There,
Thanks for reaching out. We understand that you have concerns with the ice maker on your fridge.
Do not use abrasive or harsh cleansers such as window sprays, scouring cleaners, flammable fluids, muriatic acid, cleaning waxes, concentrated detergents, bleaches, or petroleum cleansers on exterior surfaces (doors and cabinet), plastic parts, door, and interior liners, and gaskets. These can scratch or damage the material.
I recommend following the steps in these links below to help you with this.
Ice maker issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
Cooling issues with Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/?gclid=Cj0KCQjwmouZBhDSARIsALYcouq0kVsU_G_aE87t10XIo_gmwgOodfSL_zfxaWE4CMsXG_ztiGaE6scaAvCYEALw_wcB
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144922823 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Thanks for reaching out. We understand that you have concerns with the ice maker on your fridge.
Do not use abrasive or harsh cleansers such as window sprays, scouring cleaners, flammable fluids, muriatic acid, cleaning waxes, concentrated detergents, bleaches, or petroleum cleansers on exterior surfaces (doors and cabinet), plastic parts, door, and interior liners, and gaskets. These can scratch or damage the material.
I recommend following the steps in these links below to help you with this.
Ice maker issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
Cooling issues with Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/?gclid=Cj0KCQjwmouZBhDSARIsALYcouq0kVsU_G_aE87t10XIo_gmwgOodfSL_zfxaWE4CMsXG_ztiGaE6scaAvCYEALw_wcB
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144922823 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Do not recommend
on November 14, 2022
Posted by: Ms R
from Tampa Fl
Ice maker broke with in 3 years. Poorly designed, door compartments too narrow to store much of anything.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, November 14, 2022
Thank you for sharing your experience with your Samsung refrigerator, Ms R. Let us help you with your appliance's ice maker and compartments.
To better assist you, please contact our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
To better assist you, please contact our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Waited 6 months
on November 14, 2022
Posted by: JcJets
from Waterloo New York
[This review was collected as part of a promotion.] I waited 6 months for a black stainless model and another 3 months for delivery. I love this fridge. Kind of wish I'd waited for bespoke (hidden water/ice) but I've been quite happy. Having counter depth makes my kitchen seem larger, sliding shelves in freezer is great. Less door space than most because of ice/water. FYI make sure you measure height-very tall.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
on December 13, 2022
Posted by: JFS68
The ice maker on this fridge is horrible, it has been replaced 3 times and needs to be replaced again.
Response from Samsung USBy Carrie Galvan, SEA Care, December 15, 2022
One of our priorities is getting the best value for your money, JFS68.
For the ice maker to operate properly, a water pressure of 20 ~ 125 psi is required. If the refrigerator is installed in an area with low water pressure (below 20 psi), you can install a booster pump to compensate for the low pressure.
Here is a link to "Ice maker is not working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I also shared these videos:
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4
You may also refer to this link about "Test or reset your Samsung ice maker": https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
For the ice maker to operate properly, a water pressure of 20 ~ 125 psi is required. If the refrigerator is installed in an area with low water pressure (below 20 psi), you can install a booster pump to compensate for the low pressure.
Here is a link to "Ice maker is not working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I also shared these videos:
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4
You may also refer to this link about "Test or reset your Samsung ice maker": https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Written by a customer while visiting Samsung US