 |
Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
1
IceMaker is terrible!!!!!
on December 18, 2022
Posted by: NOMOSamsung
from Boston
The ice maker absolutely STINKS!
We use the hairdryer every 30-60 days to clear the ice jams. Their stove is also terrible, with a low gas smell and unreadable display.
We use the hairdryer every 30-60 days to clear the ice jams. Their stove is also terrible, with a low gas smell and unreadable display.
Like their TV though.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, December 19, 2022
Hi there,
We appreciate your patience in dealing with this review.
Here is a link to "Ice maker is not working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
I also shared this video about "Ice maker is not working properly": https://www.youtube.com/watch?v=rArwTN_yhCc
You may also refer to this link about "A sheet of ice forms in the refrigerator": https://www.samsung.com/us/support/troubleshooting/TSG01001857/
Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/
For reference, I also shared this link about:
Gas smell from Samsung range: https://www.samsung.com/us/support/troubleshooting/TSG01001945/
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed: https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
We appreciate your patience in dealing with this review.
Here is a link to "Ice maker is not working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
I also shared this video about "Ice maker is not working properly": https://www.youtube.com/watch?v=rArwTN_yhCc
You may also refer to this link about "A sheet of ice forms in the refrigerator": https://www.samsung.com/us/support/troubleshooting/TSG01001857/
Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/
For reference, I also shared this link about:
Gas smell from Samsung range: https://www.samsung.com/us/support/troubleshooting/TSG01001945/
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed: https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
ICE-MAKER
on March 7, 2023
Posted by: Jiminey
REPLACED THE ICEMAKER 3 TIMES-- STOP THE PAIN ALWAYS AN ISSUE
Response from Samsung USBy Carrie Galvan, SEA Care, March 10, 2023
We want to help you with your ice maker, Jiminey. Let's go ahead and check some possible fixes on this.
There are a few factors that can cause an ice maker not to work. Please check these links for details.
Ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly | Samsung US
https://www.youtube.com/watch?v=rArwTN_yhCc
I highly recommend visiting these links for details.
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806
How to maintain the ice maker in your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
There are a few factors that can cause an ice maker not to work. Please check these links for details.
Ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly | Samsung US
https://www.youtube.com/watch?v=rArwTN_yhCc
I highly recommend visiting these links for details.
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806
How to maintain the ice maker in your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
2
OK Refrigerator Horrible Ice maker
on March 22, 2023
Posted by: GotIce
I have had this refrigerator for about 8 years. The fridge and freezer parts work fine. Have not had a problem with them. I am about to replace the ice maker for the 3rd or 4th time. The unit tends to freeze up and block the ice drop. Samsung recommends defrosting the refrigerator to resolve. All in all I wish I had just bought a GE.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy Carrie Galvan, SEA Care, March 22, 2023
Hi there,
We know how important having ice available anytime on our refrigerator. We are here to help you with your ice maker.
If your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose. Most have a trick to them, like a particular angle to pull at, that makes it a lot easier. Some models also have a button or lever to release the ice bucket. Please check the links below for details.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
You can also do a test or reset your Samsung ice maker:
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Please refer to this youtube link, as it will also show you the proper way how to maintain your ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
We know how important having ice available anytime on our refrigerator. We are here to help you with your ice maker.
If your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose. Most have a trick to them, like a particular angle to pull at, that makes it a lot easier. Some models also have a button or lever to release the ice bucket. Please check the links below for details.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
You can also do a test or reset your Samsung ice maker:
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Please refer to this youtube link, as it will also show you the proper way how to maintain your ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker is Awful
on April 17, 2023
Posted by: Luro
from Navarre, FL
Purchased in 2015 and the Ice Maker is awful! Replaced motor 3 times, have to defrost (which means emptying the fridge) at least every two months. It drips water. Great looking, really liked the functions but not having a functioning reliable ice maker in Florida is not worth the money.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Chrystel, SEA Care, April 24, 2023
Good Day,
Effectively using the fridge to its full potential is necessary, Luro. We'll help you make sure your unit is working correctly.
To ensure optimal performance, we strongly advice setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge. Leaks can occur outside the refrigerator, or you can have an auto-fill water pitcher that is also leaking.
Samsung freezer is too cold:
https://www.samsung.com/us/support/troubleshooting/TSG01109866/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
My Samsung refrigerator is too cold:
https://www.youtube.com/watch?v=40o6rKjU9UM
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Samsung refrigerator maintenance tips:
https://www.youtube.com/watch?v=c2AWSLEBjDM
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
How to prevent and stop water leaks from your refrigerator:
https://www.youtube.com/watch?v=uU6XADBosVo
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
https://www.youtube.com/watch?v=56WIrCOKoiI
Should you require further assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145700117, to help our team pull up your information.
Have a great day!
^Chrystel
Effectively using the fridge to its full potential is necessary, Luro. We'll help you make sure your unit is working correctly.
To ensure optimal performance, we strongly advice setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge. Leaks can occur outside the refrigerator, or you can have an auto-fill water pitcher that is also leaking.
Samsung freezer is too cold:
https://www.samsung.com/us/support/troubleshooting/TSG01109866/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
My Samsung refrigerator is too cold:
https://www.youtube.com/watch?v=40o6rKjU9UM
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Samsung refrigerator maintenance tips:
https://www.youtube.com/watch?v=c2AWSLEBjDM
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
How to prevent and stop water leaks from your refrigerator:
https://www.youtube.com/watch?v=uU6XADBosVo
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
https://www.youtube.com/watch?v=56WIrCOKoiI
Should you require further assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145700117, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
GARBAGE
on May 8, 2023
Posted by: caphillmom
from Washington, DC
This fridge is complete and total garbage. I wouldn't recommend this to my worst enemy,
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, May 8, 2023
Hi there,
We want to assist you with your refrigerator. Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages When you message us,
Have a great day,
-Ernest-
We want to assist you with your refrigerator. Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages When you message us,
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible product
on May 16, 2023
Posted by: JD805
from Riverside, California
If I was able to give a zero star review, I would. This refrigerator works great except for the fact that the ice maker keeps breaking down. I've had one fixed under warranty and another out of pocket. $450.00 for a repair on a part that is known by the manufacturer to be faulty. Do yourself a favor and buy a better brand with better reliability.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy John, Samsung Customer Care, May 22, 2023
Hi there,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
-John
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
A true nightmare, RUN, don't walk!
on June 2, 2023
Posted by: Jenny
from Maryland
If I could give this zero stars, I would! This is the worst refrigerator I have ever purchased. Worked great for the first year, then......icemaker locked up constantly! Fought that battle for a few years. Finally had a service company attempt that fix to now have the refrigerator (top portion) continuously stay between 45 and 50 degrees because the line just frosts over and then stops cooling. It's a shame because I love the look and sleekness of this appliance. Stick to TV's and telephones Samsung because your refrigerators are horrible!
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, June 6, 2023
Hi Jenny,
We are here to help you with you refrigerator.
You can check the link below, where you can see the troubleshooting steps if the fridge portion has a temperature issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
We are here to help you with you refrigerator.
You can check the link below, where you can see the troubleshooting steps if the fridge portion has a temperature issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
2
looks good but ice maker has constant issues
on June 5, 2023
Posted by: MarkJ
from DC Metro
beautiful refrigerator but constant issues with the ice maker from day one. Shame i always loved samsung products
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
2
Response from Samsung USBy Carrie Galvan, SEA Care, June 6, 2023
Hello Mark,
We would like you to expound more on what's happening with your ice maker to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: ttps://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day
-John
We would like you to expound more on what's happening with your ice maker to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: ttps://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day
-John
Written by a customer while visiting Samsung US