 |
Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
1
Never Buy!!!
on June 19, 2023
Posted by: jb123413
Worst Purchase EVER! Ice maker freezes over every 2_3 months.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, June 20, 2023
Jb, let's look at some solutions for your ice maker.
If the ice bucket freezes, troubleshooting may be required. Please see the link for more details.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
If the ice bucket freezes, troubleshooting may be required. Please see the link for more details.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible ice maker
on July 15, 2023
Posted by: Anonymous
from Washington
Ice maker is terrible, it has been replaced once already and my family was so tired of it freezing up we just stopped using it. Terrible refrigerator, don't buy.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, July 21, 2023
We're happy to help with your refrigerator, Joshconley.
If your ice maker freezes over, please refer to the latter part of the guide under the "Ice maker is frozen over" section for instructions on what to do. You can access the guide through the link below.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146047109) to help our team pull up your information when you message us.
Thank you.
-Angelica
If your ice maker freezes over, please refer to the latter part of the guide under the "Ice maker is frozen over" section for instructions on what to do. You can access the guide through the link below.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146047109) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
TERRIBLE ICE MAKER
on August 24, 2023
Posted by: CTKXB
Same review as everyone else... The ice maker is awful. It constantly builds up and requires dethawing and maintenance.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
3
Response from Samsung USBy Rainly, Samsung Care, August 28, 2023
Greetings,
We know how refreshing to have a cold drink. Let us help you with the ice maker.
I have shared a link below that indicates an article about the ice maker that freezes up. Please click all the embedded words for more tips.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
If the ice maker continuously freezing, we highly suggest contacting us directly.
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146210959, which will help our team pull up your information.
^Rainly
We know how refreshing to have a cold drink. Let us help you with the ice maker.
I have shared a link below that indicates an article about the ice maker that freezes up. Please click all the embedded words for more tips.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
If the ice maker continuously freezing, we highly suggest contacting us directly.
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146210959, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Love the refrigerator
on November 6, 2023
Posted by: Paul
Ice maker freezes over and needs replaced every 2 years.
Response from Samsung USBy SEA Care, November 8, 2023
Thank you for sharing your experience with the fridge's ice maker, Paul. We would love to discuss your ice maker of the fridge to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146500780) to help our team pull up your information when you message us.
Have a great day.
^Charles
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146500780) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
ICE BIN PROBLEMS
on November 14, 2023
Posted by: MILEN
ICE BEEN CLOGGED ALL THE TIME. I BOUGHT A HAIR DRYER TO MELT IT EVERY WEEKEND.
Response from Samsung USBy SEA Care, November 16, 2023
Milen, a working ice maker, is needed to enjoy ice-cold drinks. We are here to help.
Below is a link to help you diagnose if your ice maker is clogged. Please choose from the options that match your issue with your ice maker. Kindly click on the embedded word if prompted.
Ice bucket is stuck or has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146531606) to help our team pull up your information.
Have a great day.
^Camille
Below is a link to help you diagnose if your ice maker is clogged. Please choose from the options that match your issue with your ice maker. Kindly click on the embedded word if prompted.
Ice bucket is stuck or has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146531606) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker sucks
on January 18, 2024
Posted by: Taimoney
from Atlanta, ga
Ice maker takes away from the refrigerator being one of the best on the market I am a Samsung guy all my appliances in my home are Samsung down to the 7tvs in my home!! So disappointing that we haven’t been able to make ice for years I’ve had this problem fixed twice and still doesn’t work!!! Samsung thank you so much for the headache!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
5
Response from Samsung USBy Ernest, SEA Care, January 23, 2024
Greetings,
The range is one of the commonly used appliances at home for cooking meals. Let's get the information you need to ensure your cooktop provides the best results.
The links below will provide you with the necessary information about the size requirement for the cooktop and address the ignition issue of the range, you can get additional information by selecting the scenario that best fits your situation and clicking the hyperlinks.
User manual, page 19 (Size limitations):
https://downloadcenter.samsung.com/content/UM/202309/20230920155347229/O_01._DG68-01221A-09_IB_FULL_EN.pdf
Flame issues on Samsung gas cooktop or range:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day,
-Ernest-
The range is one of the commonly used appliances at home for cooking meals. Let's get the information you need to ensure your cooktop provides the best results.
The links below will provide you with the necessary information about the size requirement for the cooktop and address the ignition issue of the range, you can get additional information by selecting the scenario that best fits your situation and clicking the hyperlinks.
User manual, page 19 (Size limitations):
https://downloadcenter.samsung.com/content/UM/202309/20230920155347229/O_01._DG68-01221A-09_IB_FULL_EN.pdf
Flame issues on Samsung gas cooktop or range:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day,
-Ernest-
Response from Samsung USBy Ernest, SEA Care, January 23, 2024
Hi Taimoney,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
Have a great day,
-Ernest-
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
3
Great except for the ice maker
on February 26, 2024
Posted by: Js_wordsmith
from Houston, TX
[This review was collected as part of a promotion.] We bought this fridge when we moved into our new house 3 years ago. For the most part, we’ve enjoyed it, but the ice maker only seems to last for a year and a half. If they could fix the ice maker, it would be perfect.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy SEA CARE, February 27, 2024
Hi there,
We're saddened that you had to go through with this. Let's elevate the ice maker's capabilities.
It would be awesome if you could tell us more about the ice maker so we can best assist you. Please feel free to get back to us as soon as possible via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146894222, to help our team pull up your information.
Have a great day!
^Chrystel
We're saddened that you had to go through with this. Let's elevate the ice maker's capabilities.
It would be awesome if you could tell us more about the ice maker so we can best assist you. Please feel free to get back to us as soon as possible via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146894222, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Quality control has failed!
on March 15, 2024
Posted by: Wasted money
from Phoenix AZ
Purchased this fridge in 2016. It is the worst fridge on the market. It leaks, and we often use towels on the floor to stop the run of water on the floor. A real safety hazard. The ice maker stopped working after 1 year. We bought a freezer to hold our ice. We have a great home but embarrassingly enough we have a cheap product pertending to be a refrigerator. The whole ordeal is awful. Therefore, we're buying an LG model. Consumer Reports ranks Samsung at the bottom. Along with a sick mother to care for this fridge and my Samsung washer added more stress to our lives. No support, no apologies, no solutions, make me stressed and sick. More over, I will not recommend to anyone, I will not buy this product line in the future and I will share my experiences with any and everyone.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, March 18, 2024
Hi there,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Aloe
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US