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Customer Reviews Collected from Samsung US |
Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 665 reviews
5 Stars
326
4 Stars
112
3 Stars
44
2 Stars
55
1 Star
128
69%of customers recommend this product.
(
427 out of
619)
Customer Reviews for Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
Customer Rating
1
Ice maker is worthless-
on March 16, 2024
Posted by: Valerie
from Houston TX
I’ve had this fridge for 5 years and have had to replace the ice maker- both components 5 times- and it’s broken again.. dripping water, hate this fridge
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, March 18, 2024
Hi Valerie,
We want to ensure that our appliances are in working order. Let's get the fridge back on track.
Here is a link to help you with the fridge. Please watch the full video, follow the steps and click the hyperlinks for further assistance.
Samsung refrigerator water dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146960348 to help our team pull up your information.
Have a great day.
^Aloe
We want to ensure that our appliances are in working order. Let's get the fridge back on track.
Here is a link to help you with the fridge. Please watch the full video, follow the steps and click the hyperlinks for further assistance.
Samsung refrigerator water dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146960348 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on April 29, 2024
Posted by: Ec80
from New York
There is nothing good about this refrigerator. Samsung service is also lackluster. Spent nearly $5000 on this refrigerator a couple years ago and had a problem with the icemaker ever since. I have been calling in Samsung to fix every other month and every time they say it’s done it isn’t and now they say I’m out of my warranty to fix the problem I’ve been having issues with. Not only does it freeze up and not make ice the water always drips having to dry the drip tray out every couple days. The ice basket inside the refrigerator always has ice melting out of it and causes mold around the gasket inside by the icemaker and the refrigerator has a hard time keeping temperature. Excuse the run-on sentences speech to text.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, April 30, 2024
Hello there,
We understand your disappointment with your refrigerator. Allow us to help.
Below is a link to help you diagnose if an item is freezing on your fridge and the refrigerator is not cooling enough. Kindly choose " Refrigerator, Freezer, or Flexzone not cooling enough and "Items freezing in the fridge compartment." Please click on the embedded word if prompted by one and watch the video included if prompted by one.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you need help with your ice maker, here is a guide to help you diagnose. Please choose from the list provided the one that best matches the scenario you are experiencing with the ice maker. Kindly click on the embedded word and watch the video if prompted by one.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Here is a link to simple steps for what to do if water is dripping from your ice maker. Please click on the embedded word and watch the video included.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147094080) to help our team pull up your information.
Have a great day.
^Camille
We understand your disappointment with your refrigerator. Allow us to help.
Below is a link to help you diagnose if an item is freezing on your fridge and the refrigerator is not cooling enough. Kindly choose " Refrigerator, Freezer, or Flexzone not cooling enough and "Items freezing in the fridge compartment." Please click on the embedded word if prompted by one and watch the video included if prompted by one.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you need help with your ice maker, here is a guide to help you diagnose. Please choose from the list provided the one that best matches the scenario you are experiencing with the ice maker. Kindly click on the embedded word and watch the video if prompted by one.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Here is a link to simple steps for what to do if water is dripping from your ice maker. Please click on the embedded word and watch the video included.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147094080) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
4
Check Ice Maker time to time
on May 10, 2024
Posted by: GusJust
from MIAMI
[This review was collected as part of a promotion.] I Got this one from the House i Bought, Overall is functioning well , and the style is excellent.
The only problem seemms to be the Ice Maker
The only problem seemms to be the Ice Maker
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Run away!
on February 20, 2025
Posted by: Martinizer
I'll never buy another Samsung product. The ice maker on this thing is a nightmare. Freezes up constantly despite a recall. Also the bottom left freezer door doesn't always stay closed, ruining frozen items. Never again.
Response from Samsung USBy SEA CARE, February 24, 2025
We understand where you're coming from. We'd love to further assist you with your fridge, Martinizer.
A correctly "leveled" refrigerator is not level from front to back. Samsung refrigerators are designed to tilt back slightly, which helps the doors to close by themselves and helps with draining. This will help close the door automatically and prevent the other door from opening. Kindly visit the troubleshooting link below to help with the freezer door and watch the YouTube video.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
Please browse the link below to learn more about the factors leading to the ice maker freezing up.
Ice maker is frozen over:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148469595, to help our team pull up your information.
Have a great day!
^Chrystel
A correctly "leveled" refrigerator is not level from front to back. Samsung refrigerators are designed to tilt back slightly, which helps the doors to close by themselves and helps with draining. This will help close the door automatically and prevent the other door from opening. Kindly visit the troubleshooting link below to help with the freezer door and watch the YouTube video.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
Please browse the link below to learn more about the factors leading to the ice maker freezing up.
Ice maker is frozen over:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148469595, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Poorly Designed Ice Maker
on April 7, 2025
Posted by: No IceMan
from San Diego CA
We have a lot of Samsung appliances items like washer, dryer, cooktop, and this refrigerator. We have had the refrigerator for ~8 years and have had Samsung repair people come to fix the ice maker about once ever 1.5 years for a total of 5 visits so far. We are about to put in our 6th service request for the same issue. One of the last service techs said it is a faulty design and is prone to ice maker problems. The only saving grace is that Samsung has been covering all the repair costs even though it is out of warranty (I think it is because this is a common/known problem). Since almost all the ice maker parts of have been replaced already and the ice box has been "sealed" several times and the ice maker is STILL breaking, we have resigned ourselves to living with this issue until the refrigerator dies. We wish, at this point, Samsung would offer some kind of replacement or something.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, April 7, 2025
Greetings,
We understand how important it is to have a working ice maker. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148733231) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand how important it is to have a working ice maker. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148733231) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
1
dont buy
on May 18, 2025
Posted by: nothanks
ice and water stopped working almost immediately. Then it started to leak. DO NOT BUY.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, May 19, 2025
Greetings!
It's completely understandable to feel let down in that situation. We are here to help.
I’ve provided three Samsung support links below to assist with your refrigerator experience. Each link contains helpful resources, and some of the hyperlinks within them may be identical or closely related:
1. Samsung refrigerator water dispenser issues: https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-does-not-dispense-at-all
2. Samsung refrigerator ice dispenser issues: This page includes an embedded video that we recommend watching in full.
http://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
3. Water leaks in a Samsung refrigerator: This page outlines four possible leak scenarios. Please review them and select the one that most closely matches your experience.
http://www.samsung.com/us/support/troubleshoot/TSG10003766/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149226321 to help our team pull up your information.
Leo
It's completely understandable to feel let down in that situation. We are here to help.
I’ve provided three Samsung support links below to assist with your refrigerator experience. Each link contains helpful resources, and some of the hyperlinks within them may be identical or closely related:
1. Samsung refrigerator water dispenser issues: https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-does-not-dispense-at-all
2. Samsung refrigerator ice dispenser issues: This page includes an embedded video that we recommend watching in full.
http://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
3. Water leaks in a Samsung refrigerator: This page outlines four possible leak scenarios. Please review them and select the one that most closely matches your experience.
http://www.samsung.com/us/support/troubleshoot/TSG10003766/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149226321 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
“Attractive Design, Poor Durability”
on September 16, 2025
Posted by: Emad
from Orlando, FL
I bought my Samsung refrigerator in June 2019, and just one month ago it completely stopped cooling. I contacted Samsung support, and after unsuccessful troubleshooting via text, they issued a service ticket. Since my warranty had expired, I was asked to pay $134.95 upfront before they would send a technician. I paid, and when the technician came, he said the compressor needed to be replaced. The repair estimate was $1,084 — minus the $134.95 deposit — leaving me with a cost of $949.53.
The warranty only covered the price of the compressor itself, not the labor or additional costs. I feel misled by the product’s sleek look and design, which hid the fact that it would fail so soon. My previous American-made refrigerator lasted over 30 years without major issues, and I regret replacing it with this one.
I do not recommend buying a Samsung refrigerator. Once bitten, twice shy!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, September 17, 2025
We are saddened by the condition of your fridge's compressor, Emad. We would like to have a direct conversation with you to hear about your overall impressions of this experience, review your options, and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150748889, to help our team locate your information when you message us. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150748889, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 4-door flex refrigerator
on December 6, 2025
Posted by: CSRs
We have an upright freezer in the garage. We wanted a high capacity refrigerator that was counter depth and fit our space. This product is perfect and beautiful. Thank you Samsung.
Written by a customer while visiting Samsung US