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Customer Reviews Collected from Samsung US |
Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 414 reviews
5 Stars
207
4 Stars
68
3 Stars
28
2 Stars
31
1 Star
80
68%of customers recommend this product.
(
266 out of
390)
Customer Reviews for Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Are they still making this?
on May 9, 2022
Posted by: HJJ1
i bought this fridge years ago, and i've hated it since the day i bought it. my biggest complaint is the ice maker. it is the slowest ice maker and it takes forever to get a piece of ice, and the cubes come out almost one-by-one. our friends own the same exact fridge ironically, and they too have the same complaint so it's not just us. the water is just as bad. i have to fill up my son's water bottle for school and sports and i feel like i'm standing at the fridge for an eternity to get water. even just a cup of water to make coffee. now my flapper on the door is broke so i jumped on here and was shocked to see they still make this piece of crap. we won't buy a samsung fridge again. they got good tv's.....just not refrigerators.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Trisha, Samsung Care, May 25, 2022
Hi HJJ1,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice and water dispenser issues. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144535683
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice and water dispenser issues. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144535683
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
4
Nice refrigerator eith a major flaw
on June 18, 2022
Posted by: Smaci
the ice maker is constantly freezing over. you have to take a hair dryer to it to thaw it out and then reset it. it happens every 2 to 3 months. when it does work the ice is soft.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Nightmare
on July 7, 2022
Posted by: sorry we bought a Samsung
from Long Island,NY
Bought Samsung 28 cubic foot French door refrigerator. The design is terrible ice makers are faulty and broke in the first 3 months. Trying to get service is time consuming being bounced from retail store to over seas representatives who merely read from script. The final straw is the refrigerator completely died and now have had no frig for over one month. I also had to throw away my freezer items and frig items since it spoiled.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, July 11, 2022
Hi there,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator not cooling and the ice maker not making enough ice. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home and it is essential to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144682225
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator not cooling and the ice maker not making enough ice. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home and it is essential to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144682225
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible design - consistently problematic
on September 12, 2022
Posted by: Terrible design
from Ashburn VA
this fridge had problems from the beginning. keeping the ice maker in the fridge part was definitely bad design. icemaker constantly freezing up, inconsistent temperatures in both fridge and freezer that led to veggies and other groceries rotting and being wet.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, September 12, 2022
Hello there.
We apologize that your experience with the refrigerator was less than ideal. s.
To help you with this, I suggest you check this link regarding the ice maker and the temperature.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
We apologize that your experience with the refrigerator was less than ideal. s.
To help you with this, I suggest you check this link regarding the ice maker and the temperature.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Experience
on September 17, 2022
Posted by: Glenbob
worst appliance purchase i've ever made. this refrigerator has been nothing but terrible and should have been recalled by samsung fir full replacement. i will never purchase another samsung appliance again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, September 19, 2022
Dear Samsung Client,
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Our refrigerator is falling apart!
on October 12, 2022
Posted by: Xist
from Show Low, AZ
The freezer drawer is broken, the ice and water dispenser lever fell off and I can't find a replacement lever, only the entire assembly for lots of money!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, October 13, 2022
We appreciate your review of your overall experience with the parts of your Samsung refrigerator, Xist. We'll be glad to look into this for you.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on November 2, 2022
Posted by: samsungfridgebad
from Salt Lake City, Utah
The ice maker on this fridge continually freezes over. As a result, the fans in the fridge also freeze over. I can force a defrost on the control panel, but I have to do this several times a month. It makes a really loud beeping noise for about an hour every time you do this. I've had it "fixed" several times; this has made no difference. Don't but Samsung fridges.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, November 3, 2022
Hello there. We are glad for your review. Let me go ahead and check why your ice maker is freezing.
Moisture forms in the fridge when warm air enters through a door left open, warm or hot items are stored inside, or compartments are not sealing properly. Please see these links for details.
Frost forms in the freezer or refrigerator - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
My Samsung refrigerator is too cold | Samsung US
https://www.youtube.com/watch?v=40o6rKjU9UM
A refrigerator is never completely quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting the conversation. Please see this link for details.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Moisture forms in the fridge when warm air enters through a door left open, warm or hot items are stored inside, or compartments are not sealing properly. Please see these links for details.
Frost forms in the freezer or refrigerator - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
My Samsung refrigerator is too cold | Samsung US
https://www.youtube.com/watch?v=40o6rKjU9UM
A refrigerator is never completely quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting the conversation. Please see this link for details.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Samsung Refrigerators
on November 3, 2022
Posted by: Bobh44
from New york
Five years old- Ice maker breaks, fan in back freezer over. water leaking into fridge. what an absolute piece of junk
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, November 4, 2022
Hi Bobh44,
We are delighted to see your review. Let me help you with what you need.
Here's a Samsung link that can help you to troubleshoot the leakage on your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
We would like to take the opportunity to communicate with you directly about your concern.
Please feel free to contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, please provide this reference number 1145110733.
^Rainly
We are delighted to see your review. Let me help you with what you need.
Here's a Samsung link that can help you to troubleshoot the leakage on your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
We would like to take the opportunity to communicate with you directly about your concern.
Please feel free to contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, please provide this reference number 1145110733.
^Rainly
Written by a customer while visiting Samsung US