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Customer Reviews Collected from Samsung US |
Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 414 reviews
5 Stars
207
4 Stars
68
3 Stars
28
2 Stars
31
1 Star
80
68%of customers recommend this product.
(
266 out of
390)
Customer Reviews for Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Do not buy
on December 11, 2022
Posted by: Alex
from Atlanta, GA
Riddled with issues. They censored my last post so I'm not sure what I'm allowed to say, DO NOT BUY THIS FRIDGE.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, December 13, 2022
We appreciate that you brought this up, Alex. We're here to help you in the best way possible with your unit.
It would be great if you could give us a few more details about your fridge to determine how we can best assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day!
^Chrystel
It would be great if you could give us a few more details about your fridge to determine how we can best assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker doesn't work
on March 8, 2023
Posted by: Bianca
I bought this 4 years ago. Overall it's a great looking refrigerator, however, the ice maker stopped working about a year after I purchased it. Trying to warranty it was such a big headache, I decided to just deal with it. I was told by friends that own one as well that they too had problems with the ice maker. I regret not following through with the warranty as I had to buy a counter ice maker.
Response from Samsung USBy Carrie Galvan, SEA Care, March 13, 2023
Your opinion of your refrigerator s important to us. Bianca.
For the ice maker to operate properly, a water pressure of 20-125 psi (138 ~ 862 kPa) is required.
You may refer to these links and videos:
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
For the ice maker to operate properly, a water pressure of 20-125 psi (138 ~ 862 kPa) is required.
You may refer to these links and videos:
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Icemaker is Still Freezing Up
on July 3, 2023
Posted by: JMCJMC
from Atlanta, GA
Still having the same problem that I reported a month ago; I just spent almost an hour with a hair dryer removing all the ice (not frost) blocking the ice maker - "We have had this refrigerator for several years and at first we really liked it. It is spacious, well designed, and the cooling works great. However, if I knew then what I know now, we wouldn't have purchased it. Starting about a year or so after we bought it, the ice maker would get clogged with ice and I would have to chip the ice out with a screwdriver to fix it. More recently, I have to use a hairdryer every 3-4 weeks to remove the ice, which is very annoying. Note that many other people have complained about this problem with the icemaker, both on the Samsung website and on other websites. If anyone has a solution for this problem, please let me know. I have searched but not found any solutions."
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
2
Response from Samsung USBy Angelica, Samsung Care, July 10, 2023
Greetings,
We'll be happy to assist with your Samsung refrigerator.
We recommend checking the link for information on what to do when the ice maker freezes up. Please browse the guide until the latter part.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145995200) to help our team pull up your information when you message us.
Thank you.
-Angelica
We'll be happy to assist with your Samsung refrigerator.
We recommend checking the link for information on what to do when the ice maker freezes up. Please browse the guide until the latter part.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145995200) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Really Tired of the Ice Maker
on July 22, 2018
Posted by: Buyicebythebag
from St. Louis
Expertise:Intermediate
This is decent looking and convenient refrigerator. The ice maker, however, is nothing but problems. It seems to freeze the ice dropping mechanism and quits producing ice. The only fix I have had luck with is using a hair dryer to melt the ice and let it clear. The ice maker can’t be removed easily for thawing purposes. The ice drawer can’t be reached by hand, so the only way to make it work is pull it all the way out. I find that it’s easier to buy ice from the store than to deal with this piece of junk. It’s especially bad in higher humidity than during the winter.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy ^Gaby, Samsung Care, July 24, 2018
Hello there.
I'm happy to see that you like the refrigerator, and I would like to help with the ice dispenser symptom. Do not use a hair dryer to attempt to loosen the ice bucket. This will damage the refrigerator. I recommend following the steps on this link (https://bit.ly/2LlEmqm) that will make a difference when it comes to the ice dispenser functionality. If after doing this you need further assistance, please get in contact with us through our social media platform:
1-Facebook Messenger:http://m.me/samsungsupport
2-Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Or give us a call toll-free at 1-800-SAMSUNG.
^Gaby
I'm happy to see that you like the refrigerator, and I would like to help with the ice dispenser symptom. Do not use a hair dryer to attempt to loosen the ice bucket. This will damage the refrigerator. I recommend following the steps on this link (https://bit.ly/2LlEmqm) that will make a difference when it comes to the ice dispenser functionality. If after doing this you need further assistance, please get in contact with us through our social media platform:
1-Facebook Messenger:http://m.me/samsungsupport
2-Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Or give us a call toll-free at 1-800-SAMSUNG.
^Gaby
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker freezes over
on February 17, 2019
Posted by: Angrycostumer
from El Paso Tx
Expertise:Intermediate
I will never buy a Samsung Refrigerator ever again. The ice maker freezes over and water always leaks out of it. Samsung should recall the ice makers and make it nice for their customers.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 20, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139200354.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
LEAKS AND HAS CONSTANT ICE JAMS
on April 14, 2019
Posted by: LC462
from Oklahoma
Expertise:Intermediate
Repeated ice build up in ice maker and it leaks water out of the ice dispenser door constantly. The catch tray fills up with water and then overflows all over the floor and door. They have been out to "fix" it 5 times and it still does the same thing! Buy a different model!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, April 16, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
The design has numerous flaws
on April 24, 2017
Posted by: RJfromtheNJ
from New Jersey
Expertise:Intermediate
Upon first glance, the refrigerator looked great. However, soon after, we began noticing little flaws in the design of the fridge. The top shelf is fixed to the ice machine on the left, leaving the top shelf unadjustable. The middle shelf is limited in how high it can get also due to the ice machine which leave the bottom shelf slightly too low for larger jugs such as milk or bottles of soda. The only good spot to keep the is on the door which does not have enough space for more than two bottles.
When closing the doors, frequently, the left door will stay just a little open. This is enough for cold air to flow out of the fridge, but not easy to catch if you are looking directly at the fridge. The alarm on the door does not catch this, and we've returned to the kitchen to find the temperature in the 40's or 50's
Another small oversight on our part, was the lack of a rack for a butter dish on the door. I know, its the little things, but they all add up.
The next issue we have, is the lack of clearance for putting food in the top rack of the freezer. When we want to put a carton of ice cream in the freezer, we need to open the refrigerator doors to give us enough room to squeeze the carton in to the freezer.
Pros: Durable
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Ice Maker and Cooling Area
on January 16, 2017
Posted by: breese96
from Dallas TX
Expertise:Expert
The ice maker continues to frost over and requires that I defrost the unit every week. The inside back panel has also frosted over and the ice build prevents the cooling fan from working.
Cons: Did not meet expectations, ice-maker freezes over, water dispenser leaks, fan ices up and prevents cooling.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Camille , Samsung Care, April 15, 2022
Hi breese96.
Thank you for reaching out regarding your 28 cu. ft. French Door Refrigerator with CoolSelect Pantry™ the icemaker continues to frost over, and the back panel has also frosted. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with these links to guide you on the issue.
Items freezing in the fridge compartment - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Ice bucket is stuck or has a block of ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408391
^Camille
Thank you for reaching out regarding your 28 cu. ft. French Door Refrigerator with CoolSelect Pantry™ the icemaker continues to frost over, and the back panel has also frosted. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with these links to guide you on the issue.
Items freezing in the fridge compartment - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Ice bucket is stuck or has a block of ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408391
^Camille
Written by a customer while visiting Samsung US