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Customer Reviews Collected from Samsung US |
Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 414 reviews
5 Stars
207
4 Stars
68
3 Stars
28
2 Stars
31
1 Star
80
68%of customers recommend this product.
(
266 out of
390)
Customer Reviews for Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Owned less than 2 yrs ice maker doesn't work
on December 20, 2017
Posted by: Consumernomore
from Texas
Expertise:Intermediate
Ice maker quit working after we changed the filter for first time (about 6 months). Followed directions and within 3 wks ice built up so bad maker stopped working now every other week I9 have to defrost and chip away the ice in the back. Expensive fridge to have stopped working. Will never buy another Samsung product.
Cons: Did not meet expectations, Poor quality, ice maker quit working
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 8, 2022
Hello,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator quit working and built up ice severely. We apologize for the inconvenience this has caused you, especially since you have to defrost and chip away the ice. We'll be glad to look for other options for you.
Attached is a link to a guide you can try for the ice maker that stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information on maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144382457
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator quit working and built up ice severely. We apologize for the inconvenience this has caused you, especially since you have to defrost and chip away the ice. We'll be glad to look for other options for you.
Attached is a link to a guide you can try for the ice maker that stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information on maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144382457
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung French doors refrigerator
on January 31, 2018
Posted by: Tedongtr
from The MIA
Expertise:Expert
This is by far a beautiful looking refrigerator. Upon arrival it looked like Christmas morning but, after a few months the unit failed. The ice maker stop working and then the refrigerator wouldn’t get cold, the fan started making this loud noise and as a result a lots of ours food had to be thrown out because it had spoiled. I’m really disappointed with this Samsung refrigerators. I will never buy another one again.
Pros: Bright display
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Angelica, Samsung Care, May 31, 2022
Hello Tedongtr,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator stopped working, wouldn't get cold, and the fan started making a loud noise. We apologize for the inconvenience this has caused you, especially since you have to throw a lot of food because it was spoiled. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting steps to try when your Samsung refrigerator has an ice maker and cooling issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The link below contains information to understand the noises coming from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSG/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144555130
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator stopped working, wouldn't get cold, and the fan started making a loud noise. We apologize for the inconvenience this has caused you, especially since you have to throw a lot of food because it was spoiled. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting steps to try when your Samsung refrigerator has an ice maker and cooling issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The link below contains information to understand the noises coming from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSG/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144555130
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Defective ice maker. Cannot be repaired
on November 12, 2018
Posted by: the1percent
from Louisiana
Expertise:Intermediate
Do a search and you will find this is a common problem that countless tech visits will NOT fix.
Ice maker freezes up and water drips into ice bin and out ice chute.
Ice maker freezes up and water drips into ice bin and out ice chute.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, January 23, 2019
the1percent, thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on January 11, 2019
Posted by: Anonymous
from Chicago, IL
Expertise:Expert
This is the worst refrigerator I have ever owned. The ice maker doesn't work. When you brush past the refrigerator it leaves scratches and marks. For the price I am so disappointed. I would never buy a Samsung product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 23, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139044073.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
This refrigerator is junk!
on February 6, 2019
Posted by: SarahBC
from Houston, Texas
Expertise:Intermediate
My refrigerator was manufactured in September 2015. Here we are in February 2019, and here is the list of repairs. Ice maker not working (class action lawsuit there), freezer handle broken two times, refrigerator fan broken, and now it is leaking coolant due to the poor quality aluminum based coils. Do not buy!!!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 7, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Read all reviews before you buy!!
on August 6, 2015
Posted by: Not2working
from Texas
Expertise:Expert
After having the refrigerator one year it started to make a loud fan noise inside and after that stopped cooling .
Pros: Bright display
Cons: Poor quality, too expensive
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 14, 2022
Hello Not2working,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144598845
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144598845
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Six months in and I'm very pleased with my purchase
on October 26, 2014
Posted by: TennesseJoe
from Tennessee, USA
Expertise:Intermediate
I did a lot of research on purchasing a new refrigerator for my kitchen makeover. I went to many stores to see what I did like and what I didn't like. I had almost decided against this model because of a few review sites that had negative comments about how noisy this refrigerator is. My choice was going to be a different refrigerator but when I looked at the completing model I did not like it's freezer drawer. The other model's freezer drawer is difficult to open and the floating tray must be pulled out after the drawer is completely open. For my disabled wife this was a deal breaker so I took the chance on the Samsung. The Samsung drawer handle pulls up slightly to release the drawer and when the drawer is about 3/4 open the floating tray has a catch that slides it out toward you.
Through the door ice dispenser has cubed or crushed ice. Water dispenser is angled back into the door cavity so there is no squirting water onto the floor. Water and ice share the same trigger. Speaking of ice makers there is one in the door and one in the freezer drawer. Two completely separate ice makers! You won't run out of ice. LED lighting is bright and illuminates evenly to every corner of refrigerator and freezer. Water filter is located between the crisper trays and is easily removed by a twist and pull from the front of the open refrigerator. The deli tray has three settings for cooling independent of the refrigerator. Controls and readouts are on the outside doors. The door ajar alarm has save me a couple of times when I did not close the door completely.
Now about the noise. There is little to none. I can't recall EVER hearing more than a whisper from the compressor running and you have to be in the kitchen next to it to hear it. I do hear an occasional muffled "ka-lump" sound of ice dropping out of the upper ice maker. It certainly isn't an ice bucket challenge crashing sound and is less than 1/2 second in duration.
The other reservation I had was this refrigerator's ice maker would freeze up in the door. Never had this happen. I suspect maybe other users have run the refrigerator temperature way down below the recommended 37 degrees F.
The one drawback is there is very little storage space in the door where the exterior water/ice dispenser is located. In looking at other models I found this is true of all through the door models.
A plus is the inverter compressor which can modulate the compressor to match the cooling demand and save on energy usage.
I would buy this again without any concerns. It is a modern refrigerator with many convenient features.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Refrigerator
on July 2, 2015
Posted by: happyfan
from Tulsa, OK, USA
Expertise:Intermediate
Purchased this refrigerator less than a month ago. Was recommended by the appliance salesman who is also a trusted family friend. So far it has been a dream. Programming and features easy to understand and operate. Very spacious and can customize shelving to fit storage needs. Quick chill and Quick freeze options are nice! Filtered water tastes clean. Cubed or crushed ice works great. And you cannot hear it running late at night,,, it is Quiet!
Pros: Bright display, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US