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Customer Reviews Collected from Samsung US |
Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 414 reviews
5 Stars
207
4 Stars
68
3 Stars
28
2 Stars
31
1 Star
80
68%of customers recommend this product.
(
266 out of
390)
Customer Reviews for Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
Samsung Refrigerator
on August 16, 2015
Posted by: refrigeratorguy
from Philadelphia, PA, USA
Expertise:Intermediate
Good size. Almost too big. Had to remove sliding doors off of a sunporch to get this refrigerator inside. Delivery guys were excellent and arrived early.
The refrigerator itself has worked well. No issues with ice maker or keeping food at its proper temperature- all digital. Led lighting lights up the interior well. Stainless smudge proof is easy to keep clean.
The refrigerator itself has worked well. No issues with ice maker or keeping food at its proper temperature- all digital. Led lighting lights up the interior well. Stainless smudge proof is easy to keep clean.
Nothing negative i can say about this refrigerator.
Pros: Bright display, Durable
Cons: Too big
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Buyer beware!!
on October 8, 2018
Posted by: Christiec74
from Hendersonville, tn
Expertise:Intermediate
We purchased this refrigerator along with 3 other appliances a little over a year ago. Very shortly after we brought it home we experienced issues with the ice maker and freezer. The ice maker kept freezing up and the ice was a little melted when it was dispensed. We had Samsung come out about 6 times. Every time the ice maker would work for a couple weeks and than eventually freeze up again!! Now that it is over a year they will not do anything! However we have had this problem all along!! I feel it is a flaw in the design of the fridge. Now I am stuck with it!!
We have also had issues with our Samsung stove, microwave and dishwasher!! Unbelievable!! Stay away from Samsung products!!
We have also had issues with our Samsung stove, microwave and dishwasher!! Unbelievable!! Stay away from Samsung products!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ross, Customer Care, April 21, 2022
Hi Christiec74,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that you didn't get that through our product the 28 cu. ft. French Door Refrigerator with CoolSelect Pantry™ in Stainless Steel
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. We would like to hear more about your concern.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144428609
^Ross
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that you didn't get that through our product the 28 cu. ft. French Door Refrigerator with CoolSelect Pantry™ in Stainless Steel
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. We would like to hear more about your concern.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144428609
^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Very Disappointed
on July 22, 2014
Posted by: NoMore14
from N/A
Expertise:Expert
Just installed my brand new Samgung refrigerator. Already the noise is too loud for my ears can't take it. Will be back at the store to return it. What is going on with these new products not standing up to the reviews. I,m so upset over this and tired.....
Pros: Realistic color
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
4
Response from Samsung USBy ROSSINI, Customer Care, June 14, 2022
Hello NoMore14,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144600293
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144600293
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Best Refrig for the money
on September 4, 2014
Posted by: DSK3
from San Jose, CA, USA
Expertise:Intermediate
Have been shopping for different french door models.
This one went on sale and we LOVE it!!!
This one went on sale and we LOVE it!!!
Pros: Bright display, perfect size
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Looks Impressive...Annoying to no end!
on April 24, 2015
Posted by: Anonymous
from Hebron, KY
Expertise:Intermediate
This refrigerator is great if your looking for a giant space to put your groceries that sounds like it eats them too.
Since day one this unit has made a noise that I have dubbed "The Grum". It's a grinding hum. It's when it's making ice, or trying to make ice, which it seems to be trying to do all the time. Even if the ice is full, or you push the ice maker off button; which I'm pretty sure is made by the same people who make the crosswalk buttons at intersections.
The only way to circumvent this noise is to leave the ice tray slightly out of position and shut the refrigerator door. This tricks the fridge into thinking there is no tray inserted.
Second, the drawers; especially the bottom "pantry" tray is constantly jumping off track and jamming. It is very difficult to open the drawer without it coming off track unless you are VERY deliberate in pulling it exactly straight. Although it easily jump off track, it is very difficult to get back on.
Overall I would NOT recommend this unit.
Since day one this unit has made a noise that I have dubbed "The Grum". It's a grinding hum. It's when it's making ice, or trying to make ice, which it seems to be trying to do all the time. Even if the ice is full, or you push the ice maker off button; which I'm pretty sure is made by the same people who make the crosswalk buttons at intersections.
The only way to circumvent this noise is to leave the ice tray slightly out of position and shut the refrigerator door. This tricks the fridge into thinking there is no tray inserted.
Second, the drawers; especially the bottom "pantry" tray is constantly jumping off track and jamming. It is very difficult to open the drawer without it coming off track unless you are VERY deliberate in pulling it exactly straight. Although it easily jump off track, it is very difficult to get back on.
Overall I would NOT recommend this unit.
Pros: capacity, looks
Cons: Did not meet expectations, very noisy, poor drawers.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Chrystel, Samsung Care, August 23, 2022
Hi Eganjeff,
Thank you for bringing this to our attention. We sincerely apologize that your fridge is noisy and you have difficulty opening the drawers. We appreciate all concerns that help us understand how to improve our products and services.
To help you with this, I am providing these links below to guide you on the concern you're having.
Understanding the noises coming from your Samsung Refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
Tips for an organized Samsung Refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144831491, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
EXCITED ABOUT OUR NEW REFRIGERATOR
on September 27, 2017
Posted by: AEHomeBuilder
from Kalamazoo, MI, USA
Expertise:Beginner
We are excited about our new refrigerator. Nice and roomy. Got cold really quickly and putting the in door water and ice dispenser to good use! It is also very quiet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very quiet and spacious
on July 29, 2014
Posted by: Lexingtonone
This is a very quiet refrigerator . It has plenty of space and with the second ice maker entertaining with out buying ice at the store. Plenty of room for everything.
Pros: Bright display, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Loud
on July 1, 2014
Posted by: WaningSamsungAdvocate
from Madison, WI, USA
Expertise:Intermediate
I was very happy to receive a new refrigerator after my 8 year old GE quit working, however, once the elation of finally having the luxury of refrigeration ended, I quickly noticed that this refrigerator has a VERY LOUD noticeable deep hum when it is running, I don't believe it is the fan, likely the compressor. I have ensured the unit is level as well.
I can hear this through the wall shared with the garage. Yes the deep hum permeates the wall, and i can hear it in the garage.
I am almost embarrassed to have visitors over because the noise is so significant and disrupting, my previous refrigerator (RIP) was not even in the same league when it comes to how much noise the appliance produced.
Sadly I think people will have a poor impression of Samsung refrigerators when they visit my home because this noise is very noticeable.
Pros: Bright display, Realistic color
Cons: Poor quality, Did not meet expectations, loud
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ROSSINI, Customer Care, June 14, 2022
Hello there,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144600413
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144600413
^^Ross
Written by a customer while visiting Samsung US