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Customer Reviews Collected from Samsung US |
Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 414 reviews
5 Stars
207
4 Stars
68
3 Stars
28
2 Stars
31
1 Star
80
68%of customers recommend this product.
(
266 out of
390)
Customer Reviews for Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
GREAT refr
on December 26, 2015
Posted by: SARA2015
from Central Ohio
Expertise:Expert
Just what we needed -- better access to the refr area, and more efficient operation of the freezer on the bottom.
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A lot of space
on December 29, 2015
Posted by: 2BDUB
from California, USA
Expertise:Expert
Purchased this refrigerator to replace our 10 year old Samsung that was starting to go. There is a lot of shelf space compared to our old one which is slightly smaller. When you open the doors the lighting is very bright so that you can see everything. The freezer is quite spacious as well. Some of the door racks are a little narrow but if you put the right items in them they work well. So far we have no complaints about our purchase of this model..
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
We Love the French Door Refrigerator .
on December 30, 2015
Posted by: HappyinPoinciana
Plenty of room for everything.
It's too bad we have a dent on the door already.
We also have the range ,dish washer and microwave.
It's too bad we have a dent on the door already.
We also have the range ,dish washer and microwave.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Loud popping/cracking noises
on December 31, 2015
Posted by: SpankyUte
from Provo, UT, USA
Expertise:Expert
This refrigerator has nice features, looks nice and does the job, basically, in that my food is kept either cold or frozen.
However, sounds that are described as "normal" include unbelievably loud popping or cracking noises that wake me up in the night. Some sound like a pop gun.
I would not recommend this refrigerator to anyone.
Pros: Bright display
Cons: Did not meet expectations, loud popping noises
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy ROSSINI, Customer Care, June 13, 2022
Hello SpankyUte,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:
1144594945
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:
1144594945
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
4
What a great addition to the family!
on December 31, 2015
Posted by: NewHomeFamily
Bought this product as part of a new house build, and couldn't be happier with the design and features. Looks great in the new space and really love the spacious versatile multi function drawer.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Refrigerator
on January 1, 2016
Posted by: Buckena
from Pittsburgh, PA, USA
Expertise:Expert
Fantastic product at a good price. My best buy of the year. Performs well, quality product and meets all my expectations. Will look to Samsung as I replace the rest of my kitchen appliances.
Pros: great quality, good price, awesome performance, fantastic appearance
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Icemaker
on January 3, 2016
Posted by: Moopsie
from Florida
Expertise:Intermediate
Messy when dispensing crushed ice, seems to go everywhere. So far, we are happy with everything. Have not had it that long but very satisfied
Pros: good price
Cons: crushed ice is messy
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Refrigerator
on January 5, 2016
Posted by: DealsJedi
from Virginia, USA
Expertise:Intermediate
The Samsung Refrigerator RF28HFEDBSR is a very nice and stylish Refrigerator. The LED Lighting are really bright without being blinding, they have a nice bluish tone to it making it quite bright for easy viewing. Good shelving and the cool select pantry has 3 different temperature settings to choose from.
The Ice Maker does eat up some shelf space and some space on the indoor shelves on the left side.
The performance so far has been great and I would say an overall good buy.
The Ice Maker does eat up some shelf space and some space on the indoor shelves on the left side.
The performance so far has been great and I would say an overall good buy.
Pros: Bright display
Cons: ice maker not soo great
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US