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Customer Reviews Collected from Samsung US |
Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 414 reviews
5 Stars
207
4 Stars
68
3 Stars
28
2 Stars
31
1 Star
80
68%of customers recommend this product.
(
266 out of
390)
Customer Reviews for Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
very good value
on November 24, 2016
Posted by: Dafishboy
from Mission, TX, USA
Expertise:Intermediate
Up and running in no time. So far we're extremely happy with this purchase. Lighting is excellent and efficient. Space is well laid out and finish is just right and easy to clean. Holding the set temperature perfectly. Very happy with this purchase.
Pros: Bright display, Durable, efficient
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
a wonderful product
on November 24, 2016
Posted by: product2
from Rapid City, SD, USA
Expertise:Intermediate
This fridge has lots of space. the lighting is great. the bottom pull out freezer drawer is fantastic and gives me all the space i need for my frozen foods.
Pros: Bright display, Realistic color, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice!!!
on November 29, 2016
Posted by: pianoimprov
from Janesville , WI
Expertise:Intermediate
Love the wealth of space!!! It is very bright so I can see everything inside.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice Frig with some problems
on December 2, 2016
Posted by: slwpdx
from Portland, OR, USA
Expertise:Intermediate
I love the look of this frig. Unfortunately it has consistently had to be serviced. Freezer failed twice and I lost food. Freezer ice looks like old frosted ice and makes a loud popping noise from the back. The temperature was never consistent and after the second service, both of the mother boards were replaced which seems to have fixed the temperature issue. The ice maker still makes a horrible popping noise so I have to assume it will be the next thing to fail. It is disappointing to have so many issues since I have quite a few other Samsung products and was looking to buy a TV next. Maybe I just got the lemon???
Cons: Poor quality, defective
I would recommend this to a friend!
Features
4
Performance
2
Design
4
Value
5
Response from Samsung USBy ROSSINI, Customer Care, June 13, 2022
Hello slwpdx,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help your with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:
1144593972
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help your with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:
1144593972
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful looks
on December 2, 2016
Posted by: FanboyOfSamsung
from Bonners Ferry, ID 83805, USA
Expertise:Intermediate
This is a beautiful refrigerator that is well lit with LED lights. Lots of room and adjustable shelves make for a truly versatile appliance. The protective film covering the main surfaces is necessary but can be very difficult to get off in spots.
Pros: Bright display, beautiful finish, well lit inside
Cons: protective cover, spendy
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great look awesome performance
on December 4, 2016
Posted by: Prettygreenz
from Co
Expertise:Expert
Love it! Nice an roomy, good quality easy to hook up
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love this Frig
on December 4, 2016
Posted by: Roydianne
from Jacksonville, FL, USA
Expertise:Expert
I just purchased this French Door refrigerator about 3 weeks ago. Love the design and how bright the inside is. The only thing I am not happy with is the ice maker. It has leaked and frozen the ice bucket into the compartment. I can't remove it nor will it dispense ice. Waiting on the repair guy to see about replacing the ice maker.
Pros: Bright display
Cons: ice maker
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Tons of room for my family of 6
on December 5, 2016
Posted by: Stew2016
from Chattanooga, TN
I first discovered this fridgerator while dog sitting for a neighbor for a week. After being able to use her fridge during that time I fell in love with it and all it's features. My neighbor has had hers for years and still loves it. When I asked her if she recommended it she said yes! It is so roomy and I love the extra long and deep bottom drawer. The freezer also has a little shelf on the door where we can store our freezer packs which makes it so handy to find instead of digging through the freezer for them. Would highly recommend this particular fridge.
Pros: spacious
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US