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Customer Reviews Collected from Samsung US |
Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 414 reviews
5 Stars
207
4 Stars
68
3 Stars
28
2 Stars
31
1 Star
80
68%of customers recommend this product.
(
266 out of
390)
Customer Reviews for Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
3
More noise than expected
on December 31, 2016
Posted by: OwnerRemodeler
from Arizona, USA
Expertise:Expert
We bought this refrigerator to have the latest in technology and the 10yr warranty on the compressors. Plus it has tons of room both in the refrigerator as well as the freezer.
However, the thing we don't like is the ice maker. First of all, it whistles when it is filling with water, makes a lot of noise when making ice. Then to top it off, drips water for several minutes after getting water. I definitely think they could have designed this section better.
Although, the look of it is great.
However, the thing we don't like is the ice maker. First of all, it whistles when it is filling with water, makes a lot of noise when making ice. Then to top it off, drips water for several minutes after getting water. I definitely think they could have designed this section better.
Although, the look of it is great.
Pros: Bright display, lots of room
Cons: ice maker
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Angelica, Samsung Care, July 22, 2022
Hello OwnerRemodeler,
Thank you for reaching out. We appreciate you informing us that your Samsung refrigerator looks excellent; however, the ice maker whistles when it's filling with water and makes a lot of noise when making ice. It also drips water for several minutes after getting water. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung refrigerator is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
The link below contains what to do when water drips from the dispenser.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144722309
Thank you, and stay safe!
-Angelica
Thank you for reaching out. We appreciate you informing us that your Samsung refrigerator looks excellent; however, the ice maker whistles when it's filling with water and makes a lot of noise when making ice. It also drips water for several minutes after getting water. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung refrigerator is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
The link below contains what to do when water drips from the dispenser.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144722309
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
New French door refrigerator
on January 5, 2017
Posted by: Maryk9326
from Florida
Expertise:Intermediate
We are very pleased with our brand new Samsung French door 'fridge.
There is wonderful storage space both in the 'fridge & freezer.
The design of shelves & door compartments is well thought out.
Looking forward to many years with this new appliance,
There is wonderful storage space both in the 'fridge & freezer.
The design of shelves & door compartments is well thought out.
Looking forward to many years with this new appliance,
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on January 11, 2017
Posted by: Shzdevil
from Battle Ground, WA
Expertise:Beginner
Great fridge for the price. Love the look and all the space. Just got it so I can't comment on any cons but huge freezer space and lots of fridge space.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on January 14, 2017
Posted by: TR1282
from North Canton, OH, USA
Expertise:Intermediate
Really like the design except the super small shelf on the door with the ice machine . There really is nothing you can put in it. Otherwise I love it very bright and spacious.
Pros: good design, well made
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great fridge!
on January 16, 2017
Posted by: MikeInCO
from Colorado
Expertise:Intermediate
This fridge is well designed. and seems well executed. It is spacious and quiet. We use the water dispenser constantly, and it's quick and easy. The black stainless finish is gorgeous!
Pros: gorgeous finish, quiet
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Could not be happier
on January 19, 2017
Posted by: Keith8080
from Orlando, FL, USA
Expertise:Intermediate
After several days searching for a fridge, this fit like a charm and runs beautifully!
So happy with my Samsung Product!
So happy with my Samsung Product!
Pros: Bright display
Cons: none
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very happy with my new refrigerator
on January 19, 2017
Posted by: LovePeaceNQuiet
I bought this refrigerator to replace a similar very noisy refrigerator that I purchased only 3 years ago. My 'old' refrigerator was driving me crazy and keeping me up at night, so no noise was a must-have in my new purchase. So far I am very happy with my new Samsung. It is very quiet, it appears to be good quality, and I love the layout and appearance.
Pros: Bright display, Durable, Inexpensive, low noise
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great design
on January 22, 2017
Posted by: Bryp10
from Michigan
Expertise:Intermediate
The operation and design of this refrigerator exceeded my expectations.
Pros: very well thought out design
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US