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Customer Reviews Collected from Samsung US |
Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 414 reviews
5 Stars
207
4 Stars
68
3 Stars
28
2 Stars
31
1 Star
80
68%of customers recommend this product.
(
266 out of
390)
Customer Reviews for Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Beware ice maker issues
on December 16, 2022
Posted by: sylvon
from New Jersey
Less than two years in the ice maker does not work. Warranty expired and now although I have it covered elsewhere the tech says this is a manufacture issue and he cannot fix it.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, December 19, 2022
Hi Sylvon,
We are grateful for sharing your reviews with us. It will surely benefit our company.
For the ice maker to operate properly, a water pressure of 20 ~ 125 psi (138 ~ 862 kPa) is required.
Here is a link to "Ice maker is not working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I also shared this video about "Ice maker is not working properly": https://www.youtube.com/watch?v=rArwTN_yhCc
You may also refer to this link about "Test or reset your Samsung ice maker": https://www.samsung.com/us/support/troubleshooting/TSG01207806/
What to check when there is no ice or not enough ice from the ice maker or dispenser: https://www.youtube.com/watch?v=heJu7r3JqNc
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
We are grateful for sharing your reviews with us. It will surely benefit our company.
For the ice maker to operate properly, a water pressure of 20 ~ 125 psi (138 ~ 862 kPa) is required.
Here is a link to "Ice maker is not working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I also shared this video about "Ice maker is not working properly": https://www.youtube.com/watch?v=rArwTN_yhCc
You may also refer to this link about "Test or reset your Samsung ice maker": https://www.samsung.com/us/support/troubleshooting/TSG01207806/
What to check when there is no ice or not enough ice from the ice maker or dispenser: https://www.youtube.com/watch?v=heJu7r3JqNc
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
5
Well worth the money
on July 9, 2015
Posted by: ScreaminEagle96
from Liberty , SC
Expertise:Intermediate
We did a lot of research and shopped a lot of stores and this was the best product for the money. Like the stainless steel. Plenty of room . Water and ice in front door and the filter is inside and is easy to get to.
Pros: Bright display, Durable
Cons: none
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Fridge
on November 8, 2015
Posted by: SamsungJohn
from Ohio
Expertise:Expert
Originally we bought the 26' fridge and it was defective. We were upgraded to this model as the original model wasnt available. We love the fridge, the ice maker is awesome, the water feature works without any drips. Note: It did drip at first till we purged AIR out of the line then it was great. The freezer is huge and opens all the way. We did notice if moisture gets on the track it gets stuck some but a quick lube with grease and that is no longer a problem.
The freezer hold full size pizza and about anything we can think of. We have a turkey for thanksgiving and it fit with room to spare. The fridge portion is nice and everything fits without any issues. The only negative is the ice maker on the side takes up allot of room. Would of been nice if they put it across top of the fridge instead of side so it only took up 6 inch from top rather than 6 inch from side.
Loving the product so far.
Pros: Inexpensive, Realistic color, Bright display, Durable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Lots of storage
on November 18, 2015
Posted by: Gonewiththewind
from Janesville wi
Expertise:Intermediate
Wow, storage is well thought out. Led lighting is super bright and located in just the right places to illuminate everything. Samsung is more than just tvs nowadays, we are very happy with our purchase.
Pros: Inexpensive, Bright display
Cons: none
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on November 22, 2015
Posted by: Battle96
from Kentucky
Expertise:Intermediate
Absolutely love my new refrigerator ! Biggest fear was not enough space in freezer. Boy was I silly! I had to go to the grocery to fill it up lol
Pros: Inexpensive, Realistic color, Bright display, Durable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Fridge, very quiet.
on November 28, 2015
Posted by: SweetWillie
from Woodbury, NJ, USA
Expertise:Intermediate
This fridge is pretty good. You can't even hardly hear it run. A lot of space to store food, controls on front are very simple. Dependable ice, no jams.
Pros: Inexpensive
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has excellent features
on November 29, 2015
Posted by: Mrfreeze
this fridge has great lighting in it, you open the doors and you can see every thing. great shelving that's adjustable, one just flips up out of the way. nice and roomy door shelves. freezer drawer slides open easy. the water and ice in the door is nice, nice lighting there also. lets you know when water filter is needing replaced, i think they are a little pricey, but if you sign up for auto delivery you can save some money. finger print resistance stainless outside is nice. we have had this for a year as of 11/22/15
Pros: Realistic color, Bright display, Durable, finger print resistant stainless, great led light inside and out
Cons: water filter is expensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent product
on January 13, 2016
Posted by: shigh
from Trinidad, TX, USA
Expertise:Expert
We bought this fridge to replace an old side by side. We really like the French door much better. It seems to be quite efficient and cooled quickly when we set it up, even though it was a hot May day in Texas heat. I love the control panel features. Very easy to use. I like the temperature readouts on the display and the alarm feature that will sound if you accidently leave a door ajar. My only one con is that the ice maker is noisy. I had read this in other reviews before we purchased the product, but I honestly thought people were just being way too picky. Now I get what they mean. Sometimes it makes such a loud thump when it dumps ice that we jump, thinking something has fallen in the kitchen! But it wouldn't stop me from recommending the fridge and I don't count it down at all. Just make a note. If your bedroom is right next to your kitchen, it may wake you up at night. Ours is the complete opposite side of the house. So we don't care. Also, the best way to keep the stainless steel clean is good old soap and water.
Pros: Bright display, good design, attractive
Cons: noisy ice maker
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US